Adam Clarke

This is to share our well documented experience with CDJR of Tampabay regarding a 2026 Jeep Cherokee purchased by my wife in May 2026. My wife was very excited to become a Jeep owner. Not anymore. S of Tampabay regarding a 2026 Jeep Cherokee purchased by my wife in May 2026. My wife was very excited to become a Jeep owner. Not anymore. Since the purchase, the vehicle has required service on four separate occasions, totaling 20 days in the service department. Despite these visits, the persistent engine noise issue remains unresolved. The vehicle was brought in for a fifth visit, but her concerns were dismissed by the service management team. It continues to produce irregular engine noice upon remote starting. The engine has been disassembled twice—once at approximately 960 miles and again at +/- 3,000 miles. Not a good sign. Despite this, the engine continues to produce noticeable noise, which we have documented on multiple videos. This issue has been raised during each service visit, but we do not feel it has been adequately addressed. During this process, we have worked with dealership staff including Adam Clarke in Sales and James Coyle in Service. While both were initially involved, we have since had difficulty reaching Mr. Clarke after he stated that his involvement ended with the sale. We have also found multiple reports online from other Jeep Cherokee owners describing similar engine related concerns. We also encourage prospective buyers to thoroughly research their purchase, keep detailed service records, and carefully review post-sale support policies More

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You had me bring in and drop off my car even you were not going to diagnose the problem for 2 days after that. you told me that you would have a loaner I could rent and then you did not have one and simply t going to diagnose the problem for 2 days after that. you told me that you would have a loaner I could rent and then you did not have one and simply told me to call a rental car company. More

by TERRY84 Verified Customer Verified Customer

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The work required on the vehicle was to replace the motor. We understand he processes and the length involved in reference the approval to replace the motor and completing the motor replacement. Than motor. We understand he processes and the length involved in reference the approval to replace the motor and completing the motor replacement. Thank you and your staff for all that was done to correct our issues with our vehicle. Your staff was very professional and keep us updated on the progress of the repairs. Charles Burnett More

by rusty.burnett Verified Customer Verified Customer

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Muy mal el servicio y muy mala atención del personal por lo menos si me preguntan para sacar un auto no sé lo aconsejo a nadie lo menos si me preguntan para sacar un auto no sé lo aconsejo a nadie More

by JUANCHOPINTA813 Verified Customer Verified Customer

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Still having same issue. So I made another appointment but When I arrived at the dealership on August 6, Nicole Gardner informed me that because they had not been able to dup So I made another appointment but When I arrived at the dealership on August 6, Nicole Gardner informed me that because they had not been able to duplicate the noise, they would not provide a loaner vehicle. She stated that I could leave the vehicle if I wanted, but they would only provide a shuttle service. I explained that I needed a vehicle and had relied on their earlier confirmation that a loaner would be available. Shortly afterward, Service Manager James Coyle and the shop foreman came out and asked me to remote start the vehicle and take a drive with them so I could demonstrate the noises I have been experiencing. I was not prepared to spend additional time at the dealership because I had arrived expecting to leave the vehicle based on the arrangements made during the appointment scheduling. They also told me that the videos I have recorded documenting the noises have no value because they must personally experience the issue before they can diagnose it. They further stated that the noises I described are “normal,” but said that if I had time in the future, I should bring the vehicle back so they could ride with me and attempt to duplicate the condition. More

by cynthiaeve401 Verified Customer Verified Customer

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Helped us find an awesome truck and had amazing customer service. Jerry was the best salesman we’ve ever had. service. Jerry was the best salesman we’ve ever had. More

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After taking it in for problems with the transmission, I did not even have it two weeks and broke down in Saint Petersburg. It is now the dealership they’re having a new transmission installed did not even have it two weeks and broke down in Saint Petersburg. It is now the dealership they’re having a new transmission installed More

by gbonnici Verified Customer Verified Customer

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Always great to work with CJDR! My truck is always in and out and a professional manner! My truck is always in and out and a professional manner! More

by KRYSTALDODDLES Verified Customer Verified Customer

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Such a great experience from start to finish with Jerry and Adam. They made it easy to get what I wanted in my price point. and Adam. They made it easy to get what I wanted in my price point. More

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Needs customer service training for service dept. Kind of rude. My service rep Ethan told me if I gave him a bad survey he would never help me again more or less like a threat. Said a bad survey woul Kind of rude. My service rep Ethan told me if I gave him a bad survey he would never help me again more or less like a threat. Said a bad survey would cost him $500. I normally do the survey but I don't like to be threatened either. I don't want him to help me anymore. His comments were not professional or even necessary. You can't give bad service and then threaten the customer about it. I have other concerns when it comes to service but would love to speak to someone about them. Wes was great but he doesn't hear the problem he only knows what the company says to do which is great. But if I call to schedule an appointment because I'm having a problem with my car my appointment was always when someone would look at it or around that time if they are on another job that ran over. I was unaware when I make an appointment it's with the service advisor only and now when I give you my car it might be 3 days before looked at. I didn't know the appointment is only to talk to the service rep.. so you make a appointment with the service advisor then they hold your car for up to 3 days before it's looked at. I can't say everything I want to here but I just want Ethan to understand his threat is why I'm doing the survey. I never do them but felt this needed to be exposed. Great customer service from the sales team who he me out but Service needs training. Bad customer service with your service department More

by JAMESTRIPLETT2018 Verified Customer Verified Customer

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