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Ainsley Roark
Ainsley Roark at Big Star Cadillac

Ainsley Roark | Page 37

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.9
386 Reviews
4.9

386 Reviews

Write a Review

386 Reviews of Ainsley Roark

July 26, 2023

Dealership Rating
Employee Rating

Big Star Cadillac truly appreciates its customers and make an effort to help get you in/out as efficiently as possible. More

by RWINIECKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 26, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

July 24, 2023

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Employee Rating

Wonderful service! Was able to accommodate me at the last minute. Stayed late until the work was completed! Researched prices and Big Star’s prices were highly competit More

by TRACY.ROSS38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 24, 2023

Big Star Cadillac responded

Thank you, Tracy! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 23, 2023

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Employee Rating

Ainsley was great! She stayed in contact with me & answered all my questions. She made the process easy. More

by jeanniebell3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Whoever washed my car, did a fantastic job

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Jul 24, 2023

Big Star Cadillac responded

Hi Jeanniei! We are very happy that Ainsley provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 21, 2023

Dealership Rating
Employee Rating

I APRECIATE THE CONCIERGE SERVICE . ALL NEEDS WHERE MET WITH MY CAR. THANK YOU MUCH More

by CERTIFIEDBARBER.HS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzKarah zzGonzales, Porter always helpful Hispanic guy

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Jul 21, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 17, 2023

Dealership Rating
Employee Rating

Every time I take my escalade for something I end up having new issue, service technician needs better training. More

by zuhair01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 17, 2023

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.

Jul 17, 2023

zuhair01 responded

Mark adi 281-236-8921

July 16, 2023

Dealership Rating
Employee Rating

Great services with you guys and my service person is fantastic I love her. I will always recommend her. More

by JGLORIA798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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July 16, 2023

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Employee Rating

Ainsley is amazing at what she does and provided us with excellent customer service. Our vehicle needed to be serviced and Ainsley was able to connect me with her manager and rectify the situation. She trul More

by ESOTO79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy is the best salesperson. It was his excellent work ethic that drove us to buying our vehicle.

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Jul 17, 2023

Big Star Cadillac responded

Hi! We are very happy that Ainsley provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 14, 2023

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Employee Rating

She was attentive and informative throughout the process. My wait was much faster than expected. More

by DWALAHFISHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzJeff zzDial, zzKarah zzGonzales

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Jul 16, 2023

Big Star Cadillac responded

Thank you. We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 10, 2023

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Employee Rating

Excellent customer service and support from Bobby and the entire crew. Happy to be a client!! Thank you very much for everything!! More

by MR.BRADY2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, LeAnna Kerr, Jose Teran , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

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Jul 10, 2023

Big Star Cadillac responded

Hi, we are very happy that Bobby and our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 09, 2023

Dealership Rating
Employee Rating

Their service is excellent, the support staff is very easy to communicate with. Prompt service More

by DMSKEETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzBritney zzNorman

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Jul 10, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

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