Al Cusano
Al Cusano at Bowditch Ford

Al Cusano

Service Advisor

Bowditch Ford

11291 Jefferson Ave
Newport News, VA 23601

4.7
160 Reviews
4.7

160 Reviews

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160 Reviews of Al Cusano

June 13, 2025

Dealership Rating
Employee Rating

Bowditch routinely delivers professional, courteous care. I’ve not had an experience where they didn’t deliver at least what they promised. Staff is clear and workmanship is excellent. Will be continuing to More

by DAVIDMBUCKOD
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tristen Brannon

June 13, 2025

Dealership Rating
Employee Rating

Labor rate increased from $150 to $215. I was quoted $350 to replace a part. Final bill was over $800. More

by LADYECHO
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

June 12, 2025

Dealership Rating
Employee Rating

The service folks are alway pleasant, and I do appreciate they try their best to get your vehicle back in a timely manner. More

by LFJOHN71
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

June 12, 2025

Dealership Rating
Employee Rating

Always greeted by name, always given detailed information, service team has always done an excellent job in advising me about vehicle needs during normal routine maintenance. Always on time. Alwa More

by DCCONNER3
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tristen Brannon

June 08, 2025

Dealership Rating
Employee Rating

Fast, friendly professional service. Always have a good experience with their service. Thanks again Tristen More

by Tonyl
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tristen Brannon, Walter Holmes

June 05, 2025

Dealership Rating
Employee Rating

Had a great experience and was well taken care of by the entire staff the whole time. More

by usncaptamerica04
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lisa Trower

June 05, 2025

Dealership Rating
Employee Rating

My veteran friend Al Cusano has always taken Good care of my vehicles whenever I have a problem. Thank you. More

by Leander.stone
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tristen Brannon, Amanda Price

June 04, 2025

Dealership Rating
Employee Rating

I purchased my truck from Bowditch in 2015 ten years ago and i love it. More

by jgray22
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristen Brannon, Ken Nelson , Joseph Gray

June 04, 2025

Dealership Rating
Employee Rating

This service shop is always always always responsive. They provide reasonable prices and quickly do the work. More

by thomaskramer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristen Brannon

June 04, 2025

Dealership Rating
Employee Rating

My service rep Tristan never called me back. I received an email about a recall for my truck, and when I responded back to make an appointment, the response stated I needed to call to make it. More

by MICHAELBLOWERS101
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Tristen Brannon

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