Adam Jidd | Page 35

ABSOLUTE WORSE CAR BUYING EXPERIENCE EVER ON LUXURY TRUCK! Here is a story for anyone thinking of buying a car from Jidd Motors. I am not here to suggest whether this dealership is for you or whether you shoul Here is a story for anyone thinking of buying a car from Jidd Motors. I am not here to suggest whether this dealership is for you or whether you should deal with them or not, but only to share my personal experience by stating factual events and to tell you exactly what happened. I will start by saying that in close to 20 years of buying and selling multiple personal vehicles from many places online, in person, various sales venues, dealers or private owners, this has been BY FAR the worst car buying experience I’ve ever encountered and I personally would NEVER buy another vehicle from Jidd Motors even if they were giving it away at half the price. And here is my story. It may be long, but it’s worth reading especially if you are thinking of spending a lot of money with this establishment. In the 2nd half of September 2017 I contacted Jidd Motors for a 3 year old luxury SUV I found online advertised slightly below 53K with fairly low mileage. At first, I spoke to Ken, who seemed like a straight forward nice gentleman who was there to help you find the right vehicle. I made an offer that was about 3% less than their asking price. Ken told me he would talk to his manager and get back to me. Instead, I received a call from someone named Luca. Let me tell you, this guy who represented himself to be the sales manager (although his email signature titles him as “national sales director” even though based on my interaction with him, this guy couldn’t direct me to their restroom) and was the nastiest pushiest rudest sales person in car business I’ve deal with. Absolutely worst of the worst, I wouldn’t recommend him to my enemy. Under the circumstances, mainly having an ill family member, I explained that I don’t have time to shop around or play games, this is what I am looking for, this is my offer, I need to make a quick and hassle free purchase. Luca took the position as if he is doing me a favor by selling me a car. Make a long story short, despite my reservations, I made an offer and stuck to it. No deal was made at that time. A few days later, I got another call from Ken; once again I explained my situation and repeated the offer. That time he got me to come up a bit and we agreed on the price that was about $1000 less than their original asking price including all delivery fees. What struck me as weird, is that it seemed like they lowered their price online as well and then gave me a slight discount so in reality, it was just a sales tactic offering me a price or close to it that they were asking for online anyways. They nickel and dimed me over $125 on 52K sale, my first experience like that. Since at that point, most communication was with Ken and he seemed like a reasonable gentleman, I decided to proceed with the sale. I would however never by a car from Luca even if he was paying ME to take the car from him, worst representative of any dealership I’ve ever encountered. In my opinion, the janitor that cleans the place at night has more customer service and personal communication skills than that guy, he should eat row onion and soap to clean that horrible mouth of his. The deal was made. I asked a ton of question. Ken described the car to me on the phone and in writing as being 9 out of 10, no scratches, dings, perfect mechanical condition that was thoroughly inspected by their service department, etc and only having 3 small stone chips on the front that they have already touched up. I asked why it’s a 9 and not a 10 if he is describing the car as if it just came off the factory floor and he said it was only because the car is used and a used car can’t be a 10. But it’s perfect in every way. I made a deposit and then sent the rest of the money couple days later. I asked MANY questions as I was an out of state buyer and was beyond thorough to ensure my expectations do not exceed what I will be receiving and I know exactly what I would be getting. The deal was closed mid week and I was promised the vehicle would be delivered by end of Sunday. I sold my other vehicle based on this promise so having an ill family member in need of transportation; I was now without a vehicle. As soon as Jidd received the payment in full, I immediately stopped getting my calls returned, emails answered and empty promises started coming in. I was promised pictures of any imperfections on the car, never got them. I was promised delivery by Sunday, didn’t get the truck until Thursday. I was promised countless calls and follow ups by Luca for one reason or another, yet I can’t recall a single call back or returned email after money exchanged hands, it’s as if I became a burden who just spent over 50 grand with them, troubling them for info to find out when I would be getting my vehicle or pictures of what I would be getting. After I sent payment in full, the attitude has completely changed and I was being treated as if they are doing me a favor by selling me this truck. Mind you, I kept telling them that I have an ill family member and I must have a vehicle at all times to transport the family member to constant treatments so I am relying on their word and delivery time. They could care less. Luca kept telling me how “they ship 400-500 cars monthly” yet they couldn’t find a way to transport my vehicle 6 hours away for a week. Obviously one of many blatant lies. At that point I could clearly see that Luca is not only a crappy salesman, but even a worse liar with math skills of a 2nd grader. If I knew it would take a week to get the truck, I would just drive up there and pick it up as it was urgent to get it, something they were well aware of, but they simply didn’t care. So I finally received the truck. 