Adrian Allen | Page 12

Great service in being prompt in follow up on customer concerns and time constraints, Wonderful hospitality concerns and time constraints, Wonderful hospitality More

by GM17 Verified Customer Verified Customer

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It was a very long wait just for an oil change. I do not believe my vehicle was inspected like it was supposed to be. I do not believe my vehicle was inspected like it was supposed to be. More

by YPPIKS2060 Verified Customer Verified Customer

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I have been customer of Humble TX Randell Reed for 20 yrs. Adrian at Quick Lanes in Humble Tx Was Excellent now and last yr.at Porter Tx. Location.With my new tire purchase. He gave me some great Co yrs. Adrian at Quick Lanes in Humble Tx Was Excellent now and last yr.at Porter Tx. Location.With my new tire purchase. He gave me some great Continuing Customer Information As I totally agree. Both locations Porter, Humble TX required Quick Lanes to keep in stock a pair of 10-12 different factory tires for Mustangs & Trucks as these are the 2 BEST sellers!! As,The East side Planet Ford has Great repeating Customers that do not need to Wait 2-4 days before factory tires Arrive! Thank you, RJ Morgan STCanino More

by TC13CAN Verified Customer Verified Customer

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Great customer service again! They got me in the loaner I needed and fixed my car promptly and perfectly! They got me in the loaner I needed and fixed my car promptly and perfectly! More

by MELISSA8WRIGHT Verified Customer Verified Customer

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I always take my vehicle to this location for servicing. It is the Quick Lube Lane. It is the Quick Lube Lane. More

by JUANITA.SIMPSON54 Verified Customer Verified Customer

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CJ was good and explained what had to be done. Listened to me when I also discussed knowing how certain features of the vehicle were to operate. Listened to me when I also discussed knowing how certain features of the vehicle were to operate. More

by kellyciprick Verified Customer Verified Customer

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Very professional service they took good care of me and they were very friendly and helpful they were very friendly and helpful More

by biggdd46 Verified Customer Verified Customer

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I took my 21 Explorer on Friday for a leaking shock (not a minor leak, it was leaving puddles in my driveway) and also the system recall. On Monday late afternoon, (when I called), I was then notified that a minor leak, it was leaving puddles in my driveway) and also the system recall. On Monday late afternoon, (when I called), I was then notified that the part was on backorder but could pick my vehicle up the next day. Tuesday afternoon I pick up the vehicle and the recall hadn’t been done either. I feel like my car was up at the dealership 4 days for absolutely nothing. I’m not mad about the part. I realize that can’t be helped by Ford. I am however disappointed that I had to do the leg work to find this information out. This is my 3rd purchase from Planet Ford. My car just now has 20,000miles. At the moment I don’t know if I’ll purchase a Ford again. Mainly due to it already needing a service that requires new parts. I have never owned a new vehicle that needed anything done….especially at 20,000 miles. I also understand the service department being busy, but I have never taken advantage of the first free oil change on any of my past 3 vehicles because it takes so long! I feel like something should change in the department. At least check the vehicles brought in on the first day and notify wether the part is in stock or not. Not everyone has the convenience of getting rides to and from. Like me! More

by ANGEL3J99 Verified Customer Verified Customer

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Great service provided! Very fast and very convenient! We had a good time waiting in the cafe there at Randall Reed Very fast and very convenient! We had a good time waiting in the cafe there at Randall Reed More

by e Verified Customer Verified Customer

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Excellent customer service. Jose was punctual, professional, and delivered my vehicle in a timely manner. Jose was punctual, professional, and delivered my vehicle in a timely manner. More

by MRTNRVR Verified Customer Verified Customer

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