Adela Serrata | Page 9

Service technician was nice, helpful, knowledgeable, and curtious did not have to wait to long curtious did not have to wait to long More

by blanca_77025 Verified Customer Verified Customer

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Scratched my vehicle when it was being serviced and did not repaint. They just buffed out scratches and clay barred the vehicle. Will never return to this dealership. not repaint. They just buffed out scratches and clay barred the vehicle. Will never return to this dealership. More

by mustafavirani Verified Customer Verified Customer

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Parts and service dept They refuse to cut keys that you bring in saying that they machine will tare up the key to get you to buy a key from them.... if this is true put my key in the machine after explaini bring in saying that they machine will tare up the key to get you to buy a key from them.... if this is true put my key in the machine after explaining this to me and let me see the machine tare up my key. just to show you how dumb they are because the people wont buy your key you turn them away when you have the customer in front of you and you say we charge $5 to cut keys that we dont sell you. Think about that $5 times the people yall have turned away because they didnt buy your key. I purchased a key from a chevy deanship and took it to my local dealership which was "Classic Chevy" and they refused to cut it. These people are trained to be bull-headed and not use their common sense and blame it on a higher up that aint there or a higher up thats dumb enough to back them up and not think, LETS CUT THAT KEY AND MAKE THAT $5 per key and at the end of the day the company makes money. I wear a body cam so I have the encounter on video. I never made it to the counter there were 5 people in front of me and 2 of those people needed keys cut with I cut into the conversation with the man behind the counter and a could have been customer get turned away because he wouldn't buy their key. When the man behind the counter said that their machine would tare up the key if its not purchased from them..... Think about how dumb he sound. What is the different metals they make these keys out of? I will be back in there on Monday to take up this conversation again and I will be recording The reason I am giving the management dept a 1 star is because they are goin g to sugar coat and lie and back up the service dept just as they did More

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After changing the oil, the cap is not closed and the engine fault light is displayed. engine fault light is displayed. More

by tianhao401 Verified Customer Verified Customer

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Excellent service was on time when I get there wait was long to get to my vehicle very kind people and the person helping me was very helpful ! long to get to my vehicle very kind people and the person helping me was very helpful ! More

by forddustin22 Verified Customer Verified Customer

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Extremely accommodating. My vehicle needed lots of work and it was finished the same day I brought it in to the shop. The vehicle runs like it is new. My vehicle needed lots of work and it was finished the same day I brought it in to the shop. The vehicle runs like it is new. More

by gs1davis Verified Customer Verified Customer

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Everything is always wonderful their they have timely manner service. Everything is always welp tooken care of. manner service. Everything is always welp tooken care of. More

by elizabethramirez.1528 Verified Customer Verified Customer

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Took too long. Push for dealer add ons at the last minute was extremely resented. Push for dealer add ons at the last minute was extremely resented. More

by tsmestimator Verified Customer Verified Customer

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Great experience ! Sales / Management/Financing . All was a great experience . Micheal Elias was my sales guy . He was very easy to work with and personable Sales / Management/Financing . All was a great experience . Micheal Elias was my sales guy . He was very easy to work with and personable More

by pm.mattevans Verified Customer Verified Customer

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Excellent, and quick ! Rick communicate perfectly I would definitely go back and get my service done Rick communicate perfectly I would definitely go back and get my service done More

by alexprez.96 Verified Customer Verified Customer

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