Agnes Pusztai | Page 63

Excellent service with family Ford. Personal at service desks always helpful, always polite and courteous. Will recommend this dealership for purchase or service of vehicles. desks always helpful, always polite and courteous. Will recommend this dealership for purchase or service of vehicles. More

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Always great service, accommodating appointments and staff is great to work with every time we deal with them. Love the new upgrade to the whole facility staff is great to work with every time we deal with them. Love the new upgrade to the whole facility More

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This is our second new vehicle purchase at Family Ford . And the sales rep was outstanding from both a personal and professional perspective . Our experience was very positive and the outcome was a new vehi And the sales rep was outstanding from both a personal and professional perspective . Our experience was very positive and the outcome was a new vehicle . More

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Have been bringing my car here since I could drive and it's always been the same great team. Never have been sold anything I didn't need. I moved away a few years ago, and there's another Ford dealership it's always been the same great team. Never have been sold anything I didn't need. I moved away a few years ago, and there's another Ford dealership closer to me but I always choose Enfield Ford because I trust the people. More

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Before I start I just want to say I am not some customer that knows nothing. I have 11 FORD Manufactuers certs. With that being said in the past this dealership service dept diagnosed an issue with one of m that knows nothing. I have 11 FORD Manufactuers certs. With that being said in the past this dealership service dept diagnosed an issue with one of my vehicles and it was the wrong diagnoses so I brought it back and they told me there was no check engine light that it was essentially a “ghost code” that the original code was taken care of with the repair I authorized them to do, but ultimately I got a second opinion from another Ford dealership and if I didnt get one my engine would of been destroyed, the issue was that my engine was slowly advancing due to a broken dowel pin on my cam sprocket anyways Since this incident that occurred in 2014 I only allowed oil changes to be done. Well this week that changed I gave the dealership service dept a benefit of the doubt and went ahead and had them diagnose my truck and they came back with a few issues one being my biggest concern with the wheel bearings I could of done the job myself and cheaper but with the weather I decided to let them do the job and all I got to say is it has restored my faith back in them. Jeremie was great he was very understanding and told me what the issue was with no mis guidance even after the wrk was completed he explained the process of the work and what was done and how they technicians reassured that the main issue was corrected. All in all I am pleased with the service I was provided and the comfortablilty I felt with jeremie. This was a step in the right direction to restoring my trust in this particular dealership rather than bringing my business to another Ford dealer. I met Mike a few times he seems to be a wonderful person we talked about my car and what I’ve had done to it. Great people person. Ken I had a few times and it sometimes feels like customers and their questions annoy him. And Agnes Is a sweetheart only wants the best for you and your vehicle I’ve done most of my business with Agnes. This is a step in the right direction. Thank you for everything! More

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During the Holiday our Edge wouldn't start, After several atempts,our car had to be towed, leaving us with no transportation. Family Ford service dept worked to find the problem, luck was with us and we had atempts,our car had to be towed, leaving us with no transportation. Family Ford service dept worked to find the problem, luck was with us and we had our car back in a few hours. Love your service dept and the technicians, Agnes you're the best !! More

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I just purchased 4 new Goodyear tires. They were as competitively priced as Townfair tire without the Hard Sell. great dealership. And got a rebate. Agnes was great and very helpful. Steve competitively priced as Townfair tire without the Hard Sell. great dealership. And got a rebate. Agnes was great and very helpful. Steve More

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Always professional. Have been a customer in Service Dept. since 2008...Have always been informed of status while being a "waiting customer". Scheduling is always easy. Treat me as if I was family, whi Dept. since 2008...Have always been informed of status while being a "waiting customer". Scheduling is always easy. Treat me as if I was family, which I consider them to be. More

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outstanding service department outstanding service very pleased how i was treated my service writer Agnes treated me as if i was family would definitely recommend pleased how i was treated my service writer Agnes treated me as if i was family would definitely recommend More

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Since I was not able to bring my car in for an oil Since I was not able to bring my car in for an oil change, Family Ford came to my home to take the car in and return it. It is comforting to know t Since I was not able to bring my car in for an oil change, Family Ford came to my home to take the car in and return it. It is comforting to know that kind of help is available and I am very appreciative of the service. Agnes was a great help and has been in the past as well. Thankful for the team at Family Ford. More

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