Al Piacitelli | Page 5

Excellent service attention by both Stephen Sousa and Al Pia I have been a customer there for more than 4 years now, during my recent purchased got the satisfaction of having Stephen Sousa there he remembered me I have been a customer there for more than 4 years now, during my recent purchased got the satisfaction of having Stephen Sousa there he remembered me from previous purchased was treated with great courtesy and amazing attention support, excellent service . I felt very enthused by the amicable experience as well from the salesmen Al Piacitelli, but do want to express my most sincere gratitude to Stephen as he personally was involved at all times when I was there also took care of extra things that needed to be do to the car without any inconvenience, Thank you all, I do need to mention Paul as well from the service department, very professional team, do suggest the dealer strongly. Regards, Marco A. Burgos More

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Thank You Al & Team! The whole experience made shopping for a car the easiest I have had yet! There was no hassle with having a trade in vehicle, and everything was signed The whole experience made shopping for a car the easiest I have had yet! There was no hassle with having a trade in vehicle, and everything was signed and done the same day. I highly recommend this team here! Al was very honest, understanding and professional! Thank you to all here. More

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I got what I was looking for. I enjoyed this transaction. As soon as my wife and I got out of our car Ed was opening the front door and welcoming us in. We worked both with Ed an I enjoyed this transaction. As soon as my wife and I got out of our car Ed was opening the front door and welcoming us in. We worked both with Ed and Al, and both of them went out their way to make us comfortable. Ed has offered to help me if I need any help in familiarizing myself with my car. More

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Easy ! I called Cadillac of Norwood told them I wanted to trade my lease in and get the same Car again. They got back to me in a few hours and we chatted to I called Cadillac of Norwood told them I wanted to trade my lease in and get the same Car again. They got back to me in a few hours and we chatted to work out details , and they had another vechile to offer that was a step up from mine so I went with that one. The salesman handled all the paperwork in advance for me I was in and out w my new car including a test drive in an hour !! So pleased More

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Bait and switch Typical car buying experience!. Buyer beware. My wife and I purchased a 2017 XTS from Cadillac of Norwood and we're not impressed with the negotiation Typical car buying experience!. Buyer beware. My wife and I purchased a 2017 XTS from Cadillac of Norwood and we're not impressed with the negotiations. We agreed on the term and monthly payment with the Salesman. The fun began when we went in front of George in the Finance Dept. and he tried to raise our monthly payment by $20 per month!. I immediately responded that I was not going to play his game! . He looked very surprised and said " what game"! . I have purchased many cars in my life and I love when the " bait and switch" is tried on me. I told him that I wanted my down payment back and I would take my business elsewhere if he didn't come in with the agreed upon price I had from my Salesman. He then had to go see the GM and blamed the sales department for the mistake. Thankfully I did receive the agreed upon price and I don't have to bring my caddy for service at Norwood as I live in RI. Sad knowing people give into this tactic! More

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Great Experience! I recently purchased a pre owned vehicle from this dealership. My experience couldn't have gone anymore smooth and pleasant. I dealt with Al and the s I recently purchased a pre owned vehicle from this dealership. My experience couldn't have gone anymore smooth and pleasant. I dealt with Al and the sales/finance manager Jeff. Both of these guys were up front and were straight shooters. In the car buying world it's still hard to find a dealership that you can feel good about your overall experience. Well this is one of the few. More

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Easy and Painless I purchased a used Cadillac from Al and it was a great experience. I would and will recommend friends and family to do business with Cadillac of Norwo I purchased a used Cadillac from Al and it was a great experience. I would and will recommend friends and family to do business with Cadillac of Norwood anytime. Right from the start the cards were laid out and everything went smoothly and quickly. More

