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Ainsley Roark
Ainsley Roark at Big Star Cadillac

Ainsley Roark | Page 36

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.9
386 Reviews
4.9

386 Reviews

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386 Reviews of Ainsley Roark

August 02, 2023

Dealership Rating
Employee Rating

Very attentive even while being sick Ainsley was great with getting us a loaner and keeping us up to date on getting our vehicle back on the road More

by SYLNOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 02, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

July 31, 2023

Dealership Rating
Employee Rating

Ainsley was courteous and easy to work with. Dealership had coffee and a nice waiting area. More

by VINCENT.VILLARREAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2023

Big Star Cadillac responded

Thank you for your review, Vincent. Please contact me directly so that I may learn what we could have done better to provide a 5-Star expereince. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.

July 31, 2023

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Employee Rating

After a minor issue, everything was great and everyone took great care of my car and handled this mishap. More

by AMYSTRONG64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2023

Big Star Cadillac responded

Thank you, Amy. It has been a privelege to serve you. We are delighted that Ainsley was able to provide you with an exceptional, 5-Star experience.

July 31, 2023

Dealership Rating
Employee Rating

Ainsley Is very pleasant, helpful. She’s very informative on what services are needed for my vehicle. More

by MAG_SANDY76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2023

Big Star Cadillac responded

Hi! We are very happy that Ainsley provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 31, 2023

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Employee Rating

Brought in the Buick with a warranty issue and they were able to work me in and had the car ready when I needed it. Really fast and great service. Ainsley was very nice and helped out in every way. More

by CHRISTOPHERKERN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzJason zzWilson

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Jul 31, 2023

Big Star Cadillac responded

Thank you, Christopher! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 31, 2023

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Employee Rating

Convenient location, good service and friendly staff. The appointment took over 90+ mins for a schedule tire rotation and oil change, which seemed a little long but everything else went well. More

by Tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2023

Big Star Cadillac responded

Tyler, Thank you for your review. We are sorry to hear that you feel you did not receive a 5-Star experience. We are always looking at ways to expedite all aspects of our service department. It may be helpful to know, our hand-wash process adds significant time to any service and we would be happy to skip that step, upon request. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

July 30, 2023

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Employee Rating

Always friendly and informative through out the service process. My truck is always returned nice and clean. More

by NIKKIGOINS06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller

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Jul 31, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

July 30, 2023

Dealership Rating
Employee Rating

They staff is very knowledgeable. Service department is back up so it takes awhile and we are still working to resolve my issue on the car I just bought at the end of June. Location More

by sweetdh2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amie Gulli, Iriam Diaz

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Jul 31, 2023

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Yes, being land-locked (until recently) has certainly made it challenging for our service department to keep up with the tremendous growth that sales experienced. Fortunately, there is a grand plan to remake Big Star Cadillac. It will be much larger with 100% more service capacity. This transformation is currently scheduled to begin in the 4th quarter of this year. While these improvements will not be completed overnight, the service capacity expansion will be the first to come to fruition. Please feel free to reach out to me directly with your best contact information so that I might have the opportunity to address any other concerns you may have. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

Aug 01, 2023

sweetdh2003 responded

Thank you for responding. Ainsley is doing and amazing job and even set up concierge service for me so that they can bring it back in to try and take care of the issue.

July 29, 2023

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Employee Rating

We are always satisfied when bringing our Cadillac XT5 for service. Everyone is friendly, knowledgeable, and attentive. More

by mfletch8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzJeff zzDial, zzJason zzWilson

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Jul 31, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 27, 2023

Dealership Rating
Employee Rating

Buying the car was great! Now that we are having problems with it no one wants to help me out. More

by ABENNETT81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bobby Miller

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Jul 27, 2023

Big Star Cadillac responded

Thank you for your review. We are happy to hear that you enjoyed your sales experience with us but also saddened that you feel you have not received a 5-Star Experience since. Please reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

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