Al Duncan
Al Duncan at Berger Chevrolet, Inc
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Al Duncan | Page 3

Service Advisor

Berger Chevrolet, Inc

2525 28th St SE
Grand Rapids, MI 49512

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78 Reviews

Dealership Experience

9 yrs, 3 mos

Industry Experience

27 yrs, 1 mo

not yet
rated

78 Reviews

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78 Reviews of Al Duncan

October 04, 2018

Dealership Rating
Employee Rating

Excellent customer service I'm impressed by the wonderful and courteous service I receive. Always excellent customer service with friendly staff that really care and makes sure More

by Betty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jason in collision

October 02, 2018

Dealership Rating
Employee Rating

Quick in diagnostic Technician was very informative about what he was doing and in the questions he asked to help diagnose problem with alignment. Shuttle service was als More

by BRETTENGLISH1114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

October 02, 2018

Dealership Rating
Employee Rating

Heater coil Thanks to Al Duncan every time I come in he always get my car in service and out of service in an nicely time I really appreciate him and his team. More

by VONIESHAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

September 28, 2018

Dealership Rating
Employee Rating

Oil change Gracias porque siempre están dispuestos a ayudarnos su servicio excelente no tengo ningún problema siempre que voy el servicio excepcional y las perdo More

by GLADISCC73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Eugenio Sellaro

September 28, 2018

Dealership Rating
Employee Rating

Repaired but slightly disappointed 2019 Corvette unfortunately it needed warranty work. Car was very clean when dropping of very dirty picking up. Grease on front fender, and very dirt More

by SUPERPLUMBER67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Eugenio Sellaro

September 22, 2018

Dealership Rating
Employee Rating

ABS light on Registered on line. Car in next day. They were back to us with the DX. Fixed and back to us. Service Tec very friendly and helpful. More

by MRSHADDING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mark Bivins

September 21, 2018

Dealership Rating
Employee Rating

Engine light on almost 2 years I have been bringing my vehicle to berger for almost two years with the same engine code P2097 and every time a new part and more money spent. I’m tir More

by MIGUEL.LEAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Joe Christopher

Sep 26, 2018

Berger Chevrolet, Inc responded

Hello, MIGUEL.LEAL. We are sorry to hear of your frustrations! We do our best to ensure each of our service customers returns to the road quickly and safely. If you would like to discuss this with our Service Manager, Steve, please give him a call at 616-575-9640. Thank you!

September 19, 2018

Dealership Rating
Employee Rating

Very respectful people My car has been running very well when I give an description Of what’s wrong they fix the problem with out any questions thanks guys More

by VONIESHAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

September 17, 2018

Dealership Rating
Employee Rating

Disappointed Service rep told me I had to argue warranty with agent to cover claim. That’s not my job. My job is to purchase the warranty and pay for it More

by BRENTBARR11
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Sep 21, 2018

Berger Chevrolet, Inc responded

Hi BRENTBARR11. We are disappointed to hear this! If you have have any questions regarding your warranty, please call 616-949-5200, and we will be happy to help. Have a great day!

September 07, 2018

Dealership Rating
Employee Rating

Service Experience I received friendly service, they were quick and I got my car back with everything done. I will continue to bring my car here as long as I have it. More

by LOUISEMONSKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Alex, rental cars (loaners)

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