1. The vehicle that Ken has described to be in perfect condition having ONLY 3 stone chips that were touched up, came with delivery receipt on which ***19*** areas on the car diagram were circled, meaning the shipping company noted at least some kind of damage or imperfections on 19 different spots at the time of pickup. Luca’s response (or rather his “complaint”) to that was that I had contacted the shipping company and requested they ensure to thoroughly inspect the car at the time of pickup and notate any issues, which they did. 19 issues altogether. 2. The truck came with a completely empty tank of gas, it literally stalled as soon as it was unloaded as it was out of gas and I had to go to gas station and get gas in a gas can to put it into the truck and barely made it to closest gas station to fill up. Once again, Luca’s response was “he personally checked the truck which shipped with ¼ tank of gas so the shipping company ran the truck on idle and used up all the gas and that’s why it was delivered with completely empty gas tank, since the mileage was the same on pickup and delivery”. After checking online, I found out that in order to use ¼ tank of gas, the truck would have to idle for about 6-8 hours. Obviously, not only yet a blatant lie from Luca’s mouth, but a completely moronic statement anyone could possibly make. A simple apology for forgetting to ship the truck with at least a couple of gallons of gas would have been suffice yet he chose to come up with the most ridiculous lie I’ve heard. I don’t think even a child would believe this. 3. I’ve checked the damaged areas as notated by the shipping company at the time of pickup. All 19 of them. Several areas had patches of pretty severe long deep scratches in them. easily visible on black paint. Deep enough through the paint and clear coat, not anything that can be buffed out. I called Luca, he told me the scratches “don’t exist” while continuing to scream at me as if **I*** did something wrong. While allowing him to continue to scream at me, I calmly said (and continued to repeat, all while being screamed at) that I will go outside, take pictures of scratches that “don’t exist” and email them to him and then follow up with a phone call. I did exactly that and even circled the scratches with large red circles on the pictures before sending them. I emailed the pictures and followed with a call. Luca’s response was that he can’t see any scratches, despite that they were even circled and some of them were bad enough that a blind man could see them in total darkness. He then proceeded to make a complete mockery out of this issue by calling various people from around him and asking them if they can see scratches while laughing about the matter. All while continuing to yell and scream at me. 4. The truck came with no manual and only 1 remote with paint on buttons almost completely worn off and top layer of rubber coating peeling and falling off on all sides, all sticky and nasty to touch, not something you expect when spending over 50K on a used vehicle. 5. The tire air valves had blue covers. Who puts blue valve covers on aluminum wheels of a black vehicle with sticker price of 80K+? Not a big deal, but an obvious sign that this dealership could care less when it comes to attention to detail, big or small. 6. The vertical plastic trim in 2 spots between the windows was barely hanging on with clips broken. 7. Most importantly, the truck came with a mechanic issue right off the shipping trailer, having a malfunction in driver assist computer and now has to be taking into service at a Cadillac dealership. The error popped up in less than a minute of the car running. While it is a used car, it can’t be more obvious that the truck was shipped with this condition. The warning can be easily reset by a push of a button, but comes right back within a few minutes. I took a picture of the error message, sent to Luca who, as expected, yelled some more at me stating the problem didn’t exist before it was shipped, thus the driver assist computer must have went bad while the car was being transported in under 24 hours or perhaps in its first 30 seconds of driving. I think the real answer here is obvious. So at the end of the day, Jidd Motors sold me the truck for which I paid well over 50K and promised it to me in perfect cosmetic and mechanical condition. They shipped the truck with 19 areas on the body having some kind of issue like dings or scratches and mechanic issues needing immediate service from a GM authorized dealer right off the delivery van. They lied about delivery