Al Piacitelli | Page 6

Al works for the buyer,Phenominal salesman who is well versed in the product he sells.I will be back for sure.The dealership was super clean and the entire staff experienced and curtious. versed in the product he sells.I will be back for sure.The dealership was super clean and the entire staff experienced and curtious. More

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I started looking for a CTS about 5 months ago. I initially dealt with Jim via the internet. I was not ready to buy 5 months ago as I take my time to find the right car. Jim was very responsive and n initially dealt with Jim via the internet. I was not ready to buy 5 months ago as I take my time to find the right car. Jim was very responsive and no pressure at all. I contineud to look and found a couple on cars.com that I felt was worth driving from Southern RI to look at. I had previously looked at one from Herb Chambers in Warwick which I came close to buying but they had a new GM - Leo or Neleo? that had told me the price I was quoted form their internet sales team was not going to stand up and that I had to pay $2,000 more than she offered it to me for - would never have even wasted my time going. Despite my prior experience with Herb Chambers, I found a car I wanted to look at and gave them another try. Well, same GM same story. What a waste of time......made me feel like I was beneath him (was it because I was in shorts, t-shirt, and flip flops?). I then went to Cadillac Village if Norwood a couple days later. I was approached by Al P who was just as nice as could be - not your typical in your face car sales person. I asked if I could look at the car and he pulled it up and said take it for the day if you want to try it out. I thought to myself that this cannot be real - no pressure, no sales pitch...just a "take it and try it out"! I only drove it a mile or so as I currently own a CTS. It was great. I asked Al if we could look at pricing etc. We went inside, he offered me a beverage and came back with a price on my trade in and the car within 5 minutes. It was a bit more than I wanted to pay so i decided to keep looking and set this car as the "bar" for any car I wanted to buy. No pressure at all from Al. He thanked me for coming in and said he would let me know if anything comes in at my price range. I found another car on cars.com in New Jersey. I felt so good about AL's honesty that I called him to ask about the car at this other dealer. He took the time to call me back, pull it up on cars.com, and to advise me to buy it - it was exactly what I told him I wanted and at the price I wanted (only issue was the color and the 200 mile drive to get there). I debated for a few days and called Al back to buy the one I drove the week prior. I went back to the dealer that night and the price was agreed to prior to my even arriving. It was a very good price although a bit more than I planned on spending (don't we all wish it was less,it was worth it! I then expected the usual 4 hour process of buying and financing 1/2 the car. Nope, not at Cadillac Village. From the minute I arrived to the minute I left was barely over an hour! Jessica in finance was very personable and no pressure. They got my car registered, financed, and out the door I went the next day. I had the chance to meet Jim when I came back to pick up the car and he actually remembered me from 5 months earlier - actually reminded me of what car I e-mailed him about. The GM at Herb Chambers never even remembered he talekd to me 5 months earlier. I cannot say enough great things about Al, and the Cadillac Village of Norwood. If looking to buy a new or used car go to the Cadillac Village in Norwood. Ask for Al P. I bet if you tell them Doug from Rhode Island who bought the '08 Grey CTS in May recommended you he will remember me. Oh right, I was so happy with the service I failed to state that my wife loves the car. '08 CTS with power everything and dual sunroof - great car! More

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I feel very fortunate to have worked with Al Piacitelli over the past few days. I have never had a car-buying process be so... well, efficient yet enjoyable. He's immensely knowledgable about the Cadillac over the past few days. I have never had a car-buying process be so... well, efficient yet enjoyable. He's immensely knowledgable about the Cadillac products. He's a great listener and delivers a product at a price that works for you. Upon delivery, he actually grabbed a rag and did some touch-up cleaning! He's also one of the most pleasant and personable individuals you could ever meet, so I never felt any pressure that you often feel at dealerships. What more could you ask for? A+++ for customer service! I would highly recommend Cadillac Village and Al Piacitelli. I love my CTS! More

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I just bought my second car from Cadillac Village. My salesman Al Piacitelli know exactly what car I was looking for and when he found it he called me right away. After he found it he personly made sure salesman Al Piacitelli know exactly what car I was looking for and when he found it he called me right away. After he found it he personly made sure it was flawlessly preped. When i got to the dealership I was warmly greated and started my finance paper work with Jessics Crossman who did it swiftly and with all my best intrests in mind. GSM Alan Colarusso over seen my deal and thanked me for my bussness himself. I have also sent my mother and aunt to them when they needed new cars. They both thanked me for refering them to that dealership and told me how great they were. I have and will send anyone looking to get a new car to Cadillac Village. I just want to thank everyone there for making my experience one that was enjoyable! More

