Adam Kendal | Page 8

The whole team (Jasmine, Herb, Adam) did a great job and got me the car I wanted. I do hate, however, that it always takes 4-5 hours to get it done. It really shouldn't takebmore than three in my view. No got me the car I wanted. I do hate, however, that it always takes 4-5 hours to get it done. It really shouldn't takebmore than three in my view. No one is to blame, really, it's always like this at car dealerships. More

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Jasmine helped us get a great deal online and helpful! Jesse patiently explained features of car and was helpful.Jesse and a Adam worked late till midnight to finalize the deal .we appreciate it ! I w Jesse patiently explained features of car and was helpful.Jesse and a Adam worked late till midnight to finalize the deal .we appreciate it ! I would recommend this team and dealership to my friends Thanks... More

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We came to Heritage as a direct result of Jasmine Bell’s responsiveness and customer service. She issued quotes immediately and answered all our questions in a responsible manner, even during off hours. responsiveness and customer service. She issued quotes immediately and answered all our questions in a responsible manner, even during off hours. More

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I just purchased a used 2019 Mazda CX-9 from Heritage Mazda Catonsville a few days ago. There are other Mazda dealerships closer to my house, but I went to Heritage after seeing the listing online. Mazda Catonsville a few days ago. There are other Mazda dealerships closer to my house, but I went to Heritage after seeing the listing online. My Sales Consultant, Joe Summers, was super knowledgeable and friendly. During negotiations I also worked with General Manager, Mike McGuire, who was both sale & customer-satisfaction oriented. Adam Kendal, Business Manager, guided me through the e-paperwork and was enjoyable to work with. The Heritage team was a professional & fun group that made for a refreshingly positive car buying experience! I would definitely recommend Heritage Mazda to my family & friends! More

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Working with Adam was very seamless. You know how you hear that when you buy a car you should expect to spend the entire day at the dealership dealing with finance and paperwork. Well, forget that! I thi hear that when you buy a car you should expect to spend the entire day at the dealership dealing with finance and paperwork. Well, forget that! I think I spent about 15 minutes total on the phone with Adam as he was the last step of my car buying experience and, the best part, he saved me an additional $500+ by applying more savings and throwing in an extra warranty at no cost. I’m not just buying happy, I’m pretty thrilled with the experience and especially his honesty in saving me money. Buying a car is a big deal, let Adam and team (Jesse and Jasmine) help you! More

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I had a great experience buying another new car from Heritage Mazda of Catonsville. I was immedietly helped, shown the vehicle I wanted & had agreed to a price in no time. Everyone was so friendly and p Heritage Mazda of Catonsville. I was immedietly helped, shown the vehicle I wanted & had agreed to a price in no time. Everyone was so friendly and professional. Every step of the way was a pleasure. I love my new Mazda! More

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Just got my first new car from Heritage Mazda Catonsville and I must say that I had a great experience working with the my sales associate Anthony and the mangers at this dealership. They are very helpful, f and I must say that I had a great experience working with the my sales associate Anthony and the mangers at this dealership. They are very helpful, friendly and gave me a very good deal. I would highly recommend this dealership if you are considering buying a Mazda. More

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Jasmine provided fantastic customer service! She was very accommodating, quick to respond, and made scheduling super easy. I really appreciate Jasmine actually used the preferred method of contact that I ind accommodating, quick to respond, and made scheduling super easy. I really appreciate Jasmine actually used the preferred method of contact that I indicated in the inquiry form (SMS text)! It may seem like a small thing... but was super helpful for me in the chaos of the holiday season. Overall, I had a great experience at Heritage Mazda Catonsville. Buying a car is always stressful, but it helped that the team actually listened to my questions and concerns rather than brushing them off or trying to fast-talk me. My only suggestion is that communication between members of the sales team, managers, and technicians could be improved. There were times when information was not properly relayed -- either about the negotiations, the transaction, and/or which preparation stage the vehicle was in. This may be due to the fact that it is a busy time of year (Dec 2020) but it is worth mentioning because it can cause customers uneasiness. That said, everyone was very friendly and professional which is becoming more difficult to find in dealerships these days. I would definitely recommend Heritage Mazda to my friends and family. More

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Jasmine was responsive even on a Sunday!Jordan is such Jasmine was responsive even on a Sunday! Jordan is such an amazing sales man. He was able to answer all of my questions and drove more than 20 miles Jasmine was responsive even on a Sunday! Jordan is such an amazing sales man. He was able to answer all of my questions and drove more than 20 miles to pick me up. He is so humble, honest and cooperative. Tarek is another gem. He's such an amazing sales manager. He was able to get me straight to the best possible price, talked to me about what to expect and even advised me which add ons to add and which not to. Adam, the financial specialist and his manager (I think Tom or Tim) are so helpful and were able to get me the monthly payments the way I wanted. I drove more than 120 miles to get a car from them and I have zero regrets. Such a great experience and I am grateful to all of you. Thanks! More

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Happy with my purchase and really appreciate everyone who helped me through the process and especially Anthony Ramos for helping me understand every detail of the car and made sure I am comfortable all the t helped me through the process and especially Anthony Ramos for helping me understand every detail of the car and made sure I am comfortable all the time in dealership. More

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