Adam Poulos

They put spark plugs in for me; 30k miles later the one plug goes bad; should have lasted at least 60k on iridium tipped sparkplugs.. took 2 days to change 1 plug..all the time no one could tell me what wa plug goes bad; should have lasted at least 60k on iridium tipped sparkplugs.. took 2 days to change 1 plug..all the time no one could tell me what was going on? . at very least, should not have charged for the plug. But at least now i have a $1000.00 spark plug in! thank goodness! More

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I enjoy visiting the Lexus dealer so much that I'm almost disappointed that my car is so reliable it seldom needs service. disappointed that my car is so reliable it seldom needs service. More

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Have used Metro and now Lexus of Cleveland for years. Service is, as always, great. Keep me informed about what is needed and what is being done. Always happy with results. This service required two item Service is, as always, great. Keep me informed about what is needed and what is being done. Always happy with results. This service required two items under warranty, but back ordered. One was a safety issue so the car was there for almost two months. More

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Wonderful dealership! The team at Metro Lexus is very accommodating and it's a clean, welcoming environment in the dealership. Adam was my guy taking care of my Lexus be The team at Metro Lexus is very accommodating and it's a clean, welcoming environment in the dealership. Adam was my guy taking care of my Lexus being serviced today. They took care of a little thing at no charge and had me in and out in a timely fashion. The Salesman who sold me my Lexus, Simon, sought me ought while I waited. I had to jump on a conference call for work so he set me up in their conference room for that. I am big fan of Simon and the team at Metro Lexus... highly recommend! More

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All the staff at the dealership are wonderful. Sales team is experienced and eager to answer every question, without adding pressure. Service and parts teams are on top of things and loaner cars Sales team is experienced and eager to answer every question, without adding pressure. Service and parts teams are on top of things and loaner cars are super convenient. More

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I dealt with Adam at the service center. He was excellent and I really appreciate his communication with me !!!! He was excellent and I really appreciate his communication with me !!!! More

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We have purchased four cars from Metro/Lexus of Cleveland dealership; this experience was the best. Christian was a true professional in every aspect of the purchasing process. He is a terrific ambassador dealership; this experience was the best. Christian was a true professional in every aspect of the purchasing process. He is a terrific ambassador for Lexus and the Ganley family of automotive dealerships. More

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I’ve had two great service experiences. Both times, they were ready at my appointment time and finished under the estimated time. Communication is excellent. I’m very glad I chose this deal Both times, they were ready at my appointment time and finished under the estimated time. Communication is excellent. I’m very glad I chose this dealership. More

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Lexus has the best costumer service! !! I’m never disappointed. Everyone is great and professional. Lexus cars are luxury vehicles, safe, reliable, but the best part is the customer exper !! I’m never disappointed. Everyone is great and professional. Lexus cars are luxury vehicles, safe, reliable, but the best part is the customer experience. Keep up the great work. More

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I recently purchased a new Lexus. Simon was my salesman, and because my vehicle was shipping from Japan, it was a journey to get here! But Simon communicated with me throughout the Simon was my salesman, and because my vehicle was shipping from Japan, it was a journey to get here! But Simon communicated with me throughout the process and was wonderful to work with! It was also a pleasure working with Dave in Finance as well as Tysean, the delivery specialist who walked me through everything I needed to know before taking my first drive! I had a recent visit to the Service Department for a minor wheel scuff (I am very grateful to Dave for highly suggesting the tire/wheel protection!). It has already rescued me and will teach me to stay away from the fast-food drive-thru! (I hit the curb turning the drive-thru corner.) That's where Adam, in service, comes in. Adam was personable, professional and answered all my questions without rushing me. Yes, this is a long review, but I wanted to cover everything! A shout-out also goes to Donna - the receptionist! She answers the telephone in a lovely voice and has a pleasant personality to greet you as you arrive at the dealership. Thank you Lexus of Cleveland! More

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