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I will come back to Cadillac of Norwood. UPDATED REVIEW I am happy to provide an updated review of Cadillac of Norwood and change my overall rating to 5 stars. After I had decided to give u UPDATED REVIEW I am happy to provide an updated review of Cadillac of Norwood and change my overall rating to 5 stars. After I had decided to give up on this car, out of the blue on July 22, I received a call from Michael A, one of the owners of the business. We discussed the issues that I had previously, and he explained that measures were being to taken to address them. After what I felt was a sincere apology, he said he wanted to make things right. I was still skeptical, but I did feel that after my original review and based on our conversation, I owed him the opportunity. I'm glad that I did. Mike told me that they still had the car, and without hesitation agreed to have one of his salesmen drive the car to me. I was grateful, because, depending on traffic, it's about a 45 min-1 hour drive. On Saturday, July 26 at 9am, Al Piacitelli showed up at my house with the car. As soon as I met him, I knew we were making progress. Al is all class, and a genuine nice guy. He is also extremely knowledgeable about everything Cadillac. I took the car on the road and as we drove he told me all about the car and it's features. We made a pit stop and I did an inspection of the car, where he showed me even more features. The CTS was as advertised, and very clean. At the end of the ride, Al told me the price that Mike was offering, which was generous. Mike had the weekend off, which gave me time to think about things, and I told Al that I'd give Mike a call on Monday to finalized the details. By 10:30am on Saturday, everything that had happened in the past was forgotten. Mike knew what he was doing when he sent the car and Al to my house. He made it right. Even if the deal didn't happen, I now knew that Cadillac of Norwood was a business I would consider working with in the future. On Wednesday the 30th, I went down to Cadillac of Norwood to finalize the deal. I met with Al and Mike, and got a tour of the facility, which is beautiful and very clean. Al introduced me to folks in the Service Department, and explained how things would work if I ever needed repairs. I then met with Sarah in the finance department, and she was nothing short of great. Sarah was very friendly and helpful. She patiently answered all my questions and made me feel at ease. Spending money is not something that anyone actually enjoys, but she actually made the experience enjoyable. She helped me get the paperwork completed while Al worked with my insurance company and got the registration/plates (on-site). Everything went smoothly and was actually a little on the fun side, believe it or not. Once the car got its on-site inspection, Al walked through all the features in detail...the dashboard monitoring, the phone, On Star, navigation, radio, temp controls, everything. After that, I officially took ownership of the car, and was on my way. I'm thankful that Mike, as the owner, took the time to reach out to me. It shows that the dealership as a whole really does care about their customers and retaining them. I'm going to chalk up the original experience to a combination of misfortunate events. Based on the actions of Mike, Al, and Sarah, I would not hesitate to come back to Cadillac of Norwood to purchase another vehicle. I'd definitely recommend Cadillac of Norwood to anyone who is looking for a new or used car, and no question about it, see Al Piacitelli. He's been there a long time, knows what he's talking about, and seems to really enjoy what he does. The only issue I have now is that after driving my "new" car for the past few days, and loving it, I know I will be replacing the 1998 Tahoe a lot sooner than I expected. And when I am ready to pull the trigger, I'll call Cadillac of Norwood and Al first. PREVIOUS REVIEW A little about me...I buy a car and I run into the ground. So I don't buy cars often. Right now I'm running a 1998 Tahoe w/ 132k miles in as mint condition as you can expect for a 16 year old truck. So buying a new ride is a big deal to me. My experience w/ CoN (not the best acronym) is not a good one. And while I've not suffered a loss, I'm annoyed by the overall experience. I was shopping for a 2013 CTS coupe w/ low miles. I fell in love with this car after driving it at RC Olsen Cadillac in Woburn, but they didn't have what I wanted in stock. I found one on a website (maybe Cars.com) and sent a message to Cadillac of Norwood asking them to contact me about the vehicle. They received my message on Saturday night after 9pm, when they were closed. STRIKE 1: No one contacted me until Monday. In my opinion, in the age of the internet, if your business subscribes to an internet business model, then it needs to be 100% committed. If a customer contacts you on Saturday about a car, you contact them on Sunday. Why? I was interested on Saturday night. I will likely be interested on Sunday. I may not be interested on Monday. On