Achraf Lazaar

Greenway Kia West responded

I am sorry to hear about your frustration and the experience you described. We take these matters seriously and strive for transparency with all our guests. Please visit the dealership and ask for me directly so we can discuss this further and look into your concerns. Anas Lazaar General Manager

Greenway Kia West responded

Thank you for sharing your awesome experience! We take pride in honoring our online prices and providing excellent customer service in an expedient manner for all our neighbors in Orlando and Winter Garden. It is great to hear that Greenway Kia West is your top choice among Kia dealerships. We look forward to seeing you again for your next visit. Anas Lazaar, General Manager

Greenway Kia West responded

¡Muchas gracias por su recomendación! Nos alegra mucho saber que recibió una muy buena atención por parte del Sr. Iván y de nuestro gerente financiero. En Greenway Kia West, nos esforzamos por ayudar a nuestros vecinos de Orlando y Winter Garden a encontrar exactamente lo que se acomoda a sus necesidades en un ambiente amable y profesional. Le haremos llegar sus amables palabras a Iván y al resto del equipo. ¡Esperamos verle de nuevo en su próxima visita! Anas Lazaar, General Manager

Greenway Kia West responded

Thank you for the fantastic review! We are thrilled to hear that Alex made such a positive impression with his professionalism, knowledge, and sense of humor. It is wonderful to know that the rest of our team was just as awesome and made the entire process quick and seamless for you. At Greenway Kia West, we truly value the trust our neighbors in Orlando and Winter Garden place in us. Knowing that you will be referring your family and friends to us "FIRST" is the highest compliment we could receive! I will be sure to share your high praise with Alex and the entire staff. We look forward to serving you and your referrals in the future! Anas Lazaar, General Manager

Greenway Kia West responded

afarmer6900, thank you for the great review! We truly appreciate you choosing Greenway Kia West in Orlando for your service needs. We’re glad to hear you found our service center very clean and that your visit was handled in a professional manner. We look forward to seeing you again next time! — Mark Foster, Service Manager

Greenway Kia West responded

IGORTHORSTENSEN, thank you for the honest feedback and for taking the time to share both the positives and the opportunities. We’re very glad Joseph made you feel appreciated and delivered the level of customer service you deserve. I’m also sorry to hear about the facility issues you experienced, including the restroom condition and the overall amenities. That is not acceptable and we will address it. On the EV delivery, you’re right to expect better. Delivering your new vehicle with only 40 percent charge after that amount of time is frustrating, and we are reviewing our charging process so customers have a better experience. Thank you again for still recommending us based on the service you received. We truly value your loyalty and look forward to seeing you again. — Anas Lazaar, General Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi catcortez204, Thank you for sharing such a heartfelt review and for choosing Greenway Kia West during what can be a very emotional and stressful process. Replacing a cherished vehicle is never easy, and it means a great deal to us that Muhammed was able to support you with empathy, patience, and professionalism throughout your search. We are thrilled to hear that your experience with him felt genuine and family-like, and he will be honored to know the impact he made. Your recommendation to friends, colleagues, and family is truly appreciated. If you ever need anything with your pre-owned 2021 Seltos or have questions in the future, we are always here to help. Anas Lazaar General Sales Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi irizarrymarcos0, thank you for the kind words! We’re so glad to hear you enjoyed your visit and love the Kia Sportage. Our team at Greenway Kia West works hard to provide great service in a clean, comfortable environment for every guest. We truly appreciate your support and look forward to seeing you again soon! — Anas Lazaar, General Sales Manager · anaslazaar@greenwayauto.com

Greenway Kia West responded

Thank you so much, Carol! We’re truly honored that you choose to travel the extra distance to visit Greenway Kia West in Orlando. Our Service Team is dedicated to providing professional care, genuine customer engagement, and complete satisfaction every time. We’re grateful for your loyalty and referrals — it means the world to us! 🚗❤️ — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

Hi Alejandro, Thank you for your kind words and recommendation! We’re so glad you’re satisfied with the customer service at Greenway Kia West in Orlando. Our service team works hard to make every visit smooth and positive, and we look forward to seeing you again for your next Kia service appointment. — Mark Foster Service Manager markfoster@greenwayauto.com