Adam Adrian
Adam Adrian at Bob Rohrman Honda

Adam Adrian | Page 15

Service Manager

Bob Rohrman Honda

821 Sagamore Parkway South
Lafayette, IN 47905

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192 Reviews

Dealership Experience

5 yrs, 5 mos

not yet
rated

192 Reviews

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192 Reviews of Adam Adrian

September 22, 2021

Dealership Rating
Employee Rating

The repairs were completed on time. Easy check in and out. The people helping us were courteous and extremely helpful. Thank you More

by JACKSONHUSKY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Chase,

Sep 22, 2021

Bob Rohrman Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 20, 2021

Dealership Rating
Employee Rating

The service staff was very pleasant. They had my car done within the estimated time. More

by ticer32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 20, 2021

Bob Rohrman Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman Honda!

September 16, 2021

Dealership Rating
Employee Rating

I have used your service department since 2004. I have always appreciated the quality service... More

by ldloft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 16, 2021

Bob Rohrman Honda responded

Thank you for taking the time to share your feedback with us. Adam and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 14, 2021

Dealership Rating
Employee Rating

car broke down and i barely made it to the dealership, no appointment and these guys took me right in and had a diagnosis by the end of the day. they also gave me a loaner vehicle to use while my warranty re More

by JJGRZYCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Freeman , Jenny and Pete in service.

Sep 15, 2021

Bob Rohrman Honda responded

Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 13, 2021

Dealership Rating
Employee Rating

I have very positive response about the dealer ship. How ever, I expected price for Diagnostics is included in the repair.....How ever, I had to pay extra fees for diagnostics. Also My battery was n More

by EssJay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 30, 2021

Bob Rohrman Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 13, 2021

Dealership Rating
Employee Rating

Great as always, felt safe sitting in the waiting area. Staff answered all my questions. More

by carr4455
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 13, 2021

Bob Rohrman Honda responded

Thanks for sharing your thoughts about your experience with Bob Rohrman Honda. We appreciate your business and hope to see you again soon!

September 09, 2021

Dealership Rating
Employee Rating

I was able to get my service done with extended warrenty. Their service was really good. Marcia and Jennifer was also helping me but they were not on the list. More

by kra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 09, 2021

Bob Rohrman Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Marcia, Jennifer and our team and don't hesitate to let us know if we can be of further assistance.

August 30, 2021

Dealership Rating
Employee Rating

Exhaust diagnosis cost of 130 dollars that would not apply to the repairs . Penske & Hare Honda's dealership Price for this diagnosis is 79 dollars and this IS applied to the repairs . Why would I want More

by oneguy2023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 16, 2021

Bob Rohrman Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 26, 2021

Dealership Rating
Employee Rating

After my car was serviced it required more parts. When I picked up my car I asked the employee to make sure the parts were ordered. 2 weeks later the parts had not been ordered and I was told I did not requ More

by nwblossom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 12, 2021

Bob Rohrman Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 25, 2021

Dealership Rating
Employee Rating

The employees in the Service Department are the best!! The mechanics are top notch. Thanks to all for being so helpful and dedicated to great customer service. More

by palikari
Recommend Dealer
Yes
Aug 25, 2021

Bob Rohrman Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bob Rohrman Honda. Please don't hesitate to reach out if you need anything else.

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