Monday, I spoke to Nicole D., the Internet Manger. Ok, now we're getting somewhere. She tells me the car is available and if I come in on that day, June 30, I'd be able to get a great deal because it's the end of the month. I told her unfortunately, she's 45 min - 1 hour away (maybe worse with traffic) and it wasn't going to happen. STRIKE 2: This made me very uneasy. The message I got was this: If I came in on June 30, I was going to get a deal. If I came in July 1, I would not. Clearly July 1 is not the end of the month, and she's just made it clear there is no incentive to make the sale. But remember, I love the car. So I agree to come in on my next available day off, which is Friday, July 4. Holiday for me, and big car sales day for CoN. Nicole explains she will not be there on Friday, but she would make an appointment for me with a sales representative. She tells me Alan is available and has booked me at 11am with him (though I said I'd be there closer to 10). She assures me that he will be available and dedicated to me at this time. I hang up thinking this is alright. Cool. Thursday, July 3: I get an email reminding me that I have an appointment on Friday. Again, cool. I'll be there. I told Nicole I'd be there at ten, my appointment isn't til 11. OK, I can deal with that. No big deal. Tomorrow I'm buying my Cadillac! Family, friends, and co-workers are excited for me. But most importantly, I'm excited. Friday, July 4, 10am: I show up at CoN at 10 am!! I'm ready....but the gate is locked. OK. My appointment is at 11, so maybe for the holiday they are opening late. That must be why Nicole made the appointment for 11. I called and left three messages on phones. 1. the number on the gate, 2. the number on the door or sticker (can't remember) and 3. on the number Nicole had called me from. I told them I was here, and ready. No big deal, have Alan call when he gets in. Every other dealer on the automile is open and having sales. I'll go see what they have going on. Friday, July 4, 11am: I come back, ready to drive my car! NOT OPEN. What? I walk the lot. My car isn't even here. xxx???? I start to think I'm living in the twilight zone. Did I even have an appointment? Yes, I find the email confirming I am sane. Also there is one empty slot in the front row of used cars. I can't help but think this is where my car was parked on Thursday night before a sales person took it home for the holiday. I confirmed the car is still for sale on the website...getting a little heated now. STRIKE 3: Do not make appointments with a client or potential client when you are closed. STRIKE 4: If you know someone wants to buy a car, and it has low miles, do not let your sales team take it for a weekend and rack up miles. I go home frustrated as xxxx because I wasted my holiday. So I waited for someone to return my calls. It has now been a week and 3 days. No one has returned my calls via phone. STRIKE 5: If you mess up, and your client or potential client calls and leaves a message, call them back! Do not respond via email. I received an email from Nicole one week after the original appointment was scheduled. She apologized for "wasting my time," and asked if I was still interested in the car. After a couple back and forth emails, I asked to have a manager or owner call me to discuss the situation. On Saturday, she told me she was working with the owner AND manager, and that one of them would contact me on Sunday. Well, it's almost Tuesday. No one has contacted me. STRIKE 6: If you tell your client or potential client that you will call them, or will have a manager or the owner call them, you better make it happen. Needless to say, I'm still looking for my car. The Tahoe is still running like a rocket ship, and I wish CoN luck. More

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Great Experience! Al was professional, prompt, through, just an all around great guy and amazing car salesman! It was a total pleasure to work with him from the orde Al was professional, prompt, through, just an all around great guy and amazing car salesman! It was a total pleasure to work with him from the ordering my car, to the day we picked it up 5 months later! The owner was great too--easy to talk to, down to earth, nice guy! The finance guy was a pleasure to deal with as well! I highly recommend this dealership and all! More

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There's no words can describe how wonder Al is and the quality of his work is exceed expectations. If it's not him, we would not have a new car parked on our driveway; because of him, we bought a Cadi the quality of his work is exceed expectations. If it's not him, we would not have a new car parked on our driveway; because of him, we bought a Cadillac again. Cadillac Village is truly lucky to have him as an employee. Al's number one focus is on his customers, that makes him different from other sales people. He deserves more than 5 starts! I would recommend Al to anyone who's interested in buying a Cadillac. You're the best, Al ! More

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