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205 Reviews of Adam Lopez
June 26, 2025
I’ll never give Sierra Honda my business again. It was naive of me to believe they cared more about keeping my car reliable than padding their bottom line. I certainly wouldn’t trust them with any It was naive of me to believe they cared more about keeping my car reliable than padding their bottom line. I certainly wouldn’t trust them with any 40, 50, or 100-point “safety inspection” after my recent experience. I’ve taken my Honda Pilot Elite there several times for major repairs. The service was usually fine, and they offered loaners or rentals, though not for free — they’d apply a “discount” (essentially $120, but rental is $40/day). If your car was done same-day, you’d get a small discount. It comes in handy for big repairs. I had them replace my struts on a visit. Then replaced the Camera enclosure and its sensors on another visit. Both big ticket repairs. Although, literally a block from dealership after camera/sensors replacement, my Check Engine light came back on. So I didn't bring it back immediately and waited until my next oil service. So when I brought it for service and the "light", they told me I needed an expensive gasket replaced to stop a transmission fluid leak. Then to address the Check Engine light, it was due to bad catalytic converters. they told me it should be covered by warranty, but after their pre-warranty claim inspection, they found metal shavings inside them, so Honda likely wouldn’t honor the claim. "Sorry about that", so if I want them replaced it would be over $4,000 to fix it, offering vague explanation under the guise of “helping” and working with the price. I declined and asked how metal shavings could even get in there, if not by something that should still allow it to be covered by warranty. After all, they were the only ones servicing my car for a few big repairs AND doing all their so-called “safety inspections.” In the end, all they did was the gasket replacement and an alignment, which I paid over $2,000 for. The answer to the "metal shavings"? I never got one. They promised a call from the Shop Supervisor — never happened. I followed up a week later, he was on vacation. Another week later, he still couldn’t speak to me. Two months later, I got a nail in my tire. When I took it to the tire shop for a patch, they refused — uneven tread wear, against their policy. But I’d just gotten a full alignment from Sierra Honda, and their own safety inspection said my tread was fine. When I asked them to re-check the alignment, they said it was “within spec,” and blamed the uneven wear on their tech not noticing during the last visit's inspection — then tried to sell me new tires. Their whole process is built around these inspections to “keep you safe” and upsell services, but clearly, I can’t trust them to find obvious problems, let alone make real repairs. As for the catalytic converters, two months later, I still hadn’t spoken to the supervisor. My advisor finally told me over the phone that the metal shavings probably came from a major repair done over two years ago — but Sierra Honda was the only service department to touch my car since then, and never once mentioned the issue until the Check Engine Light came on after their own camera replacement. Bottom line: I don’t trust them, I won’t be back, and I’ll make sure others know to steer clear of Sierra Honda. They clearly saw me as a blank check, not a loyal customer worth keeping. They will only call you and be attentive when they know it's just to take your money. More
by noelcm
Verified CustomerOther Employees Tagged: Kevin Eng, Sally Estrada, Stephanie Sanchez , All the people that worked on my car. The Shop Supervisor or whoever I never spoke with.
June 01, 2025
Very helpful, answered all my questions. Delivered service timely. Recommended only necessary services. Kept me informed. Delivered service timely. Recommended only necessary services. Kept me informed. More
by RTEVAN02
Other Employees Tagged: Kevin Eng, Sally Estrada, Stephanie Sanchez
May 30, 2025
Adam is very good. He lets me know when my car is due for an oil change fright before my light comes on. He tells me if my car needs brakes etc but doesn't push me to He lets me know when my car is due for an oil change fright before my light comes on. He tells me if my car needs brakes etc but doesn't push me to get them stuff like that. He's my guy More
by sdehner
May 28, 2025
Adam Lopez once again did a Great job taking care of me and my Honda Accord. The whole experience went flawless, and he kept me up to date via text messages. He is the man to go see!! and my Honda Accord. The whole experience went flawless, and he kept me up to date via text messages. He is the man to go see!! More
by CALAMILLO
May 23, 2025
The new place feels so much better than when it was run before. It feels more casual, less pressure and family friendly. Adam was fantastic in taking care of me and my vehicle. Thank you! before. It feels more casual, less pressure and family friendly. Adam was fantastic in taking care of me and my vehicle. Thank you! More
by mpmanic
May 21, 2025
I have taken my car in ever since I bought it. We have been trying to figure out the issue of the battery or alternator not holding a charge. Adam has been the point of contact for all my visits. We have been trying to figure out the issue of the battery or alternator not holding a charge. Adam has been the point of contact for all my visits. He has always helped me and takes care of me; although I am still unsure of the factory recall issue addressed my cars issue or not; I do appreciate going to someone who knows me and knows the history of the work done on the car. More
by MR.SILKWORTH
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