Abby Gaetz

Abby was great. I bought a used Bronco at the dealership and was communicating with her from the beginning. I was looking for this trim and model and surprisingly fo I bought a used Bronco at the dealership and was communicating with her from the beginning. I was looking for this trim and model and surprisingly found what I think to be a great deal at Lexus in Santa Barbara. (must have been a trade in) I was able to get 90% of the deal done online and over the phone with Abby before making the trip from San Diego. She even picked me up at the train station. I think it was excellent customer service and would happily buy from her again. 10/10 for Abby. However, the finance guy was overly pushy. I understand that it's his job to upsell but he would try to guilt trip you into believing you need all these add-ons. He tries to extend your payments 3 months beyond what you wanna pay and add $130 a month just to say "It's only $100." No sir, that's $11,160 in added fees to this loan for something I will not use and do not want. When it came to signing since I didn't want any of the extras, he did the job very quickly and kept showing me where to sign, clicking on the signature so I can't see the paperwork and not wanting me to read everything to rush me out. I had to keep closing the signature just to read the actual contract and he was getting frustrated that I was doing my job as the buyer to read everything. More

by mhoffman146 Verified Customer Verified Customer

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Robin Tidd is the Absolute Ultimate. Have now purchased 4 cars thru her . Very Happy Have now purchased 4 cars thru her . Very Happy More

by GARYREIBOLD57 Verified Customer Verified Customer

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Dealership service is friendly and finishes work on time. Facility is well maintained always clean. Facility is well maintained always clean. More

by mj64bear Verified Customer Verified Customer

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Great customer service. Only issue was bought a car in the rain and didn’t realize the tires were cracking and needed to be replaced. Car was used and that was my fault I gu Only issue was bought a car in the rain and didn’t realize the tires were cracking and needed to be replaced. Car was used and that was my fault I guess but the dealership now and nothing was done about it. More

by baja.1986 Verified Customer Verified Customer

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Timely, organized, customer service minded. Perfect showroom. Everyone seemed happy to work there. Easy to get to downtown from there. Perfect showroom. Everyone seemed happy to work there. Easy to get to downtown from there. More

by lesleybuehler Verified Customer Verified Customer

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Exelent work they help me on everything do I need to buy the car I was looking for. the car I was looking for. More

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I am officially a forever Lexus Girl , Absolutely Love my GX. The Lexus Team was outstanding !! GX. The Lexus Team was outstanding !! More

by jpope3 Verified Customer Verified Customer

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Deal did not go as planned. Was told price would be 20k out the door, turned out to be 21K plus. Was told would have a new car 6 year warranty, turned out to be not true.. Was told price would be 20k out the door, turned out to be 21K plus. Was told would have a new car 6 year warranty, turned out to be not true.. More

by WJCRISS Verified Customer Verified Customer

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The negotiation process was remarkably smooth but receiving and finalizing the purchase was quite lengthy. It might have been helpful to have some of tge warranty and maintenance plan options to revi receiving and finalizing the purchase was quite lengthy. It might have been helpful to have some of tge warranty and maintenance plan options to review ahead of time. More

by surfdude1960 Verified Customer Verified Customer

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Great service. I live out of state and Lexus of Santa Barbara was so helpful in helping me make my car purchase via FaceTime and over the phone. The next step is h I live out of state and Lexus of Santa Barbara was so helpful in helping me make my car purchase via FaceTime and over the phone. The next step is having my car transported to Utah for me. Hope it runs as smooth as everything else has. Gabby Gaetz and the whole team at Lexus of Santa Barbara were great to work with. Thank you. More

by karri.oldham Verified Customer Verified Customer

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