Al Hoverman | Page 51

Service Very professional staff .Excellent service and the multi point vehicle inspection report is accurate .The check the minimal detail from onstar to vi Very professional staff .Excellent service and the multi point vehicle inspection report is accurate .The check the minimal detail from onstar to visible functional inspection More

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Found the sqeek The service team at Hawthorne Chevrolet was able to locate a pesky sqeek thats been driving me crazy. Part on order. Look forward to getting it done The service team at Hawthorne Chevrolet was able to locate a pesky sqeek thats been driving me crazy. Part on order. Look forward to getting it done soon. More

by BCDAVISON Verified Customer Verified Customer

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Oil change I was told when I bought the Trax I would get 2 free oil changes for first 2 years. What I didn’t know is they wrote only one year on the contract. I was told when I bought the Trax I would get 2 free oil changes for first 2 years. What I didn’t know is they wrote only one year on the contract. Lesson learned to read everything before signing More

by MAUREEN C Verified Customer Verified Customer

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Fast experience! I had squeaky brakes on a 2018 Traverse with very low mileage. They were able to take the car on a Wednesday and have it finished by Thursday! A gre I had squeaky brakes on a 2018 Traverse with very low mileage. They were able to take the car on a Wednesday and have it finished by Thursday! A great experience and I no longer have squeaky brakes!! More

by JohnABertollo22 Verified Customer Verified Customer

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My Auto Service Hawthorne always makes time for any service required for me especially with short notice. They repair or do normal maintenance in reasonable time for Hawthorne always makes time for any service required for me especially with short notice. They repair or do normal maintenance in reasonable time for me. I have dealt with Hawthorne for over 25 years so that has to tell something right there! More

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Excellent It was a great experience. I was three first for my tahoe and then for my Silverado Fast but comfortable in lounge . Al was accommodating and profe It was a great experience. I was three first for my tahoe and then for my Silverado Fast but comfortable in lounge . Al was accommodating and professional . It was an overall great experience. More

by Ns3746 Verified Customer Verified Customer

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Service The service is very professional and completed in a reasonable time without an appointment for oil changes and maintenance. I would like discount cou The service is very professional and completed in a reasonable time without an appointment for oil changes and maintenance. I would like discount coupons occasionally. More

by John LaGuardia Verified Customer Verified Customer

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My Chevrolet Trax was recalled for front end problems and I I would not recommend the Chevrolet dealership to anyone the car that was given to you to use while my car was being serviced for a recall was a mess I would not recommend the Chevrolet dealership to anyone the car that was given to you to use while my car was being serviced for a recall was a mess and dangerous to drive More

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Poor Diagnosis / Hungry Service Representation Two times in a row the service Rep chose to do the more expensive job 1st, then, finding the source of the problem or, so called additional problem i Two times in a row the service Rep chose to do the more expensive job 1st, then, finding the source of the problem or, so called additional problem is something else, indicating that the 1st expensive job was mandatory but, did not take photos or save the so called faulty part. Very questionable servicing but, not uncommon with dealerships. I had poor servicing with an affiliated (same owner) dealership at GM in Mahwah whereby, the mechanic stole / exchanged the underpart of the dashboard that had an additional charging unit and replaced it with another. More

by 55 + year driver Verified Customer Verified Customer

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Awesome service department I must say from the moment I drove in the service was awesome. The guys greeting me at the podium were super friendly and made sure I was taken care o I must say from the moment I drove in the service was awesome. The guys greeting me at the podium were super friendly and made sure I was taken care of immediately. Al H. is the best. He was very friendly from the get go and made me feel very comfortable leaving my truck with him. He took care of the problem I had so quickly. I was amazed how quickly he called me to let me know he was done. If that wasn’t enough, he called me again after following up and finding out about my warranty. Awesome! I’m sure I will be buying my next vehicle at Hawthorne again. Looking forward to it. Thank you!! More

by TonyP Verified Customer Verified Customer

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