Acton Toyota Service Department | Page 20

Helpful staff and Quick service. Everyone was friendly Helpful staff and Quick service. Everyone was friendly and listened well. The waiting area is perfect to do work in a quiet, clean seating area! Helpful staff and Quick service. Everyone was friendly and listened well. The waiting area is perfect to do work in a quiet, clean seating area! More

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My wife and I have always been happy with the Sales and Service departments and the people who work in them. But I wish you’d reopen the cafeteria and coffee service. Service departments and the people who work in them. But I wish you’d reopen the cafeteria and coffee service. More

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I WAS VERY PLEASED WITH MY RECENT SERVICE VISIT AT ACTON TOYOTA OF LITTLETON. THEY WERE VERY PROMPT AND THOROUGH. ALTHOUGH IS WAS JUST IN FOR A BASIC SERVICE, THEY FOUND A LEAK AT AN EXHAUST GASKET THAT N TOYOTA OF LITTLETON. THEY WERE VERY PROMPT AND THOROUGH. ALTHOUGH IS WAS JUST IN FOR A BASIC SERVICE, THEY FOUND A LEAK AT AN EXHAUST GASKET THAT NEEDED REPAIR. ALTHOUGH I WAS NOT HAPPY WITH THE EXTRA EXPENSE, KIM WAS VERY THOROUGH EXPLAINING WHAT WAS WRONG AND THE REASON IT SHOULD BE CORRECTED. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP. More

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Sales and Service Staff at Acton Toyota are outstanding! This was my second car purchase from this dealership and we use their service department for all of our cars. Jack Burke sold me the car, his profess This was my second car purchase from this dealership and we use their service department for all of our cars. Jack Burke sold me the car, his professionalism and knowledge of the cars went above and beyond. He was friendly, warm and attentive, focusing on my expectation of a new car purchase. Eric Moeller has been our service Rep for almost 10 years. His professionalism and knowledge of Toyota products has kept us as customers and we have referred him to friends and family!! More

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When a family member needed a new wiper blade, service reps Nadine & Meghan listened patiently while I explained how his earlier visit resulted in a partial fix. They made notes in my account so he could reps Nadine & Meghan listened patiently while I explained how his earlier visit resulted in a partial fix. They made notes in my account so he could get the driver's side blade replaced under an earlier special. Thanks for their help. More

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Always satisfied with service. All personnel are very friendly and professional. It’s always a pleasure to go to Acton Toyota. Will continue to do business there friendly and professional. It’s always a pleasure to go to Acton Toyota. Will continue to do business there More

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EXTREME NEGLIGENCE COULD HAVE KILLED MY FAMILY:Took EXTREME NEGLIGENCE COULD HAVE KILLED MY FAMILY: Took 2018 Highlander Hybrid in for routine 5000 mile maintenance and a state inspection on Friday 6 EXTREME NEGLIGENCE COULD HAVE KILLED MY FAMILY: Took 2018 Highlander Hybrid in for routine 5000 mile maintenance and a state inspection on Friday 6/4/2021. Drove car home and didn't drive again until my family went to the zoo without me (~30 mi away) on Sunday 6/6/2021. On the way back from the zoo, the car began shaking and thumping. My wife and father-in-law were unable to diagnose the issue on the road, so continued to drive the rest of the way home slowly. Once I saw the car, I drove it ~150ft at less than 10mph and saw one of the front driver wheel nuts fall off the stud into the road. Stopped the car immediately and proceeded to re-attach the fallen nut and tighten the other 4. The other 4 were hanging on by ~4 threads and were loose by hand. The car was proabably ~500ft from losing all 5 lug nuts and the wheel entirely. If that had happened on the highway, I don't even want to imagine what would've happened to my entire family. We are fortunate to have avoided a true catastrophe, but had my wife taken a slightly different route or had I not been mechanically-inclined, something much, much worse could have happened. I wanted to let everyone here know to be very picky when choosing a mechanic to take care of a vehicle that is responsible for the most precious things in your life. Please take care of your car, and if you choose to get service here, check the tightness of all 4 of your wheel's lug nuts before you leave with the included lug wrench in your vehicle... I will never make this mistake again. Clearly, a service technician at Acton Toyota put on the wheel lugs by hand and forgot to tighten the ones on the drivers front wheel and could have caused a catastrophe, not only for my family but for others on the road (imagine an out of control tire bouncing down the oncoming traffic lane at you at 70 mph). While I understand volume may be high, this is a critical procedure that is probably performed hundreds of times per day at this dealership, and there NEEDS to be a better QC process in place to ensure that cars are leaving the dealership in a safe way. I have tried to contact the dealership on Monday morning 6/7/2021 (closed Sunday) to alert them of their QC issues and to see what could be done about the potential damage to my wheel, hub, lug nuts, wheel studs, and potentially brake calipers and discs, but have not been able to reach a service manager after 3 attempts... I was planning to write this review after seeing how they responded to my situation, but am writing it now while waiting for a call back from the service manager who's number went to voicemail after being transferred from the receptionist. More

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Kimberly Portillo took good care of me. Her estimated time of service was close. She explained the procedure for ordering and servicing wheel mud flaps. The parts guy was very informative and I ordered f time of service was close. She explained the procedure for ordering and servicing wheel mud flaps. The parts guy was very informative and I ordered four wheel mud flaps. Kimberly explained what was done during the car maintenance service, especially the power steering problem I experienced once for about 7-9 minutes. Overall, I am very pleased with the way that Kimberly handled my 15K mile maintenance service and the time it took to perform it. Jean-Paul More

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the best service dept in New England. always take care of me, with both cars. get the maintenance done quickly and any problems get fixed that day. neil in customer service is outstanding. me, with both cars. get the maintenance done quickly and any problems get fixed that day. neil in customer service is outstanding. More

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Waited a bit longer for oil change but I appreciate the technician doing a routine inspection at the same time. Employees were very pleasant. Wouldn’t go anywhere else. Thank you. technician doing a routine inspection at the same time. Employees were very pleasant. Wouldn’t go anywhere else. Thank you. More

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