Al Cusano | Page 2

Totally unsatisfactory and disappointed in the works service I received last Thursday April 16 at your dealership. This is Sunday morning and I was getting ready to take a long trip to visit my son in service I received last Thursday April 16 at your dealership. This is Sunday morning and I was getting ready to take a long trip to visit my son in North Carolina. I decided to check my oil for the first time since having the oil changed at your service department. I was totally stunned to find that the oil level the was extremely overfilled to the point of being more that double the normal level and also appeared that possibly was just never drained and 6 quarts of oil were added and/or never had the oil filer change done either since the oil appears more dirty than normal for a new oil change. I will be contacting your service department immediately Monday morning and expecting someone to arrive at my location Monday AM to take note of the situation and resolve this issue ASAP. If there is any damage to my vehicle as a result of the overfilling of the oil level I will expect it to be resolved at no cost to myself. This has caused me to cancel my trip as well which is also very unfortunate. I will be reaching out to Ford to file a formal complaint if I do not hear for someone immediately Monday for a quick resolution. More

by billdodson4 Verified Customer Verified Customer

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All electronic command models for Raptor should be reset to factory settings for new buyer to factory settings for new buyer More

by JETFIXA1 Verified Customer Verified Customer

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I have used this dealership for over 25 years and have been thoroughly pleased with their excellent service. I will continue to trust my vehicle to them. been thoroughly pleased with their excellent service. I will continue to trust my vehicle to them. More

by Gwen Bunyard Verified Customer Verified Customer

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They honored the recall right away. F350 truck taken care of right away. Thanks Bowditch Ford F350 truck taken care of right away. Thanks Bowditch Ford More

by L.COLLINS42 Verified Customer Verified Customer

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I don't know what is happped but in the last several years the service response has somewhat changed for the worse! It has been difficult to get someone on the phone to schedule an appointment or just years the service response has somewhat changed for the worse! It has been difficult to get someone on the phone to schedule an appointment or just ask a question these days. I also don't get service reminders any more like I once did. However , I do feel they still do good work. But I really don't like the difficulty I have sometimes speaking to a person if needed. More

by Crs Verified Customer Verified Customer

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Al has always given the best service. I have been using Bowditch for 10 years. And Al has been up front and honest about pricing and the work needed done. Look forward to my next purchase I have been using Bowditch for 10 years. And Al has been up front and honest about pricing and the work needed done. Look forward to my next purchase. More

by Brit4fords03 Verified Customer Verified Customer

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Service center was quick with an appointment for our vehicle. Service manager AL was helpful and took care of us and got the problems fixed vehicle. Service manager AL was helpful and took care of us and got the problems fixed More

by OOO Verified Customer Verified Customer

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Service was great, Al Cusano has helped give the service that my vehicles need to stay running like new. that my vehicles need to stay running like new. More

by TNEWTON0 Verified Customer Verified Customer

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I had such an incredible experience working with Lisa at Bowditch Ford! From start to finish, she made the entire process smooth, stress-free, and genuinely enjoyable. Even after the sale of my new car, she Bowditch Ford! From start to finish, she made the entire process smooth, stress-free, and genuinely enjoyable. Even after the sale of my new car, she continued to go above and beyond to help with the smallest details and questions. Her kindness, patience, and dedication truly set her apart, she’s one of a kind! I'd like to thank Shannon, the manager, who was equally amazing throughout the process. He was attentive, supportive, and made sure everything was smooth every step of the way. I’d also like to mention Al in Service- my mom has known him for years, and his reputation as such a great service advisor is actually what brought me to Bowditch Ford in the first place. That level of trust and consistency really says a lot about the team here. If you’re looking for a team that truly cares about their customers, I can’t recommend them enough. Thank you for such an outstanding experience! More

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The appointment process was very easy. The staff is courteous especially the staff at reception who is the assistant manager. The staff is courteous especially the staff at reception who is the assistant manager. More

by billnkathleen Verified Customer Verified Customer

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