"I found myself in the market for a vehicle when my Jaguar..."
- David Collier
I found myself in the market for a vehicle when my Jaguar F-Type was recently totaled. I’ve read great things about Mazda and thought I’d look at the CX5 and WOW am I glad I did. Have you ever heard lightning doesn’t strike twice? It does. Adam Struse took the time to personally help me with my search knowing that the Mazda line is completely different from Jaguar. Adam was Super to work with, didn’t pressure me then got me a GREAT finance rate! Thank you Adam & Mark Mazda for making the process simple & painless! I highly recommend Adam & this dealership. Luis helped my complete the paperwork and he was very knowledgeable and if I were looking I’d ask for him also.
"I would not have bought my car if it weren't for our..."
I would not have bought my car if it weren't for our salesman, Jerry! When we arrived for a test drive, the car wasn't even relatively clean even though we scheduled a few days in advance. There was some sort of goop on the console, dirt through the entire vehicle, remnants of the previous driver in all the storage compartments and it stank so bad it gave me a headache while we took it for a ride.
Regardless, we liked the car, the price was good and Jerry assured us that it would be taken care of. There were some issues in the paint. Sap drops had eaten through to the metal and it was strategically covered up with a similar color of the car. Thankfully, it wasn't the same color so we were able to notice it and addressed a re-painting in order to make the sale. (Subsequently, there is a long drip from the repainting that runs down the side door.)
When we finally got the car (a week later) it looked great but I still had to do some minor cleaning on the interior and was grateful I didn't have to pay for such shoddy detailing.
Overall, I felt there was zero communication within the dealership, having been contacted by a few salesman but unable to respond (email communication doesn't go through) and truly felt they didn't want to sell this car (or maybe even any car?) considering the horrid condition it was in when I test drove it.
The only motivated member of the Mark Mazda team that I experienced was Jerry. Everyone else and all the departments that were relevant seemed like they set a low standard of care.