Acton Toyota Service Department | Page 58

Customer reception is very good. Infrastructure and facilities provided to the customer during the waiting period are excellent. Service personnel are cordial and have pleasing manners. They are on top facilities provided to the customer during the waiting period are excellent. Service personnel are cordial and have pleasing manners. They are on top of my work the moment I arrived there. Though i went for just basic servicing which i could have done outside for a lesser price. I don't trust others as i trust Toyota dealer. That is the reason i bought a used car from Acton Toyota though i know i have spent more dollors compared to private owner/normal dealer and I like the Rewards points we get. More

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I have used this dealership for more than 15 years and would never consider going anywhere else although there are 2 dealerships much closer to my house. This one has always been very reliable and, most would never consider going anywhere else although there are 2 dealerships much closer to my house. This one has always been very reliable and, most important, very honest with me. As an older female, I've had instances of being treated as someone who would not understand what was being described concerning services or repairs. That has never happened at Acton Toyota - there I am always considered an intelligent person who understands what the employee is telling me concerning my car. More

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Excellent experience. Service advisor came to my car immediately upon my arrival. I waqs seated for less than a minue when a second service advisor called me over to his desk. Went over service paperw immediately upon my arrival. I waqs seated for less than a minue when a second service advisor called me over to his desk. Went over service paperwork. Received coupon for breakfast. Nice breakfast. Service advisor called me about an hour later informing me the car was all set. Service advisor waiting when I came downstairs to his desk. Went over paperwork. Car was already waiting for me outside. And to top it off, rewards points covered the cost of the basic maintenance. Can't get a much better experience than that! Thank you. More

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My service was done in less than 45 minutes, which was terrific. I enjoyed my complimentary breakfast (my co-workers think I'm nuts that I enjoy getting my car serviced), and the bottled water on the seat terrific. I enjoyed my complimentary breakfast (my co-workers think I'm nuts that I enjoy getting my car serviced), and the bottled water on the seat of my car was a very nice touch. Thank you! More

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I actually enjoy coming in for service. I love it when the service door pulls up when I drive up. Someone is jolly on the spot to meet me and send me to the service coordinator. And I get to read in the the service door pulls up when I drive up. Someone is jolly on the spot to meet me and send me to the service coordinator. And I get to read in the waiting room. For me, that's like being on vacation. They even have little swing out table tops so you can rest your book, or cup or whatever. There's a WI-FI room and TV, vending machine. It couldn't be much better if they came to your home. More

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service has been exceptional every time (i've had my car serviced 9 times). fast, friendly, efficient. i've been able to drop my car off as early as 6:30am. prices are reasonable and have always been app serviced 9 times). fast, friendly, efficient. i've been able to drop my car off as early as 6:30am. prices are reasonable and have always been approximated ahead of time. i've never had to bring the car back - all problems have been fixed with one visit. More

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I was extemely pleased with how Acton Toyota took care of my car. It was at Acton Body Shop for repairs, and the people there scheduled my maintanence service with the Service Center and delivered my car for my car. It was at Acton Body Shop for repairs, and the people there scheduled my maintanence service with the Service Center and delivered my car for me so I wouldn't have to drive back and forth to Watertown. When I picked up the car it looked beautiful, and I was pleasantly surprised that the inside had even been cleaned. The bottle of water was also a nice touch, as Rt. 2 was a parking lot heading back into Boston. Thank you Acton Toyota, I'm glad I bought my Yaris from you! More

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I went in for scheduled maintenance. The adviser let me know that they were ready to do the recall work, and said if I didn't mind taking a free rental, they'd have it complete by the next afternoon saving know that they were ready to do the recall work, and said if I didn't mind taking a free rental, they'd have it complete by the next afternoon saving me another visit. I've been going to Acton Toyota for 3 years now, and have been very pleased with the service. When I wait for the car, they have a waiting area with coffee and wireless 'net access so the time waiting isn't lost. All in all, a very pleasant experience, and courteous people helping out. More

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Service department works very smoothly, from arrival to write-up to paying and pickup. And when I wait for the vehicle, I can get a lot of work done with free wifi in a quiet room. And it's really nice t write-up to paying and pickup. And when I wait for the vehicle, I can get a lot of work done with free wifi in a quiet room. And it's really nice to be able to get a full breakfast or lunch at the appropriate times of day; or coffee and snacks. More

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Worked with 2 other dealers in the past, this is the best in Eastern Mass with no one a close second! Service department is always freiendly, prompt and tells you in clear language just what they need best in Eastern Mass with no one a close second! Service department is always freiendly, prompt and tells you in clear language just what they need to do, approximately howe much it will cost and hour long you will need to wait. They offer, through the special program a variety of items, services you can get with the "bonus" points from service spending. Easy to use and things you would acrtually use or want: wiper blades, car rentals. Sales has been the easiest to deal with, veru little haggling. Use the internest service and you can eapect to obtain the best price around. More

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