time on several occasions. They have ignored or failed to return close to a dozen calls/emails/follow ups. They lied about the condition of the vehicle. As soon as they got their money, they could care less about customer service; personally I don’t even think they know what it even means. When I contacted them about numerous issues after the delivery, I was yelled at, laughed at, screamed at, mocked, treated as if I am a complete idiot who knows nothing about cars, told various fibs, blamed for contacting the shipping company to ensure they do a thorough inspection on the vehicle, called a liar despite providing written and photographic proof of every single claim I made. I was told by Luca (rather yelled at) “I said I’ll take care of you”, yet aside from $50 credit he offered, which was nothing more than a spit in the face after I spent over 50K on the truck; almost right off the start I now will have over $700 in expenses to get the service done along with keyfobs/keys replaced; the repairs to the scratches and damaged areas of the body will run a considerable amount, although I have not gotten an estimate as of today, any body work on luxury vehicle cost an arm and a leg; I received absolutely no offer for any kind of resolution to existing issues, just continuing beating around the bush tactics, more lies and empty promises. I have emailed Luca and Adam (the owner of the dealership) on numerous occasions, providing the dealerships with factual info, pictures and documents to support every one of my claims and complains and asking them to offer a reasonable resolution and I even proposed a resolution myself consisting of a small refund which I thought was well beyond reasonable under the circumstances and was willing to incur the rest of the expenses myself, just to get this over with, yet I have received no answers back, only more mockery and promises of “we’ll look into it” or “we’ll take care of it”. I have read many reviews and comments on various car selling sites about this dealer and almost all reviews seem to be either 5 stars or 1 star, barely any 2-4 star reviews, which I personally find very strange. Experiences are never so black and white; there are always average experiences that would put it in 2-4 star gray area. As several 1 star reviews suggest, many of the 5 star higher ratings are likely fabricated by family or friends. Overall, the dealership seems to be rated fairly low as compared to many other dealerships. Many of the 1 star reviews/complains I’ve read describe very similar experiences to mine, which tells me that my experience is not an isolated story or a freak accident, but a pattern of dishonest business practices that this dealership continuously engages to. Read reviews at BBB (27 complains), check with IL Attorney General for complaints on file, check with FTC autos dealer division, check various reviews sites like cars.com, dealerrater.com, Edmunds.com, truecar.com, autotrader.com, consumeraffairs.com , cardealercheck.com and sites like www.ripoffreport.com (6 complains) before making a decision whether this is the right place for you to shop at. Do a search on Google for “car dealer review sites” to see dozens of other sites that show Dealer reviews so that you can make an informed decision if this is the right place for you, something I personally failed to do before I hose this establishment to do business with. Have I done so myself, I would have never contacted this dealership to begin with. Again, this is based on observations I have made by reading reviews and comments left on various sites and my personal experience with them. In my opinion, which I base solely on my 20+ years of car buying experience and the experience with this transaction, countless lies from representatives of Jidd Motors and the absolute lowest and worse customer service I have received (technically I didn’t receive any customer service since being yelled, screamed, mocked and lied to can hardly be considered customer service at all), I would NEVER buy another vehicle from this place and avoid it like a plague. I spent over 50K on the purchase and once they received their money, their attitude changed and they could care less about what happened after. Lies upon lies upon lies. It seems that once they receive payment, they treat their customers like complete garbage, feeling superior in some ways; at least this is exactly what happened in the case of my transaction with them and what has also happened to numerous other people who left similar reviews all over the internet. I personally would also NEVER recommend this place to anyone under any circumstances. Their representative Luca, who supposedly holds a management position, displayed complete lack of any customer service, sales, communication or personal skills and based on my experience with him, is absolutely the worst car salesman I’ve ever met and is the kind of individual that gives all car salesmen a typical negative stereotype of a car salesman. If I could rate this dealership on a negative scale, I would rate it with absolute lowest negative number I could. Since I could only rate them 1 to 5, I am rating them 1. This is just absolutely horrible place to work with. NEVER AGAIN! More

