Adrian Hernandez | Page 3

Mazda of Claremont responded

Thank you so much for your thoughtful review! We're thrilled to hear that your service visit went smoothly and that the inspection video gave you added peace of mind. You're absolutely right, trust is essential when it comes to vehicle maintenance, and we're honored to have earned yours. It means a lot to know you feel confident putting your CX-5 in our hands. We look forward to keeping you safely on the road for many miles to come!

Mazda of Claremont responded

Thank you for the great feedback! We're happy to hear you received prompt service and appreciated the consistent updates throughout your visit. We're especially glad the inspection video added value to your experience, it's part of our commitment to transparency and customer confidence. We look forward to serving you again!

Mazda of Claremont responded

Thank you for the wonderful feedback! We're so glad to hear that Adrian provided efficient and kind service, and that the rest of our team made you feel welcomed. We truly appreciate your visit and look forward to seeing you again next time!

Mazda of Claremont responded

Thank you for the kind words! We’re so glad to hear you had a great experience and appreciated the quick service and car wash. It means a lot to know we impressed you — we’ll be here whenever you need us again!

Mazda of Claremont responded

Thank you so much for the fantastic review! We're thrilled to hear that your experience was smooth and enjoyable from start to finish. Lorne and Arash will be happy to know they made a great impression — from helping you find the right vehicle to making the paperwork process clear and easy. We truly appreciate your trust in us and look forward to continuing to earn your business for years to come!

Mazda of Claremont responded

Thank you for your positive feedback! We’re glad to hear that you appreciated our clear communication and the quick turnaround on your vehicle repair. Providing informative review videos is just one way we strive to keep our customers well-informed throughout the process. Your satisfaction means a lot to us, and we’re here if you need any assistance in the future. Safe travels!

CHELENG123 responded

Great service

Mazda of Claremont responded

Thank you for giving us a try and sharing your experience — we truly value your feedback. We’re sorry to hear that the service didn’t meet your expectations, especially regarding communication and the lack of a courtesy car wash. That’s not the standard we aim for, and we understand how frustrating it can be to go without your vehicle for that long without feeling fully taken care of. We appreciate you bringing this to our attention, and we’ll be sharing your comments with our team to help us improve.

Mazda of Claremont responded

Thank you for the wonderful feedback! We're so glad you enjoyed the environment, our team, and your experience with the car broker — we'll make sure to share your kind words. It means a lot to know you'd choose us again. Enjoy your great new car, and thank you for being part of the Mazda of Claremont family!

Mazda of Claremont responded

I'm really sorry to hear about the long wait time, especially with an appointment. That’s definitely not the experience we aim to provide. We truly appreciate your feedback and will work to ensure better service moving forward.