I established contact with Adam a few weeks ago, in our
search for fleet purchasing with our FAN group number. Adam provided the numbers on two units we were interested in securing. After a few emails back
search for fleet purchasing with our FAN group number. Adam provided the numbers on two units we were interested in securing. After a few emails back and forth, and a small delay in securing a check from our accounts payable, for the first unit purchase, I recontacted Adam for the delivery of the first unit. However, during the few days of reconnecting, both units were sold. Adam quickly located an identical unit at Larry Puckett's dealership in Prattville. In the meantime, I requested a quote from another identical unit from the Donohoo dealership in Fort Payne. Adam proceeded to transfer the unit from the Prattville location for processing on our purchase window. Donohoo submitted a lower quote for the identical unit, at approximately $1813.00 lower than the quoted unit from your dealership. I then called Adam and indicated the difference in costs and also indicated that our check was already made out to his dealership, and that I did not think the $1813.00 difference was a deal breaker. I asked where we could make up the difference in the numbers. Adam without hesitation offered free oil changes till the 20k-25k mile window on this purchased unit. I agreed to this offering, as two of our corporate stores are within 5 miles of his location in Cullman. He also arranged delivery to my home residence after a key misplacement, and the normal challenges of higher sales for that specific day of the week. The vehicle was delivered to my home and inspected that night. Only a single dent was located in a very odd place was noted during my inspection. Adam once again offered to pick the unit up for his paint/dent repair tech to correct the small/odd dent. I assured Adam that we could proceed at a later date on the dent removal, as our fleet employee was leaving for North Carolina on Monday morning. In all, I have no concerns or complaints at this time. I reached out to Mitch Smith, as well as another large scale/high volume dealer near our area. I was very disappointed in that large scale location, with the lack interest in selling their lot units with our FAN id. As Adam indicated his desire to close the $1813.00 gap in identical units, I forwarded the quote for his review, so the numbers would compare, rather than different options/etc. I would say that Adam is focused in making Mitch Smith a determining factor in GM sales in his area. Our deal was over the phone....not in person...and I called him, he did not cold call our company. I will revisit my purchase options within the next quarter of 2025, using our current FAN account info provided from our assigned GM fleet sales rep.
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by mstone14
Verified Customer
Verified Customer
Apr 24, 2025 -
Mitch Smith Chevrolet responded
Thank you for sharing your experience with us! We appreciate your thorough feedback regarding your purchase process and the assistance you received from Adam at Mitch Smith Chevrolet. It’s great to hear that he was able to help you navigate through the quotes and provide solutions to ensure a smooth transaction. We’re happy you chose to work with us and that we could meet your needs, including the dent repair arrangement.
Your satisfaction is important to us, and we look forward to assisting you again when you're ready for your next fleet purchase in 2025. Please don't hesitate to reach out if you need any further assistance in the meantime. Thank you for considering Mitch Smith Chevrolet!
Best Regards,
Tim Calvert
Tim.Calvert@mschevy.com | Mitch Smith Chevrolet
My experience at Mitch Smith Chevrolet was amazing.
Adam Aker was an incredible car dealer. If I ever need to do another trade in I will definitely be coming here again and going with him again.
Adam Aker was an incredible car dealer. If I ever need to do another trade in I will definitely be coming here again and going with him again.
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by kayla.belga
Verified Customer
Verified Customer
Apr 19, 2025 -
Mitch Smith Chevrolet responded
Thank you, Kayla, for your fantastic review! I'm thrilled to hear that you had an amazing experience at Mitch Smith Chevrolet with Adam. It's wonderful to know that you plan to return for your next trade-in. We look forward to assisting you again in the future!
Best Regards,
Tim Calvert
Tim.Calvert@mschevy.com | Mitch Smith Chevrolet
Apr 19, 2025 -
Mitch Smith Chevrolet responded
Thank you, Kayla, for your fantastic review! We're thrilled to hear that you had an amazing experience at Mitch Smith Chevrolet with Adam. It's wonderful to know that you plan to return for your next trade-in. We look forward to assisting you again in the future!
Best Regards,
Tim Calvert
Tim.Calvert@mschevy.com | Mitch Smith Chevrolet
My deal had many moving parts and I appreciated their
patience and persistence in getting the deal done.
patience and persistence in getting the deal done.
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by nathanpaul
Verified Customer
Verified Customer
Apr 10, 2025 -
Mitch Smith Chevrolet responded
Thank you! We appreciate your kind words and are thrilled to hear that you had a positive experience with us at Mitch Smith Chevrolet. Our team is dedicated to ensuring every detail is handled, and we're glad that you felt our patience and persistence made a difference. We look forward to assisting you again in the future!