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2007 Honda Accord Low Miles!!! Purchasing a vehicle has 2007 Honda Accord Low Miles!!! Purchasing a vehicle has never been so easy or this pleasant for me, from the very beginning when I arrived at the dea 2007 Honda Accord Low Miles!!! Purchasing a vehicle has never been so easy or this pleasant for me, from the very beginning when I arrived at the dealership is was in a good mood and after meeting Al P. things just continued to get better. I arrived and immediately saw the Honda I’ve looked at online 1000 times that week, so I check start to check it out. I hadn’t called before I came to visit but luckily for me AL P. was the first to come out and greet me and my girlfriend. He was very personable and friendly, we then took a test drive. When got back and got inside to get things in motion I never felt as I was being talk down to because I was young and al was upfront and honest about everything which made it a breeze to get the deal done. He and Sherine from finance (who is also fantastic to work with) made a great team. The overall experience a Cadillac Village was amazing and it put to those car dealer perceptions, and negative notions. I WOULD DEFINALY DO BUSINESS WITH THEM AGAIN AND RECONMEND THEM EVERYONE I KNOW!!! More

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I can t remember a time in my adult life that I every enjoyed…never mind liked the car salesperson that I worked with. Now AL is another story! After almost 30 years of Driving, I bought my first America enjoyed…never mind liked the car salesperson that I worked with. Now AL is another story! After almost 30 years of Driving, I bought my first American Made car (Cadillac EXT) from him 3 years ago and came right back for another one( 2011 Escalade). He is personable, professional and really does what it takes to create a relationship with his customers. AT NO TIME did I feel like I was getting the “sales” speech…. And you know what I am talking about! He went out of his way to keep me informed and never made excuses, he found the perfect Escalade for me in another state and had his team deliver it to Norwood…. He is all about the Brand and the service that you would expect from a luxury Auto dealer. Al is a genuinely nice guy…. Stop in to visit him and you’ll understand what I am talking about! Thanks AL ! I hope they know how lucky they are to have you More

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Al Piacitelli was very friendly, professional,courteous and attentive. I went to the Cadillac dealership after having a very bad experience with another dealer and from the moment I entered Norwood Cadilla and attentive. I went to the Cadillac dealership after having a very bad experience with another dealer and from the moment I entered Norwood Cadillac I was treated with respect and dignity by Al. He patiently listented to what I was looking for in a leased car, the Escalade, and took me on a test drive, took my information and met the price that I wanted. When I went to pick-up the car he thoroughly explained the features and how to use them and was able to answer all my questions. Al made the whole experience pleasurable. During any encounter I felt that I had his undivided attention. I am a completely satisfied customer and look forward to receiving excellent service during the term of my lease. More

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Thanks again Al Piacitelli. Since buying my first Cadillac 2 years ago. I have been a repeat customer within these past two years buying afew more vehicles from Al. Just recent the new 2012 Escalade Cadillac 2 years ago. I have been a repeat customer within these past two years buying afew more vehicles from Al. Just recent the new 2012 Escalade. No matter what I needed help with; Al was able to assit and help me. I have never had a day when I went to see Al about something that he wasn't available to answer my questions and help me with a jolly smile. Al knows his stuff on these vehicles and when he is not sure he doesn't blow smoke up your... you know what; he will find out the answer. Since becoming his customer he to has been a loyal man even after the sale has been made and is true to his word. He is a great asset to Cadillac Norwood. Al is by far one of the best sales guys I have ever delt with and he is the reason I will and have in the past two years continue to buy Cadillac's right here at Cadillac Norwood. More

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Al was professional in every sense of the word. he was Al was professional in every sense of the word. he was very patient and explained everything in easy to understand terms. Most importantly- NO HIGH P Al was professional in every sense of the word. he was very patient and explained everything in easy to understand terms. Most importantly- NO HIGH PRESSURE! A pleasure to do business here and a most enjoyable experience. More

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I went to Cadillac Village Of Norwood,looking to buy a I went to Cadillac Village Of Norwood,looking to buy a good used SRX and hoping to get a good price for my trade.At first I was a little nervous, I went to Cadillac Village Of Norwood,looking to buy a good used SRX and hoping to get a good price for my trade.At first I was a little nervous,until I met Al Piacitelli.Al was very polite,respectful,patient and he had a great sense of humor that helped to put me at ease.My experience at Cadillac Village of Norwood with Al Piacitelli and all the other employees there was excellent.I highly recommend Cadillac Village of Norwood,and ask for Al Piacitelli he's the best. Sincerely, Elizabeth Crowe More

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