Abhimanyu Mishra | Page 15

Months of broken promises trying to buy 2022 Tucson plug in hybrid. Granted they were in short supply and high demand, but Ideal’s customer service couldn’t have been worse. Was asked on a Saturday in Feb in hybrid. Granted they were in short supply and high demand, but Ideal’s customer service couldn’t have been worse. Was asked on a Saturday in February whether I wanted one that just came in. I said yes, but was away from the area until Monday and I asked if it could wait until Monday. Was told they would get back to me. Never heard back until I called a few days later to find out they sold it to someone else. Was told in April that I should order one from the Hyundai and get exactly what I wanted. Negotiated price (that included thousands of dollars above sticker price) and trade-in amount for my car (less than what I was told in February), signed paperwork, was told we had a deal, and that I would have the car in 4-5 weeks (end of May). No contact from Ideal, except when I would call, through the end of October. My questions about when the car would be available were answered with “another month,” or “don’t know.” Finally, was told they had a car for me at the end of October, that it was being delivered to Ideal late that afternoon, and that I should come in and sign the updated paperwork. The first thing they did when I arrived was lower the price of my trade-in because it had more miles and shrug their shoulders when I said I thought we had a deal. Then they told me the new car wasn’t there and it would be there tomorrow. It wasn’t. Then they told me they didn’t know when it would be there, but hopefully soon. Car finally came about 10 days later. Went to pick up and have a walk through of the all the features and controls, which had been promised multiple times, only to hear excuses that they were too busy working with other customers to show me the car’s features and that I should figure it out on my own. They also promised me a set of all season floor mats to make up for all the inconvenience. Said they didn't have them in stock, and would get them and send them to me. They never did. I would never buy another car there or recommend them to anyone. More

by stuart.litoff Verified Customer Verified Customer

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The dealer was efficient and straight to the point. Sales team also helped with any issues which I had. Sales team also helped with any issues which I had. More

by dpatel4932 Verified Customer Verified Customer

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I can only speak to the service provided by Abhimanyu Mishara. I found him to be honest, patient, and embued with enough life experience to know when a customer is committed to a specific price point it Mishara. I found him to be honest, patient, and embued with enough life experience to know when a customer is committed to a specific price point it is unproductive to inflate the price with so-called embedded options and in fact, not honorable. We struggled with our option and he graciously facilitated the final choice. His counsel was appreciated and it certainly contributed to a successful sale and a favorable outcome for the customer. The same cannot be said about many in the field. More

by kzachmannhome Verified Customer Verified Customer

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Bought our 2nd car from this dealership this year. Transparent pricing, no pushy add-ons, take care of everything and zero wastage of time. Overall, very smooth hassle free, pleasant buying experience Transparent pricing, no pushy add-ons, take care of everything and zero wastage of time. Overall, very smooth hassle free, pleasant buying experience. More

by Som Verified Customer Verified Customer

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Solid sales person. Was professional and extrememly helpful. He treated us like we were worth his time which is more than I can say other dealerships did. Great guy! Was professional and extrememly helpful. He treated us like we were worth his time which is more than I can say other dealerships did. Great guy! More

by bintablyden Verified Customer Verified Customer

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A Hyundai dealership representative in Clarksville (Mr. Mike Serrano) found the available Ioniq 5 EV at the IDEAL location in Frederick. We immediately called and were Blessed to have Abhi answer the phon Mike Serrano) found the available Ioniq 5 EV at the IDEAL location in Frederick. We immediately called and were Blessed to have Abhi answer the phone. Once Abhi confirmed that the vehicle was in their inventory, he assured us that he would be waiting and available to help us once we arrived...30 minutes later. True to his word, the vehicle was prepped and ready for our test drive and the rest is history. Abhi is a "ROCKSTAR" salesman who deserves a bonus! His attentiveness to the vehicle buying details were undeniably helpful and comforting. From A to Z, his knowledge far surpasses any dealership salesperson I have ever encountered. Leaving no details unaddressed, when I returned to the dealership a week after my purchase to drop off some paperwork, Abhi was not available but made sure to have his colleague Shahz check in with me. Shahz was equally as helpful in making sure I was aware and understood all the bells and whistles that came with my new vehicle. Finally...THANK YOU ABHI...and Thank You Shahz for all you both do every day. GREAT Customer Service. I plan to share my positive experience and will send all my friends and family to the IDEAL Team. CLM PS... My experience with Guillermo "Bill" Duque the finance guy was disheartening to say the least. He explained that only two (2) banks were contacted for financing on my behalf and provided me with their offers which seemed poor choices given my above average credit score. His explanation was that the interest rates had gone up. Subsequently, I reviewed my credit report to find more than the two (2) banks had been contacted but I was never given the information or option to make an informed decision. Truly disappointed with this part of the process and found alternate financing. Mr. Duque...I give you one star. CLM More

by CLM Verified Customer Verified Customer

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Ahbi was great on the phone with providing information regarding the available cars and he greeted me when I arrived at the Dealership. I drove a 2006 car onto the lot. There is a huge difference with a regarding the available cars and he greeted me when I arrived at the Dealership. I drove a 2006 car onto the lot. There is a huge difference with a 2023 vehicle and Ahbi assisted with setting up the "New" technology. Luis made the loan process quite easy. More

by cathyjmcnair Verified Customer Verified Customer

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Abhi was very good to deal with. However the finance manager was disrespectful, after telling him several times that I did not want any extended warranties he attempted to continue t However the finance manager was disrespectful, after telling him several times that I did not want any extended warranties he attempted to continue to sell. After I threatened to walk out of the dealership without purchasing the truck he became very rude. More

by mark_andrews Verified Customer Verified Customer

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Finding the right car has been difficult during these times. Your staff was excellent. I was contacted quickly after I showed interest. I then came to see the car and wanted it. The entire buying process times. Your staff was excellent. I was contacted quickly after I showed interest. I then came to see the car and wanted it. The entire buying process was over quickly, including the financing portion. It couldn't have gone any smoother than it did. It was a bit of a drive to get there but well worth it. Thank you so much. More

by pennm157 Verified Customer Verified Customer

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I had a very unpleasant experience that I almost didn't buy the suv. My salesman was very rude and I felt rushed. The whole atmosphere was very bad. I have bought vehicles in the past there and had a good buy the suv. My salesman was very rude and I felt rushed. The whole atmosphere was very bad. I have bought vehicles in the past there and had a good experience I will never buy a car from them again or recommend. In fact I will tell people not to go there. Very unsatisfied customer More

by Faye Verified Customer Verified Customer

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