Adam Lopez
Adam Lopez at Sierra Honda

Adam Lopez

Service Advisor

Sierra Honda

821 E Central Ave
Monrovia, CA 91016

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4.9
297 Reviews
4.9

297 Reviews

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297 Reviews of Adam Lopez

August 31, 2026

Dealership Rating
Employee Rating

Kevin ran down every item of service needed for my Honda in terms of priority and necessity and listed their prices, enabling me to make decisions. Kevin is very businesslike and professional. More

by jduran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 10, 2026

Dealership Rating
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She was amazing! !! I have worked with her before and she has always been helpful and nice. She knows exactly how to help someone without pushing them More

by bailgirlkris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 12, 2026

Sierra Honda responded

Thank you for sharing this! We're glad she's continued to be helpful and knowledgeable, guiding you through the process without any pressure. We'll be sure to pass along your recognition to her.

August 10, 2026

Dealership Rating
Employee Rating

It was my first time there. Didn’t know where to check in. Didn’t get acknowledged by the first employee who saw me. The service advisor was friendly and professional. When I pi More

by k.wolfsohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2026

Sierra Honda responded

Thanks for sharing this, and glad your advisor took good care of you! Sorry the check-in process wasn't clearer, especially for a first visit, and that parking gave you some trouble. We'd like to hear more so we can smooth things out, please reach out to our management team directly.

August 08, 2026

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Very fast convenient service always a great experience ! They are very reliable and communicate with you More

by antonio.solis7017
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2026

Sierra Honda responded

Antonio, Fast, reliable, always on point, you nailed exactly what we strive for!! So glad every visit keeps living up to that standard for you!

July 31, 2026

Dealership Rating
Employee Rating

Kelvin, our Service Manager at Sierra Honda, has served as my primary point of contact since Mr. Howard's departure, and I wish to commend his exceptional service. Kelvin consistently provides a level of s More

by Ms. Bridges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng

Aug 06, 2026

Sierra Honda responded

Ms. Bridges, Thank you for this outstanding and detailed review! We're glad Kelvin has seamlessly stepped up as your primary point of contact and continues to provide the exceptional standard of service you've come to expect. We also appreciate you recognizing Destiny, James, Stephen, Chris W., Chris B., and Vanessa for their individual contributions to making every visit welcoming and thorough. We are truly grateful for your continued trust in our entire team at Sierra Honda.

July 12, 2026

Dealership Rating
Employee Rating

Great Service, Reasonable price and great customer support. Conveniently located near freeway. Kevin Eng is the best service representative providing an excellent service. Best perk is the Uber servic More

by ARUNABHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng

Jul 14, 2026

Sierra Honda responded

We appreciate you highlighting so many aspects of your visit. The freeway-adjacent location and fair pricing clearly complemented the excellent support Kevin Eng delivered, and we're happy the Uber commute option added extra convenience to your day. Thank you for such a comprehensive review.

June 10, 2026

Dealership Rating
Employee Rating

Quick turn around time when I took my car in they were giving me constant up dates More

by rociorivas27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2026

Sierra Honda responded

Rocio, It's great to hear that your service was completed quickly and that our team kept you consistently informed throughout the process. That kind of efficient and transparent communication is exactly what we strive for and we look forward to welcoming you back!

June 08, 2026

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Employee Rating

The greeting when I pulled into the service drive was instant. The communication with the Service Advisor during the oil change and warranty repair was excellent. More

by JuliusJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2026

Sierra Honda responded

Julius, What a great first impression to set the tone, thank you for sharing this! Prompt attention the moment you arrive combined with clear and consistent updates throughout your service visit is exactly what every customer deserves. We truly appreciate your kind words and hope to see you again soon!

May 26, 2026

Dealership Rating
Employee Rating

They know why. They're are getting a bad score from me.. you should ask them why. More

by ABELMEZAINTEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 26, 2026

Sierra Honda responded

We're sorry to hear that your experience left you feeling this way. We take all feedback seriously and would genuinely welcome the opportunity to learn more about what occurred. Please don't hesitate to reach out to us directly so we can better understand your concerns and work toward a resolution.

May 15, 2026

Dealership Rating
Employee Rating

Vanessa was an excellent service advisor. Would recommend visiting Vanessa for your services. Was very informative and trusting More

by Taylor Lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Sally Estrada, Stephanie Sanchez , Vanessa Piñon

May 15, 2026

Sierra Honda responded

Taylor, Thank you for the great review! Vanessa is fantastic, and it's so nice to hear that her knowledge and genuine approach made such a positive impression on you. There's nothing better than having a service advisor you can truly trust, and it sounds like Vanessa checked every box! We'll make sure she hears about this. See you next time!

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