Adam Adrian
Adam Adrian at Bob Rohrman Honda

Adam Adrian | Page 5

Service Manager

Bob Rohrman Honda

821 Sagamore Parkway South
Lafayette, IN 47905

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192 Reviews

Dealership Experience

5 yrs, 4 mos

not yet
rated

192 Reviews

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192 Reviews of Adam Adrian

September 08, 2022

Dealership Rating
Employee Rating

I don't feel that the B1 service was done. Low tire pressure cane on next day. Tire rotation did not get done. Fluids under hood only done with another service? They tried to sell me. Made ap More

by 1965jamesnl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 12, 2022

Bob Rohrman Honda responded

Thank you for bringing this to our attention, James, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 02, 2022

Dealership Rating
Employee Rating

The Rohrman service department has not been very customer service oriented in the past, but it is good to see they have made some changes and turn things around. I had a very good experience for my last visi More

by TCLAYTON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2022

Bob Rohrman Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bob Rohrman Honda. Please don't hesitate to reach out if you need anything else.

August 19, 2022

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Employee Rating

Professional, clean service. The best I’ve received in 50 years. I drive 40 miles to receive this service. More

by DARRENTROTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2022

Bob Rohrman Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman Honda; we look forward to having you as one of our valued customers for many more years to come.

August 18, 2022

Dealership Rating
Employee Rating

Arrived earlier than my appt. was taken care of right away and was out within 30 mins. or less. Greeted with a smile and treated with respect and professionalism! More

by JARBET42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2022

Bob Rohrman Honda responded

We are very happy to have provided you with such a positive experience! Thank you for taking the time to leave us a five-star review. We sincerely value your business and look forward to your next visit.

August 16, 2022

Dealership Rating
Employee Rating

I was very satisfied with the professional service and courtesy provided by Adam Adrian at Bob Rohrman Honda in Lafayette, IN. Adam was extremely knowledgeable and thorough with his description of the mai More

by brittbarnett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 17, 2022

Bob Rohrman Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 04, 2022

Dealership Rating
Employee Rating

We always receive prompt professional service! Ali is an outstanding service rep and it is a pleasure working with her! More

by KEENP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ali

Aug 04, 2022

Bob Rohrman Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Ali delivered such a great experience!

August 02, 2022

Dealership Rating
Employee Rating

We were extremely pleased with our experience at the Honda dealership. Alli was amazing & kind. More

by lrfouts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alli

Aug 03, 2022

Bob Rohrman Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman Honda!

August 01, 2022

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Employee Rating

Outstanding customer service. Efficient and friendly service. Extremely satisfied with the unscheduled visit. They accommodated my needs well. More

by ebecerr1203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 01, 2022

Bob Rohrman Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 29, 2022

Dealership Rating
Employee Rating

Car not returned as it went in. Steering wheel, seat, radio, etc all changed from my settings More

by mandcmcneil43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 01, 2022

Bob Rohrman Honda responded

Thank you for your feedback. Customer satisfaction is our top priority and we're sorry that we fell short here. Please don' hesitate to reach out to us directly if you would like to discuss this issue in more detail. We appreciate your business and hope you will give us another opportunity to serve you.

July 28, 2022

Dealership Rating
Employee Rating

We have purchased 4 Hondas from them over the years and one of the reasons is the excellent service department. Ali my service rep was so helpful and truly showed a caring attitude. She even called me lat More

by DJC1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ali

Jul 28, 2022

Bob Rohrman Honda responded

Thank you for choosing Bob Rohrman Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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