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It was great!! Jimmy was great, he was very professional and he made sure I got exactly what I wanted. The massage chairs are the best!!! I really LOVE my car!!! Jimmy was great, he was very professional and he made sure I got exactly what I wanted. The massage chairs are the best!!! I really LOVE my car!!! More

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Made me feel like we were good friends! It's been my second time using Jidd for a car purchase. Frank, Sam, and Adam were fantastic. They listened to my needs and worked with my finances. An It's been my second time using Jidd for a car purchase. Frank, Sam, and Adam were fantastic. They listened to my needs and worked with my finances. And I love my new car! More

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The Best Experience I ever had at a dealership. I ask questions about a car I was interest in and had a quick response. Luca The out of state manager quickly answered all me concerns and questions. I ask questions about a car I was interest in and had a quick response. Luca The out of state manager quickly answered all me concerns and questions. I was skeptical about buying a car from out of state. He made the transaction seamless and effortless the best car buying experience I ever had. Adam is the owner and commend the staff you have. Thank you for the best experience I ever had. More

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Read the paper work I had already been there for 3 to 4 hours and was ready to get it over with, so my bad, I signed off on "VIP Package" $1495.00, still don't even know I had already been there for 3 to 4 hours and was ready to get it over with, so my bad, I signed off on "VIP Package" $1495.00, still don't even know what that is. Custom Edge: $2495. Edge Plus $795. Sent me home with no gas, had to spend $52 to fill it up to get home. One key, no owner's manual. Still trying to nail down a time to get scratches buffed out. Asked for a loaner while they have my car, someone needs to get "permission". Just picked it up from independent mechanic with $1111.00 worth of work to be done, including new brakes and worn tires. I wish I would have seen these reviews!! More

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Scammers Beware..beware buyers! Make sure you read every single word before you sign papers! So many hidden charges which we never expected to be paying for. Beware..beware buyers! Make sure you read every single word before you sign papers! So many hidden charges which we never expected to be paying for. & the managers we dealt with never mentioned that they will be charging us for preparation which is free car washes & detailing $ 795.00 oh & for Vip package! Really?!! Who would pay this amount of money for something we don't need. Watch out for etching fee! They even charge you $400.00 for vin etching fee! Watch out for dock fee for storing our records in files for 7 years!!! We were told this is mandatory from the government. No other dealers charges you for all those added hidden fees! If we knew all this we wouldn't even wasted our time & money buying the car. We even paid cash on without even getting any break( discount). The finance person just barks at you! I wish I can give them 0 star! Beware!!!! More

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False Advertising! Purchased the 2014 Mercedes E350 online. I should have read some of these reviews first. I'll post a quick bulleted summary below for those interest Purchased the 2014 Mercedes E350 online. I should have read some of these reviews first. I'll post a quick bulleted summary below for those interested in purchasing a car here. All of what I have listed is pure fact and I'll gladly supply documentation should dealer rater request. -Found my car on Cars.com -Sales person Luca and Paul promised the car was "pristine" and that it had clean carfax -The car arrived with the below issues: *rear view camera did not work (was not plugged in, $150 dealer fee) *gas tank door did not close ($150 dealer fee) *1 missing OEM floor mat ($60) *deformed rear fenders due to poor workmanship *paint drips on trunk lid and both rear fenders *white over spray on rear bumper, trunk lid, and rear fenders *all 4 wheels had deep scratches, 1 center cap was missing *car was severely past due for an oil change (as verified by Mercedes Benz of Warwick) -After bringing this to life they said to get a quote to have the repairs done correctly -I gave them the certified body shop quote of $1100 and they offered $300 -After 3 months of arguing and being ignored the owner Adam Jidd finally offered to pay me $600 -they mailed me $500 and have been ignoring me ever since I took what I could get at that point and will to say the least, never shop here again They also held my $500 deposit for almost 2 months. If I did not send emails almost daily then I would have never saw that again either. The owner is your typical fast talking sales guy, deflect the problem and take no accountability. I would advise that you stay away from this unethical establishment. More

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Don't waste your time here BEILVE THE NEGATIVE REVIEWS! After saying I had the best interest rate, they quote me on the exterior warranty. After signing the final paperwork I no BEILVE THE NEGATIVE REVIEWS! After saying I had the best interest rate, they quote me on the exterior warranty. After signing the final paperwork I noticed the wrote the warranty for $1000 more and lower my interest rate, this is SHADY! Don't be tricked by them shop elsewhere. More

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unpleasant misleading experience. I had unpleasant misleading experience. If you are going to deal with Jidd Motors be prepared that Sales Manager Sam Odeh will make you a generous pr I had unpleasant misleading experience. If you are going to deal with Jidd Motors be prepared that Sales Manager Sam Odeh will make you a generous price reduction. Be prepared after you invest money in independent car inspection and reject all other competitive offers the reduced price will go back up. Expect Sam and his relative Mahmud tell you all stories explaining this unfair trick, such as “we offered this amount to see if you are a serious buyer”. Be prepared that the Manager Adam might cover misleading practice of his people and he might tell you: “We can’t reduce price, we need to make money” or “VIP component is part of the price” and ” it can be reduced for you”, in spite VIP is optional and has nothing to do with the basic promised price. More

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Great service great cars The people at Jidd are very helpful and did not pressure you to buy. Penny, Paul and Sam were really helpful and got the buying process through very q The people at Jidd are very helpful and did not pressure you to buy. Penny, Paul and Sam were really helpful and got the buying process through very quickly Thanks Jidd team More

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