Al Hoverman | Page 52

Repeat problem, repeat frustration My vehicle is not new, I get it: however I requested a/c service during a prior visit and had to subsequently return to have it serviced again. My ori My vehicle is not new, I get it: however I requested a/c service during a prior visit and had to subsequently return to have it serviced again. My original issue was the a/c system not cooling and I had the system recharged. The vehicle a/c system was not even used for a while after that service, but, lo and behold, when needed during a brief area heatwave, it was not cooling the vehicle. I revisited the service dept and was told the system was leaking. I was obviously frustrated by the hot vehicle but also the wasted time. This was certainly not my first bad experience at Hawthorne, where I bought the vehicle, and I have honestly avoided the dealership for my next 2 purchases as a result. It seems that the site is often overwhelmed, and that their work is not very thorough. I won't say that the problem is indifference because I do not think that the service team are bad employees, but I should be more confident servicing at the dealership where my vehicle was purchased than the local garage. I wanted to speak with the service manager regarding my concerns but was told he was tied up and too busy. Translation: more unhappy customers needed his or her attention. I have been in business management and customer service for over 30 years and would never expect to hear that from a reputable business. Hawthorne Chevy is not donating its services to its customers free of charge. I did appreciate the follow up work being completed the same day, which was important to me. Ultimately, I received a "discount" for the freon used during the initial service and I guess Hawthorne thought that was acceptable. Wrong, very wrong... More

by TSYYSY Verified Customer Verified Customer

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almost home Always had great service and was treated respectfully. Waiting room is clean and chairs are comfortable coffee machine offers nice selection and the f Always had great service and was treated respectfully. Waiting room is clean and chairs are comfortable coffee machine offers nice selection and the free Wi-Fi strong signal More

by gjgfan Verified Customer Verified Customer

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Easy going friendly atmosphere Very happy and pleased with my first service appointment. The staff was friendly and my vehicle was serviced quick. Look forward to bringing my vehicl Very happy and pleased with my first service appointment. The staff was friendly and my vehicle was serviced quick. Look forward to bringing my vehicle back for service in the future. More

by tunnelcop1 Verified Customer Verified Customer

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Great Service Service dept is excellent. Always quick sve. Came in for oil change & discovered huge bubble in one of my tires. Was back on the road in less than 2 h Service dept is excellent. Always quick sve. Came in for oil change & discovered huge bubble in one of my tires. Was back on the road in less than 2 hrs.keep up the good work More

by BALIBERTO Verified Customer Verified Customer

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very quick service We had four brand new tires put on two weeks ago, and were able to come back for the wheel alignment so we could sort of split the cost.. that way it We had four brand new tires put on two weeks ago, and were able to come back for the wheel alignment so we could sort of split the cost.. that way it didn't hurt that much.. The only problem was, that we got a rebate the last time we bought four new tires, this time we couldn't? any reason? More

by MARCYCRISCIONE Verified Customer Verified Customer

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Oil change took 2 hours I went to get my oil changed in my car on a Saturday and waited in the waiting area for it to be completed. It took almost 2 hours to change my oil! I went to get my oil changed in my car on a Saturday and waited in the waiting area for it to be completed. It took almost 2 hours to change my oil! They did a great job and were so nice, but 2 hours is WAYYYY too long to be sitting and waiting for an oil change when I can go to Jiffy Lube and be out of there in 20 minutes. I realize it was a Saturday, but there were other people in and out in a much shorter time than me and all I had was a basic oil change. More

by stammerkatie Verified Customer Verified Customer

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Excellent Service There is no doubt that time is money in this world. Hawthorne Chevrolet is on the money with the service department! Keep up the good work! Thank you! There is no doubt that time is money in this world. Hawthorne Chevrolet is on the money with the service department! Keep up the good work! Thank you! More

by Ron Salzano Verified Customer Verified Customer

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Top Notch All The Way Thanks Hawthorne Chevy for taking good care of my Camaro. You’re the best! 😇I will come back someday when I need a new one thanks! Thanks Hawthorne Chevy for taking good care of my Camaro. You’re the best! 😇I will come back someday when I need a new one thanks! More

by eyedoctor Verified Customer Verified Customer

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Great Service I came in on Saturday morning for an oil change without a reservation and was checked in right away. They got me in and out much quicker then I was ex I came in on Saturday morning for an oil change without a reservation and was checked in right away. They got me in and out much quicker then I was expecting. Always great service. More

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Apple Play Apple play stopped working in my Equinox. It was resolved very quickly. Staff was so great from check in to getting back in my car. Apple play stopped working in my Equinox. It was resolved very quickly. Staff was so great from check in to getting back in my car. More

by WSPAUL Verified Customer Verified Customer

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