Best Regards,
Sharon Smith
Mitch Smith Chevrolet
Very professional and the customer device is fantastic.
The dealership was represented very well during all our conversations.
The dealership was represented very well during all our conversations.
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by randydrk
Verified Customer
Verified Customer
Apr 05, 2025 -
Mitch Smith Chevrolet responded
Thank you for your excellent review! We greatly appreciate your kind words about the professionalism and customer service at Mitch Smith Chevrolet. It's wonderful to hear that you felt well-represented during your experience. We look forward to assisting you again in the future!
Best Regards,
Sharon Smith
Mitch Smith Chevrolet
Had a great experience with Mr.
Aker. Very professional, and informative. Great staff all the way around and would highly recommend to anyone.
Aker. Very professional, and informative. Great staff all the way around and would highly recommend to anyone.
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by wesleyarcher04
Verified Customer
Verified Customer
Apr 05, 2025 -
Mitch Smith Chevrolet responded
Thank you, Wesley, for your wonderful feedback! We're thrilled to hear that you had a great experience with Mr. Aker and our team at Mitch Smith Chevrolet. Your recommendation means a lot to us. We look forward to serving you again in the future!
Best Regards,
Sharon Smith
Mitch Smith Chevrolet
Very attentive prompt polite and very customer oriented.
Goes the extra mile to work with and make the buying process easier
Goes the extra mile to work with and make the buying process easier
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by jmasingill
Verified Customer
Verified Customer
Mar 21, 2025 -
Mitch Smith Chevrolet responded
Thank you for your wonderful review! We appreciate your kind words and are thrilled to hear that you found our team at Mitch Smith Chevrolet to be attentive, prompt, and customer-oriented. Our goal is to make the buying process as seamless as possible, and it's great to know we were able to meet your expectations. We look forward to seeing you again!
Best Regards,
Sharon Smith
Mitch Smith Chevrolet
He’s was ever nice guy & did his best to make me feel
comfortable! He made sure I understood ever thing.
comfortable! He made sure I understood ever thing.
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by wixaaron727
Verified Customer
Verified Customer
Feb 27, 2025 -
Mitch Smith Chevrolet responded
Thank you for your kind words! We're thrilled to hear that our team member made you feel comfortable and ensured you understood everything during your visit to Mitch Smith Chevrolet. We appreciate your feedback and hope to see you again soon!
Best Regards,
Sharon Smith
Mitch Smith Chevrolet
Adam knew exactly what I was looking for and found it.
The 125% trade in offer bright Mr in to look. Great promotion! The process took less than 2 hours, bet easy!
The 125% trade in offer bright Mr in to look. Great promotion! The process took less than 2 hours, bet easy!
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by steven.denham27
Verified Customer
Verified Customer
Feb 07, 2025 -
Mitch Smith Chevrolet responded
Thank you for your wonderful review! We're thrilled to hear that you found exactly what you were looking for at Mitch Smith Chevrolet and that you enjoyed our 125% trade-in offer. It’s great to know that the process was quick and easy for you. We appreciate your feedback and hope to see you again soon!
Best Regards,
Tim Calvert
Tim.Calvert@mschevy.com | Mitch Smith Chevrolet
Good experience, Adam very knowledgeable and helpful with
all aspects of the vehicle. Very pleased!
all aspects of the vehicle. Very pleased!
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by RYAN.MCDONALD
Verified Customer
Verified Customer
Jan 29, 2025 -
Mitch Smith Chevrolet responded
Thank you so much for your kind words! I'm thrilled to hear that you had a good experience at Mitch Smith Chevrolet and that Adam was able to assist you with your vehicle. I appreciate your feedback and hope to see you again soon!
Best Regards,
Tim Calvert
Tim.Calvert@mschevy.com | Mitch Smith Chevrolet
Pleasant buying experience with Adam.
One trip to service department for minor issue scheduled the appt was in and out.
One trip to service department for minor issue scheduled the appt was in and out.
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by JEFFKING_
Verified Customer
Verified Customer
Jan 18, 2025 -
Mitch Smith Chevrolet responded
Thank you for your wonderful feedback! We’re thrilled to hear that you had a pleasant buying experience with Adam at Mitch Smith Chevrolet. It’s great to know that your service appointment was quick and efficient. We appreciate your support and look forward to seeing you again soon!
Best Regards,
Sharon Smith
Mitch Smith Chevrolet