Adam Blackman

My experience at Orem Toyota was with mixed feelings. I took my 17 Toyota Tacoma in for an oil change and they recommended transmission service because of the mileage. They were fast prompt and professio I took my 17 Toyota Tacoma in for an oil change and they recommended transmission service because of the mileage. They were fast prompt and professional with getting my Toyota back to me on time which I appreciate it. Later that night, I realized that my transmission was pouring transmission fluid out and realized that they must’ve forgot to put something back on, obviously. I called on the next day, which was a Saturday talk to the Service writer, which she advised me that there were no openings for me to bring it in that day that I would have to wait until Monday to bring it in and she suggested that I go and rent a car out of my own pocket And have it towed in out of my own pocket, which was not right. I called back Monday morning talk to the service advisor that I went to originally on Friday, which his name is Joel Kitchen he was very professional about it. I told him what was wrong and he arranged a tour right away to get it back to Toyota to find out what the problem was. It was towed in to Toyota or Toyota. I went down talk to Adam Service Manager and he accompanied me back to the service bay to watch the service technician drain what was left in my transmission to see if there was enough fluid in there to keep it running so we did drain that they had enough so they advised me that they were going to refill the transmission detail the undercarriage of my truck, which was covered in oil And sent someone out to my home to clean my driveway. Someone came out clean my driveway, which I appreciate it very much. I picked up my truck and no detail was done whatsoever. That’s where the problem is. They did not even cleaned undercarriage of my vehicle so all in all my experience at or Toyota mixed like I said Cleaning under a carriage of my truck was a lease their problems so in conclusion yes I will use or Toyota again, but next time I will be more detailed oriented to make sure that everything is done prior to me leaving after I pick up my truck thank you. More

by baileyleroy45 Verified Customer Verified Customer

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Very nice and out going one of the best dealership to go to we always look forward to taking my van there if I have an issue with it they find it because my van is a conversion and everyone is so sweet and to we always look forward to taking my van there if I have an issue with it they find it because my van is a conversion and everyone is so sweet and kind especially Enrique Soto he was the technician Superior of my van and I always got updated with it and I got it back the next day after dropping it off because they found my issue with my van. More

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