Abbey Jetmore | Page 2

Service and Managment staff by far best in the business I don't know where to really begin my love for VW. Yesterday, they changed my life for the better. I have to commend the service and administrative I don't know where to really begin my love for VW. Yesterday, they changed my life for the better. I have to commend the service and administrative staff for going the extra mile to make my life much easier. THANK YOU More

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Wow! What unbelievable and considerate service! Recently, after much online study, my wife and I decided to purchase a new VW Jetta with the also NEW 1.4 liter turbocharged engine. The closest VW Recently, after much online study, my wife and I decided to purchase a new VW Jetta with the also NEW 1.4 liter turbocharged engine. The closest VW dealership was Vorderman's VW in Ft. Wayne, Indiana. This, being my first VW since a 1972 VW Beetle, was my first time having any dealings with Vorderman's. We were excited to take a trip to Milwaukee to show the car to my daughter and her German born husband. Prior to leaving, I wanted to really clean the car for its first impression. In my exuberance to clean the interior of the windshield I was leaning across the steering wheel to clean the passenger side. I began to get a cramp in my leg and abruptly jerked my body and head backward only to knock the rear view mirror off so hard that I cracked the windshield. I was DEVASTATED! We drove to Vorderman's to see if we could at least get the mirror re-installed, as I wanted nothing to do with driving around Chicago without one. I was greeted by service writer Abbey. I explained what happened and she was SO understanding! She promptly had a tech re-install the rear view mirror. THEN, to my utter surprise, after she had consulted with someone about my misfortune, she said "Mr. Peterson, we are going to order and install a new windshield for you at no cost." I was floored!!! I did not see that coming. I had been previously impressed by my salesman, Jay Melcher and the rest of the staff, but this goodwill was above and beyond any expectation. To say that I have been impressed by everyone at Vorderman's is beyond an understatement! Thank you Abbey! You now have one happy and devoted customer! More

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The best dealership in Fort Wayne! We are on our 3rd VW with Vorderman's. This is our first brand new VW with them and something broke in the trunk. They are going above and beyond to We are on our 3rd VW with Vorderman's. This is our first brand new VW with them and something broke in the trunk. They are going above and beyond to have it taken care of and fixed at no charge to us. They truly focus on customer satisfaction in every position at Vorderman's. Abbey and Larry have concreted the fact that my family is VW for life! More

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Amazing Service! My check engine light had been on for a few months in my 2012 VW CC Sport. I was afraid it would be a costly repair and likea lot of people live pay My check engine light had been on for a few months in my 2012 VW CC Sport. I was afraid it would be a costly repair and likea lot of people live pay check to pay check. I took into Vordermans to have it diagnosed. Turns out it was my turbo. They quoted me at $2035. Being a single mom of 2 boys this made my stomach turn. I was even more irritated because I hadn't even had my car for a year and a half. I had high expectations of Volkswagen so this was disheartening. To make matters even worse I was just over my 60k mile warranty. The dealership I bought my car from never informed me of any kind of warranty. I was left to believe I bought it"as is!" Between Chad the general manger and Abbey the advisor they understood my struggle and agony. They were able to work out an extremely great deal that saved me hundreds of dollars and didn't leave my account empty!! They gave me a loaner car at no charge and had my car fixed in less than 24 hours. This was by far the most pleasant auto repair experience of my life and I would recommend them to anyone. They definitely earned a customer for life. ? More

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Great Service Experience Had a very difficult (time sensitive) travel situation swiftly and effectively dealt with the fantastic service department at Vorderman. The customer Had a very difficult (time sensitive) travel situation swiftly and effectively dealt with the fantastic service department at Vorderman. The customer service was exceptional, starting with Abbey and finishing with the crew that fixed my car. I feel very fortunate that my service issue happened in Fort Wayne, as I was treated very well and am confident that the repair was done properly and won't happen again. I would recommend Volderman VW to anyone who would like to feel like an appreciated customer. More

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