Adrien Medina | Page 20

Tire repair. We pulled off Interstate 25 after detecting a low tire in our rental car. I drove into the service entrance to Intestate Ford and Adrien Medina came We pulled off Interstate 25 after detecting a low tire in our rental car. I drove into the service entrance to Intestate Ford and Adrien Medina came out and helped us right away. He had a service tech repair the nail hole in the tire right away and we were back on the road within about 15 minutes. No charge for the repair and they were more than helpful, especially late on a Friday afternoon. Adrien and his staff were very helpful and saved our day. Thanks for your service! More

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Have had my vehicles serviced there for years. Have been having my vehicles serviced here for years. Great service and friendly, knowledgeable people. Will continue to do business here for years Have been having my vehicles serviced here for years. Great service and friendly, knowledgeable people. Will continue to do business here for years to come. More

by joeliv411 Verified Customer Verified Customer

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Excellent Customer Service, The service personnel are very knowledgable., answered all my questions and were very respectful in doing so. Your dealer ship is very busy, but they The service personnel are very knowledgable., answered all my questions and were very respectful in doing so. Your dealer ship is very busy, but they always make time to help. More

by raymullins1978 Verified Customer Verified Customer

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lucky On I-25 I experienced an unexpected spark plug blow out. Not knowing the area I had no idea where a Ford dealer would be. A search of my Garmin GPS On I-25 I experienced an unexpected spark plug blow out. Not knowing the area I had no idea where a Ford dealer would be. A search of my Garmin GPS brought up Interstate Ford that was only 3.7 miles from me. I went straight there hoping I would make it there. I drove in the Service drive and their service advisor Adrien Medina came right out and asked me to pop the hood. He immediately told me I had a spark plug blow out. I asked him if he could repair it. Without hesitation he said yes. I was directed to the waiting room and after a short wait I was advised my car was ready to go. I felt very fortunate to have had my problem near Interstate Ford. They were great. I would recommend them to anyone. Thank you Interstate Ford. More

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Excellent Service Outstanding Service! Every time I get excellent service on all my Ford vehicles. You have a very professional staff and answer any questions that I ha Outstanding Service! Every time I get excellent service on all my Ford vehicles. You have a very professional staff and answer any questions that I have. You have a great team T mihanks More

by baphill Verified Customer Verified Customer

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Routine service and maintenance This is the second vehicle I have purchased at this dealership with Stacia. She always seems to know just what I want and has it ready for me. Very This is the second vehicle I have purchased at this dealership with Stacia. She always seems to know just what I want and has it ready for me. Very outgoing and friendly, yet still service oriented. Jeff and Adrian always treat me with respect and see to all problems I may have in a professional, yet friendly manner. I highly recommend them. Unfortunately I am moving out of state and leaving Interstate Ford. I hope to find a dealership with such excellent employees in my new location. More

by JJPACKS Verified Customer Verified Customer

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5 STAR CUSTOMER SERVICE We were on our way back from a convention, six of my coworker and I (all women in our 20's and early 30's) when the Mercedes bus that was supposed to We were on our way back from a convention, six of my coworker and I (all women in our 20's and early 30's) when the Mercedes bus that was supposed to take us the six hours from Denver to Rapid City, SD broke down. But as luck would have it, we just happened to be able to pull into a dealership right off of the interstate. And how lucky we were. Not enough people are kind without a reason anymore. But the people in the parts department made us feel more welcome than at certain high end hotels I have stayed at before. And all without a motive, since they said from the start that our bus would have to be taken to a Mercedes dealership to get fixed. They helped us find the dealership that would take our bus to get fixed later. They helped us find two rental cars (which took hours as everyplace was sold out because of tourism and a recent hail storm) and they gave 2 of my coworkers a ride to the rental car dealership. And meanwhile, they let us make ourselves at home in their parts department lobby. We charged our devices. We were offered coffee and water- even change for the vending machines. We used the restrooms. Made ourselves at home. They even changed the channel on the tv from baseball to Friends for us because they knew that we wouldn't ourselves! We were there for HOURS and they didn't make us feel like a burden at all. I am talking 5 STAR CUSTOMER SERVICE from a place that knew they werent going to make any money off of helping us. They diplayed true kindness and generosity when they didn't have to. I will forever be grateful to them. I wish I would have gotten more names, but I am hoping that they won't be upset that we forgot given the circumstances. The young man who drove my coworkers to the rental dealership was amazing. (My coworker thinks his name might have been Charlie? Apparently stress affects your memory making abilities. Lol.) The manager at the parts department was also a gem. And Daniel Holford was the only full name I remember... I wish I could thank each one who helped individually. And maybe someday we will swing back there and find someway of paying them back a little bit for all of their kindness. Thank you for all of the help, Interstate Ford! The Wicked Crew appreciates it! More

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Helpful! After owning a GMC for many years, I purchased a FORD F350 and was apprehensive about changing service providers. Interstate Ford has been so helpful After owning a GMC for many years, I purchased a FORD F350 and was apprehensive about changing service providers. Interstate Ford has been so helpful to me as a single lady! Rob in Parts has been especially helpful as I ordered parts I could install myself. My first service experience there was also just GREAT. Adrien saw my work was done as promptly as possible and kept me informed as to the progress of work. THEN! Jeremiah in Service helped me install some weatherstrip on my vehicle that I surely would have struggled with myself. Feeling cared for! Thanks guys! More

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Great buying experience. After dealing with Denis, we did not need to look at any other dealerships. Dennis was very easy to work with, listened to what we wanted, and did not After dealing with Denis, we did not need to look at any other dealerships. Dennis was very easy to work with, listened to what we wanted, and did not try to point us to anything we did not want. And in no way tried to push a sale. After allot of searching, Dennis found the right truck, with all the features we wanted, and at the right price.. Just want we needed - a salesman who we can trust to help us navigate through everything and get what we really wanted. Highly recommend Dennis. Has now been 2 years since we purchased the truck. In that time have taken it back to Interstate Ford for all maintenance. Adrian, and the service dept. is always very friendly, helpful, efficient, and provides quality work - no worries. More

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service pros were helpful i realized i has a 10% off coupon at home for135,000 service and didn't bring it with me ,staff shouldhave offered it and it wasn't mentioned. that i realized i has a 10% off coupon at home for135,000 service and didn't bring it with me ,staff shouldhave offered it and it wasn't mentioned. that should be automatically since i did buy the vehicle from interstate. that could of saved me 35 dollars. please let me know how i can redeem More

by BRADLEY_BERGMAN Verified Customer Verified Customer

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