Adam Struse | Page 2

I have been working with Adam since 2007 and I wouldn’t have it any other way. I continue to do business with Mark Mitsu and Mark Mazda and always will. I think I’m on my 12th purchase for me and my famil have it any other way. I continue to do business with Mark Mitsu and Mark Mazda and always will. I think I’m on my 12th purchase for me and my family. Adam has always gone above and beyond to make every purchase one that works for me to keep me in the range I always need to be no matter what. He also takes into consideration the best option of what vehicle would be best depending on what I need or which family member the purchase is for. I would refer anyone and everyone to the Mark family and to seek out Adam to have the results that you need - he’s always kept things real and never has steered me wrong ever. Thank you Adam. So glad I’ve got you on speed dial, haha. Seriously, appreciate all you do every time and we are very lucky to have established the relationship that we have over the years. You da best !!!! More

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I had an issue with the purchase from seven months ago. I wrote a review on yelp after a few attempts of trying to touch base or receive a return call. Owner reached out with a reply stating to call in s I wrote a review on yelp after a few attempts of trying to touch base or receive a return call. Owner reached out with a reply stating to call in so we can get this resolved. Since then I’ve sent several messages to Adam and Matt, and as of yet still have not received a return phone call or an email response. More

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Awesome Experience - Definitely recommend this dealership. Everyone was super helpful. Special thanks to Isaac and David in Sales. You were both fantastic. dealership. Everyone was super helpful. Special thanks to Isaac and David in Sales. You were both fantastic. More

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Austin did a great job along with Adam and Kevin. My husband and I purchased a CX5 and we both love it. Thanks for being so Amazing. My husband and I purchased a CX5 and we both love it. Thanks for being so Amazing. More

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Most employees don’t want to see customers right before closing, not Austin Mougel!! He exceeded customer service expectations and got me exactly what I wanted and needed. Ask for Austin!! closing, not Austin Mougel!! He exceeded customer service expectations and got me exactly what I wanted and needed. Ask for Austin!! More

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I purchased my first car with Mark Mazda. The entire process couldn’t of gone any better than it did. Everyone was super helpful and friendly. I would one hundred percent recommend them to an The entire process couldn’t of gone any better than it did. Everyone was super helpful and friendly. I would one hundred percent recommend them to anyone interested in purchasing a car. So unbelievably happy to have worked with them. More

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Great and friendly they helped me get the vehicle I wanted at the price I wanted have to thank Alan Lopez for making it possible and all of the sales guys that made it happen. wanted at the price I wanted have to thank Alan Lopez for making it possible and all of the sales guys that made it happen. More

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TLDR: Common dealer tactics:List vehicles that are unavailable, do anything to get you in the door, keep switching your point of contact January 29th: Filled out a form for the dealership to contac unavailable, do anything to get you in the door, keep switching your point of contact January 29th: Filled out a form for the dealership to contact me just so I could understand what the wait will be like for a CX-5 in current market conditions. A salesperson named David reached out to me and I let him know I was waiting to buy the car until my tax refund came through. He said no problem let him know when I'm ready. February 2nd: David emailed me asking if I had a trade in. I did so he asked me if I wanted to come down for a free appraisal. I said sure even though it is an hour drive from my house to them. We make an appointment for the 5th. February 5th: I get to the dealership about 45 minutes late due to a bad accident on the 10 that day. I get an email from the manager Adam letting me know if David is busy to see him. Understandable since I was running late. When I actually get to the dealership instead of either David or Adam I get a salesperson named Juan. Juan is a nice guy but knows nothing about my situation. Since they don't have the trim I want on the lot (even though it says they did on their website) Juan offered to take a test drive with me on the next trim down while they appraised my car. So I did that and when I get back to the dealership to find out the appraisal they say they don't want to give me a price for the car. The ENTIRE reason I went there that day. So I left wasting 4 hours of my weekend. February 6th: Get an email from a Blake saying he is the Sales Manager and asking me about my experience coming in and if there is anything else I needed. I emailed him back letting him know my frustrations with what happened and he has yet to email me back. February 10th: Put down a holding deposit on the CX-5 I wanted at Horne Mazda. So I talked to David, Adam, Juan, and Blake and got the runaround the entire time. I would love to have a real conversation with someone from Mark Mazda but who knows who I will get this time. More

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Very shady dealership. Addendums are voluntary and they con you into purchasing. They do not value customer satisfaction and buyers should Run away. con you into purchasing. They do not value customer satisfaction and buyers should Run away. More

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I found myself in the market for a vehicle when my Jaguar F-Type was recently totaled. I’ve read great things about Mazda and thought I’d look at the CX5 and WOW am I glad I did. Have you ever heard lightn F-Type was recently totaled. I’ve read great things about Mazda and thought I’d look at the CX5 and WOW am I glad I did. Have you ever heard lightning doesn’t strike twice? It does. Adam Struse took the time to personally help me with my search knowing that the Mazda line is completely different from Jaguar. Adam was Super to work with, didn’t pressure me then got me a GREAT finance rate! Thank you Adam & Mark Mazda for making the process simple & painless! I highly recommend Adam & this dealership. Luis helped my complete the paperwork and he was very knowledgeable and if I were looking I’d ask for him also. More

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