Ahmad Zouhby | Page 2

Best of the dealerships for honda I visited in the dfw area. They has the best price and were the only ones that seemed to take a friendly but serious approach. area. They has the best price and were the only ones that seemed to take a friendly but serious approach. More

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I had a very positive new car buying experience! Internet sales, in person sales, and finance were all easy and convenient . Internet sales, in person sales, and finance were all easy and convenient . More

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The service from both the salesperson and the financial guy was outstanding, and they stayed put late for me to take the car same night. guy was outstanding, and they stayed put late for me to take the car same night. More

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Their pricing and practices need to be more transparent. We found a car listed for a specific price, but when we tried to negotiate, we were told there was also an interior Scotchguard fee and an exterior p We found a car listed for a specific price, but when we tried to negotiate, we were told there was also an interior Scotchguard fee and an exterior paint sealing fee that had to be included on top of the listing price. We reached a price in the showroom, and when I called back to confirm, it was bumped up $500. The salesperson eventually honored the price they gave us in the showroom and told us that this Honda-certified pre-owned vehicle would have a four-year warranty. The warranty was the ONLY reason we agreed to pay a little more than we originally planned. When we went to pick up the car the next day, Lute Riley tried to sell us a warranty and said the car only came with a one-year warranty. The person processing the paperwork insisted on drawing a graph to explain how the warranty worked, and when I asked him to stop, he insisted that he keep going. When asked about the four-year warranty the original salesperson told us about, we were laughed at and asked why we thought we'd get a warranty on a used car. I wish I were exaggerating. We bought the car since it was still a good value and had very low miles. A week later, the service side of Lute Riley called to tell us that our fuel pump was in because a recall needed to be fixed. No one from sales told us about the recall during the purchase process. Initially, the service department was excellent and made things very easy for us. They gave us a loner and had the car in and out in less than 24 hours. However, when I went to pick it up, the car smelled like gas. When I got home, I noticed a large damp spot on the back seat that smelled like gas and a large scratch on the driver's side that wasn't there before. The service department was fantastic about the stain and the scratch and told me to return the car. Once again, they gave me a loner. It took them a week-ish to fix the back seat and the scratch, but when I picked up the car, both were better...however, it came back with a giant white stain on the driver's seat. When I called the service department again, I was told we bought the car with the giant white stain already on the seat. Again, I wish I were exaggerating. Since I still had the cars.com listing for the car, I sent the service department pictures of the stain and pictures of the seat from the original listing. You can clearly see the stain was not there when we purchased it. Because I didn't want the car to come back with yet another issue, we paid for someone to steam and deep clean the inside to remove the stain. Overall, I don't recommend Lute Riley. They are the terrible stereotype about used car dealers and an embarrassment to the Honda name. More

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Very good experience. Not sure why I need 15 words. Thank you very very much. This part was annoying. Not sure why I need 15 words. Thank you very very much. This part was annoying. More

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Easiest car purchase experience I have had in a long time! We bought our first Honda from Lute Riley in 2006, and still have it! time! We bought our first Honda from Lute Riley in 2006, and still have it! More

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Ahmad was a great help and I highly recommend buying a vehicle through him. He was kind and very helpful. vehicle through him. He was kind and very helpful. More

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First of all, Honda quality is a tremendous asset for any dealership selling cars. The difference in our many years of experience with buying cars is the people at LUTE RILEY. From beginning to end, Chuc dealership selling cars. The difference in our many years of experience with buying cars is the people at LUTE RILEY. From beginning to end, Chuck Papari was a wonderful surprise. He wasn’t just totally knowledgeable about the products he was selling and the sometimes Byzantine process of buying a car, but he was convincing in that he was truly an advocate for the customer. He was a pleasure to deal with and we could not give him a higher recommendation. More

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I have been a Lute Riley customer since 2013. They are the best Honda dealership (and probably the best dealership overall) in Dallas. Excellent customer service, sales people, mechanics. They kn They are the best Honda dealership (and probably the best dealership overall) in Dallas. Excellent customer service, sales people, mechanics. They know hondas inside out. I made the mistake of getting a 2015 Nissan Rogue and after its engine blew up on me in 9 years, I am never making that mistake again. Honda forever, Lute Riley forever! More

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Quick/fast transaction. Excellent service!! Would do business with this dealership again. Pick-up received as promised. Excellent service!! Would do business with this dealership again. Pick-up received as promised. More

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