Austin was very communicative and helpful.
Sadly the first lady that made my appointment had a misunderstanding with one service I was asking for. But the Second Lady that called to confirm my
Sadly the first lady that made my appointment had a misunderstanding with one service I was asking for. But the Second Lady that called to confirm my appt confirmed the services and their prices and coupons for me. The service was great experience this time. The shuttle was done at 2pm. I had to get a ride back to the dealership but I was able to come back home while service was being done. Brian the shuttle driver was friendly and a great driver.
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by Egamez.edd
Service Price Transparency
Jul 18, 2025 -
Longo Toyota responded
Thank you for your feedback and for taking the time to share your experience with us!
We're glad to hear that Austin was communicative and helpful, and that your overall service visit turned out to be a great experience. We also appreciate your patience regarding the initial misunderstanding with the appointment and are happy the follow-up call helped clarify everything, including pricing and coupons. We're also pleased to hear that Brian, our shuttle driver, made a positive impression with his friendliness and great driving. We'll be sure to pass along your kind words to both Austin and Brian.
We value your business and look forward to welcoming you back next time! Team Longo
Great Customer ServiceEvery Question I asked
He had the
Perfect Answer
He is CUSTOMER SERVICE PRO
He also kept in Contact with me while I was waiting
Perfect Answer
He is CUSTOMER SERVICE PRO
He also kept in Contact with me while I was waiting
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by bingoqueen562
Service Price Transparency
Jul 15, 2025 -
Longo Toyota responded
Thank you for your kind feedback! We’re glad our team provided clear answers and stayed in touch while you waited. We appreciate you sharing your experience! Make it a great day - Team Longo
They are always very friendly and efficient.
The wait goes by pretty quickly. I love having Starbucks there.
The wait goes by pretty quickly. I love having Starbucks there.
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by DTHAC
Service Price Transparency
Jul 11, 2025 -
Longo Toyota responded
Thank you so much for the kind words! We're so glad to hear you find our team friendly and efficient — and that the wait feels quick. Having Starbucks on-site is definitely a favorite perk for many of our guests, and we're happy you enjoy it too. Make it a great day and please hurry back - Team Longo
Longo is always fast and efficient and are always able to
take care of any of my Toyota needs
take care of any of my Toyota needs
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by TYOTA
Service Price Transparency
Jul 10, 2025 -
Longo Toyota responded
Thank you for the shout out on DealerRater and we're humbled to serve you and your auto care needs. Hurry back
Very friendly, told me how long it would take, and
received my car in a great timely manner. I love that while you’re waiting you get updates text messages, I can get a cup of coffee from Starbucks, a
received my car in a great timely manner. I love that while you’re waiting you get updates text messages, I can get a cup of coffee from Starbucks, a Subway, and take care of business over the phone. I loved that my car was washed and pulled up like valet service, and made sure i was the correct person getting in my car.
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by jkgodmomm20
Service Price Transparency
Jul 07, 2025 -
Longo Toyota responded
Thank you for visiting the Longo Toyota Service Center. We’re glad our team was friendly and kept you informed about your service time. It’s great to hear you enjoyed the convenience of our text updates, the nearby Starbucks and Subway, and being able to take care of business while you waited. We’re also happy you appreciated the car wash and valet-style service, along with the attention to your safety when returning your vehicle.
He was attentive to explain each of the cost.
Advised and explained why the repairs needed to be done. Great
personality. Got me in and out.
Advised and explained why the repairs needed to be done. Great
personality. Got me in and out.
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by Connie Cervantes
Service Price Transparency
Jul 03, 2025 -
Longo Toyota responded
Thank you for taking the time to share your experience on DealerRater. We’re so glad to hear that your visit went smoothly and that Agustin provided the attentive and transparent service you deserve.
It's wonderful to know that he took the time to clearly explain each cost, walked you through the necessary repairs, and did so with a great personality. Getting you in and out efficiently while keeping you informed is exactly the level of service we strive for. Happy 4th of July - Team Longo
Very satisfied with his assistance.
He kept me inform my car needs. For sure will call him for future appointments. Good job!
He kept me inform my car needs. For sure will call him for future appointments. Good job!
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by gcervantes81
Service Price Transparency
Jul 01, 2025 -
Longo Toyota responded
We're so glad to hear that you were very satisfied with the assistance you received! It's great to know that our team member kept you informed about your vehicle's needs and provided the kind of service that makes you want to return in the future.
Thank you for your kind words and support - Team Longo
Employees I came in contact the day of service were
friendly and efficient. The service advisor called and gave updates as well as when the car was ready.
friendly and efficient. The service advisor called and gave updates as well as when the car was ready.
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by kitkat
Service Price Transparency
Jul 01, 2025 -
Longo Toyota responded
Thank you for your your review. We're glad to hear that our team was friendly and efficient during your visit. It's great to know that your service advisor kept you updated and informed throughout the process. We truly appreciate your feedback and look forward to serving you again in the future!
Service persons very easy to talk to, no pressure on
services, helpful too, thank you
services, helpful too, thank you
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by monysuzie
Service Price Transparency
Jun 30, 2025 -
Longo Toyota responded
Thank you for taking the time to share your feedback. We’re pleased to hear that your experience with our team was efficient. Please don't hesitate to call us if you have any questions - Team Longo
Augustin was very helpful, professional and attentive
with my vehicle’s service needs, thank you!
with my vehicle’s service needs, thank you!
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by luissilva928
Service Price Transparency
Jun 24, 2025 -
Longo Toyota responded
Thank you for the shout out on DealerRater and we're humbled to be selected to handle your auto care needs. Make it a great day and please hurry back - Team Longo
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