Abbey Jetmore

I was so excited to shop for my first VW after falling in love with them only a few years ago. However my experience with this dealership and some of the people working here, was horrible. After going throug love with them only a few years ago. However my experience with this dealership and some of the people working here, was horrible. After going through all the hoops to get approved and to find that care that I wanted. I was able to come pick up my car and finalize my paper work with Adam (car salesman) and Justin (Financial Guy). Justin from the first paper I signed mislead me on everything I was signing. I knew what I was signing but when it came time to leave and I asked for copies of everything and his buisness card he assured me that it was in the paper work he gave me. I have two boys under 5 so looking overeverything he gave me wasnt in the cards in that moment. However when i got home I emailed Adam and expressed I didnt get any of that paperwork. He had someone else in the company reach out to me and refused to help me anymore. The woman I got to talk to after that is my reason I wanted to write this at all. The woman from the main office pretty much said she didnt care, they wouldnt help me further, and that I should just be happy that she got me the car at all. That she only did it because she "Felt Bad for me". Never in my life have I felt so small. Its their job to run my credit, its not their job to judge me and belittle me. My husband and I make great money, I wasnt approved for a 2019 because she felt bad for me. This comment amoung many other from this company was hurtful and insensitive. I would love a call from a corporate line to discuss this further. Thank you. More

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Matt Middleton and Ish were great people we got in an Matt Middleton and Ish were great people we got in an out today in less than 2hours. Great customer service,friendly staff all the way around!!! Matt Middleton and Ish were great people we got in an out today in less than 2hours. Great customer service,friendly staff all the way around!!! More

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Great experience purchasing the new vehicle!! Derry Smith- did an outstanding job selling me the vehicle that I’ve always wanted. He was very courteous and the process was fast fr beginning to end Derry Smith- did an outstanding job selling me the vehicle that I’ve always wanted. He was very courteous and the process was fast fr beginning to end!! More

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After the sale I own a 2010 Jetta Sportwagon TDI. Yes, our salesman was great but I feel that the service I’ve received the past eight years is what’s more important I own a 2010 Jetta Sportwagon TDI. Yes, our salesman was great but I feel that the service I’ve received the past eight years is what’s more important. Abbey, Jamie and Larry ALWAYS take fantastic care of me and their service team keeps my favorite car EVER in great shape. I can’t say enough about them. Abbey has gone above and beyond for me many times; she helped me through the diesel modification and has given great advice more than once. Thank you all for what you do every single day. —- Carol G More

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Great experience as always I had my first opportunity to work with a member of the Vorderman sales team, I didn’t feel like Kevin was trying to pressure me into a sale like you I had my first opportunity to work with a member of the Vorderman sales team, I didn’t feel like Kevin was trying to pressure me into a sale like you always hear about dealerships doing. Also he showed me different options for what I was looking for and did not try to force me in to something that I didn’t want. If I am ever in the market for another car i will definitely be back to see him. More

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Always friendly and helpful. Abby and Larry are by far the best car service people I have ever worked with. They are kind and friendly and very helpful. I recommend vorderman for Abby and Larry are by far the best car service people I have ever worked with. They are kind and friendly and very helpful. I recommend vorderman for all of the service needs of every make and model. More

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Great dealership. Helped my son's girlfriend buy a used 2007 VW Rabbit from Voorderman in Fort Wayne. Budget was limited as she is a college student. The vehicle was ex Helped my son's girlfriend buy a used 2007 VW Rabbit from Voorderman in Fort Wayne. Budget was limited as she is a college student. The vehicle was experiencing a shifting issue that only showed up after it was warmed up. We brought it back a week or so later (she lives 150 miles out). Abby in service managed to get "warrenty work" done on this car !!!! Very few dealerships would go the extra yard for a used car under 7 K . Had bought a new car many years ago, and also have a car that is serviced regularly there. I would recommend looking these guys up if you are in the market for a new or used car. Go see Ron !! More

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Great salesman and customer serice. I’ve purchased a new and certified VW here now and had a terrific experience both times. I’ve also serviced the VW i bought before becoming their cust I’ve purchased a new and certified VW here now and had a terrific experience both times. I’ve also serviced the VW i bought before becoming their customer and they have always treated me as if I bought it from them. A plus all-around! More

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Great Service I couldn’t ask for a better experience. Thanks to Abby I will stay a Volkswagen fan for many more years to come. Came in to get a repair because of an I couldn’t ask for a better experience. Thanks to Abby I will stay a Volkswagen fan for many more years to come. Came in to get a repair because of an issue with my DEF systems in my 2014 TDI. Abby was professional and gave me all the facts about the process that was need to fix my TDI. With a loaner vehicle in hand and short amount of time later I had my fixed vehicle back. Thank you, Abby, for helping me out and making this a notable experience to have at Vorderman VW. More

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Another great experience at Vorderman! We purchased our third TDI from Vorderman at the end of June. We cannot say enough good things about our experiences with the dealership and our cars. We purchased our third TDI from Vorderman at the end of June. We cannot say enough good things about our experiences with the dealership and our cars. Our first TDI was an '06 Jetta, and we currently have 2 Passats. Matt helped us purchase our latest Passat and was great! It was refreshing to see how caring and professional everyone was at the dealership. We were one of the final customers of the day and everyone stayed after hours for us! Wow! We also love the service department. They are always very accommodating to our schedules and needs. Thanks, Vorderman VW! More

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