Adrien Medina | Page 19

Excellent Adrian Medina took great care in having the mechanical problem figured out and getting it fixed. Thank You Adrian and your service technician. Anothe Adrian Medina took great care in having the mechanical problem figured out and getting it fixed. Thank You Adrian and your service technician. Another big thanks to Michael Ververs for his great customer service skills and setting me up with 2 extended Ford warranties. More

by TRAROB2273 Verified Customer Verified Customer

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2 wheel vs 4 wheel alignment I was quoted $64.99 for frond wheel alignment for my wife front wheel drive Focus. I was little surprise and ask to pay $89.99 for for wheel alignment I was quoted $64.99 for frond wheel alignment for my wife front wheel drive Focus. I was little surprise and ask to pay $89.99 for for wheel alignment. There was nothing wrong with a front axle and no adjustment was made. Only one wheel was adjusted period - right rear. I'm still surprised with 4 wheel alignment charge. More

by Ford Verified Customer Verified Customer

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My "Go To" Service Center I sure am thankful for the Service Department at Interstate Ford. I am a single lady and I can trust them to take care of my needs on my truck. I ha I sure am thankful for the Service Department at Interstate Ford. I am a single lady and I can trust them to take care of my needs on my truck. I have been using them for just under a year and have ALWAYS BEEN SERVED WELL, EFFICIENTLY, AND TREATED KINDLY. It is a blessing to know they are there to always take care of what may come up with my used vehicle. More

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Not willing to work on cars We bought a 2013 mustang from another dealer. I took it in to interstates because it had a check engine light on. I told the service manager on the ph We bought a 2013 mustang from another dealer. I took it in to interstates because it had a check engine light on. I told the service manager on the phone it had an aftermarket exhaust, throttle body, and cold air intake. He said no problem. When I dropped it off I went over the after market mods again. They kept the car all day then called at the end of the day and told me they would could only repair the car if I restored it to original. Why did you keep my car all day if you could not fix it? Took it to a dealer in Brighton and upon lookin at it found a missing header bolt problem fixed in 30 min. More

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Customer Service still Exists at Interstate Ford!!! Bought a Used 2016 Explorer from a different Ford Dealership (Longmont), HUGE Mistake. Got it home, realized that the passenger headlight was cracke Bought a Used 2016 Explorer from a different Ford Dealership (Longmont), HUGE Mistake. Got it home, realized that the passenger headlight was cracked tried to work with the dealership we purchased the vehicle from, they wanted us to pay $530 to replace the headlight that was damaged prior to us taking possession of the vehicle. Interactions with other dealership called into question their integrity. Decided to have Interstate Ford perform a vehicle inspection. Interstate Ford found that not only was the headlight cracked, but the engine front cover was leaking oil. Interstate Ford took empathy on our situation and gave us a 30% discount for the vehicle inspection, even though I would have happily paid the full rate for piece of mind knowing that a Reputable dealership had actually inspected it. They promptly scheduled the engine cover seal replacement, which was covered in Full by Ford Motor Company. They also installed a new headlight (which I finally obtained from the other dealership after 16 emails and 10 days of back and forth) at no charge even though I also made other dealership cut me a check so that I could pay Interstate Ford to install the headlight. Adrien and Ken are friendly, knowledgeable and easy to work with. They answered all of my questions and truly went above and beyond. I will never make the mistake of buying a vehicle anywhere else. Customer Service at it's Finest! More

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Service at Interstate Ford Purchased a new Escape from Interstate Ford in 2014, from Quienten Clark, have serviced my vehicle there since purchase. Have been more than satisfie Purchased a new Escape from Interstate Ford in 2014, from Quienten Clark, have serviced my vehicle there since purchase. Have been more than satisfied with all my encounters with this Ford dealership. Service is best with an appointment, as they can get busy, however, they can always get you in within a few days, even during the holidays. More

by birwin Verified Customer Verified Customer

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Great Service for the oil change. Very friendly and helpful. Just so inviting, making you feel welcomed and like family. Happy to have purchase from them. Drove fr for the oil change. Very friendly and helpful. Just so inviting, making you feel welcomed and like family. Happy to have purchase from them. Drove from Cheyenne WY. More

by bernardvolk55 Verified Customer Verified Customer

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Very accommodating Interstate Ford's service department was wonderful. They took the time to make sure I got home safely and when it was time to get my vehicle they mad Interstate Ford's service department was wonderful. They took the time to make sure I got home safely and when it was time to get my vehicle they made sure I had a ride to get back safely. The service done to my vehicle was done in a very timely manner and as promised. The gentlemen who work behind the desk take the time to listen to you and are very nice. More

by KELLY Verified Customer Verified Customer

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Great Friendly Service I-25 Ford has always been the best dealership I have used. The service guys are friendly and although they are busy they will give you the time you ne I-25 Ford has always been the best dealership I have used. The service guys are friendly and although they are busy they will give you the time you need and explain everything. I won't go anywhere else... especially that Ford dealership in Longmont. More

by Bart and Amy Verified Customer Verified Customer

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Very pleasurable What we thought would be an over night stay turned into a mere 2 hours. Would definitely recommend this dealership! Adrien and Scott went over and abo What we thought would be an over night stay turned into a mere 2 hours. Would definitely recommend this dealership! Adrien and Scott went over and above helping us. We limped in with a fifth wheel, and they actually offered to move it for us in case we had to spend the night. Luckily we didn't need them to do that. It was such a great experience, thinking it was going to be an over night visit, when they started working on the truck right away. We have never had that experience before. We were able to reach our destination due to their quick and professional manner. If you give bonuses, I think those two deserve one. Thank you Adrien, and Scott! Can't thank you enough! Jim and Monica Liguari More

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