Acton Toyota Service Department | Page 59

I write for "Remodeling" magazine about company culture, client service, and such. I was inspired to blog about my experience while my truck was being serviced: http://www.remodeling.hw.net/blogs/postde client service, and such. I was inspired to blog about my experience while my truck was being serviced: http://www.remodeling.hw.net/blogs/postdetails.aspx?BlogId=gantonioliblog&PostId=92598 More

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I'm alway comfortable about leaving my car for service at Acton Toyota (I forgive them for moving to Littleton). I feel the service managers and technicians will be thorough in checking out the items due for Acton Toyota (I forgive them for moving to Littleton). I feel the service managers and technicians will be thorough in checking out the items due for service and noticing any other potential problems. I am very grateful for this since I don't know all these things about the car. They are always cooperative and helpful about answering questions and suggesting things that I might have forgotten or overlooked. I thank them for that. The new facility is absolutely beautiful. I remember car repair shops from the 60s and 70s, and by comparison, this one is unbelievable. It's really very efficient the way the cars are moved into the service area. If only rush-hour traffic were so efficient...! More

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I have bought 3 new cars from Acton Toyota over the last 20 years and have been taking them in for service during that time. They are very professional and I have always been pleased about the work they hav 20 years and have been taking them in for service during that time. They are very professional and I have always been pleased about the work they have done. Often times I come in without an appointment because some problem has come up and they have always been able to perform the work at that time, and they always seem to have the right parts in stock...very convenient. Their new dealership is amazing and they really go out of their way to accommodate their customers with a very nice waiting area and even a cafeteria that provides a free breakfast or lunch while you wait. I know of no other dealership that does that. If you are looking to buy a Toyota or have your car serviced, I highly recommend Acton Toyota of Littleton. More

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Acton Toyota is a top-notch dealership! The new facility is absolutely beautiful! They do their best to get you in and out quickly and are very helpful and friendly. I would highly recommend this dealership is absolutely beautiful! They do their best to get you in and out quickly and are very helpful and friendly. I would highly recommend this dealership for a vehicle purchase as well as service. Awesome! More

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I (and my wife) have bought 4 vehicles from this dealership so far and have been very pleased with the service and professionalism of all staff that we have had contact with. They go out of their wa dealership so far and have been very pleased with the service and professionalism of all staff that we have had contact with. They go out of their way to ensure you are totally satisfied with sales and service. My wife ran over some debris in the highway one day and they inspected the undercarriage free of charge. I wholeheartedly recommend this dealership. More

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I can not commend Acton toyota of Littleton enough on their suburb service and friendly, knowledgeable and efficient sales and service staff. I purchased a 2007 Toyota Prius from Norm Wagner in Lanc their suburb service and friendly, knowledgeable and efficient sales and service staff. I purchased a 2007 Toyota Prius from Norm Wagner in Lancaster MA under the pretense of free oil and filter changes for life. Upon my first oil change I learned it was not just a free oil change I had to pay for the 5000 maintenance to get the oil change, which by the 15k check up was $130. This led me to Acton Toyota of Littleton who has a great reputation in the area. My first visit at Acton toyota I was attended in a timely manner and everyone was so friendly you could tell they were passionate about their work. I continue to return now for all my oil changes. The staff is friendly and helpful, I was even offered snacks and a free lunch upstairs while I waited. The waiting area is clean and they have a WiFi room so you can work while you wait. My car was done within the allotted time and they even cleaned my windshield and had a bottle of water and note about possible prius recalls on my passenger seat. I will continue to return to Acton toyota as long as I own my car. I plan on purchasing my next vehicle from them as well. More

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I visited the dealership on 2/10/10 for my 30k service for my 2008 Prius. In addition to the normal service I had multiple questions about the recent information in the news about the 2010 Prius models. for my 2008 Prius. In addition to the normal service I had multiple questions about the recent information in the news about the 2010 Prius models. Brian was patient as I went through my few items of concern and explained about the current plan for correction for the 2010 models. I expcted to be there for 2 to 2.5 hours for 30K service and they exceeded my expoectation by having two people service my vehicle and getting me back on the road in 1.5 hours. The service department is dedicated to great customer service and explaining what maintenace was performed at time of check out. I highly reccomend them for service to any Toyota vehicle....and I love my 2008 Prius. More

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Today we brought our Camry into the service center for a Today we brought our Camry into the service center for a state inspection sticker. Although this was a small, no-profit type of service, Neil Schwar Today we brought our Camry into the service center for a state inspection sticker. Although this was a small, no-profit type of service, Neil Schwartz was as courteous to us as if we were going to be spending hundreds of dollars. He met us as the car, processed the paperwork quickly, and answered our questions, giving us his full attention and as much time as we needed. He treated my husband and I with respect - as if we were the most important customers in the world. In the past, I have also dealt with Randy Irwin and have nice things to say about him as well. We have used Acton Toyota since 1999 when we bought a (then) new Toyota Camry. At the time, Jeff Cotran was in charge of their new email sales site and we found that working with him was a pleasure. Recently we sought him out again - in the purchase of a 2007 Corolla for our son and as expected, he was friendly, honest, straight-forward and easy to deal with. We are soon going to be in the market for a new Toyota and after talking with Neil, we feel it will be the right choice once again. To be truthful, our main reason for buying another Toyota is simply because of the amazing experience we have had with their service department. Toyotas certainly don't need more service than other cars - but it is so nice to be well taken care of and have our Toyota expertly serviced every time we go in. Whenever friends talk about buying a new car, we always tell them about Acton Toyota's service department - we feel it is the place to go. The entrance to the service department is huge, indoors and clean. The waiting area has most of the amenities of home - including great coffee. A little restaurant upstairs can answer any hunger needs for long waits - and of course there is a wireless connection. After the service person explains what has been done, your car is driven to meet you - no more trekking through a cold parking lot looking for your car. Acton Toyota Service Department defines what customer service should be. More

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We purchased our 2009 Prius a little over a year ago; the transaction was stress-free and painless. I could go on more about how positive the experience of the purchase was, but this review is meant to be b transaction was stress-free and painless. I could go on more about how positive the experience of the purchase was, but this review is meant to be based on my most recent experience which was today, Monday, Feb. 1, 2010. I had an appointment for 15K service. Appt. was for 11:30 a.m.; I arrived a few minutes early, pulled up to the garage door and whooooomp! door opens immediately (and fast!), I pulled in and there was a gentleman already on his way over to greet me, ensure the keys were in the car. Pleasantries were exchanged before a short walk to the service-area office, door opened for me and instructions given on who to see next. All this in just a couple of minutes, then barely had time to sit down before I was called to meet with Mr. Sweeney to go over the service being done today. Upon my asking, he told me the service would take about 1 1/2 hours. Very nice experience dealing with him (as well as everyone I dealt with there today). I then received a coupon for a complimentary lunch in their (spotless!) dining area and I went on my way. Lunchroom staff was wonderful - friendly, attentive, just all around nice. They know what they're doing and lunch was great. (fyi - again, spotless, and they also offer t.v. but not too loud...several people were happily conducting business via cell phones, computers, etc. They thoughtfully took care of potential noise when building this facility's dining area - it was a relaxing environment. Fifty-five minutes later - my car was ready!! Just over half the amount of time predicted! Mr. Sweeney came up to let me know and I packed up my things, went downstairs to meet with him, he went over everything that was done, I paid, said goodbye and I was on to the rest of my day. My experience at Acton Toyota was quick but never hurried. Started out good, continued to be good throughout the Toyota service appointment and am ending the day happily giving Acton Toyota of Littleton a two-thumbs up review - and it's my pleasure to do so. More

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