Al Piacitelli | Page 5

Had an appointment at 10 A. M.. My salesman was Al,and he was great !! When it came down to the valuation of my trade in ,not great. I was a bit put out about the valuation becau M.. My salesman was Al,and he was great !! When it came down to the valuation of my trade in ,not great. I was a bit put out about the valuation because the person ?? who did the value on my car,didn't even go out to look at it.How is it possible to valuate a car for trade without inspecting it ?? Does that mean that every car,same yr. and same make and model all have the same valuation ??? I don't think so. Very disappointed as I did want to buy a car today !! More

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Wonderful Experience! Been dealing with Al P for years. Always great and honest service. He’s one of the best! Will definitely keep coming back for more. Been dealing with Al P for years. Always great and honest service. He’s one of the best! Will definitely keep coming back for more. More

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Makes it easy to buy a car Wouldn't buy car from any other dealership. They take the time to answer all questions. Make it a painless experience. I will always buy my cars there Wouldn't buy car from any other dealership. They take the time to answer all questions. Make it a painless experience. I will always buy my cars there. More

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Easy and fun to work with, as always Been shopping at Cadillac of norwood for 40+ years and wouldn’t go anywhere else! Thanks for another quick, easy and fun sale. Loving my new car alrea Been shopping at Cadillac of norwood for 40+ years and wouldn’t go anywhere else! Thanks for another quick, easy and fun sale. Loving my new car already. More

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New Lease This is my 4th Cadillac and they treat me better each time. Service is excellent. Would recommend them highly!!! Service Dept. is excellent as well. This is my 4th Cadillac and they treat me better each time. Service is excellent. Would recommend them highly!!! Service Dept. is excellent as well. Always return car fixed and clean. Very happy with the treatment on sales and service. Loaner program excellent as well. More

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Excellent service attention by both Stephen Sousa and Al Pia I have been a customer there for more than 4 years now, during my recent purchased got the satisfaction of having Stephen Sousa there he remembered me I have been a customer there for more than 4 years now, during my recent purchased got the satisfaction of having Stephen Sousa there he remembered me from previous purchased was treated with great courtesy and amazing attention support, excellent service . I felt very enthused by the amicable experience as well from the salesmen Al Piacitelli, but do want to express my most sincere gratitude to Stephen as he personally was involved at all times when I was there also took care of extra things that needed to be do to the car without any inconvenience, Thank you all, I do need to mention Paul as well from the service department, very professional team, do suggest the dealer strongly. Regards, Marco A. Burgos More

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Thank You Al & Team! The whole experience made shopping for a car the easiest I have had yet! There was no hassle with having a trade in vehicle, and everything was signed The whole experience made shopping for a car the easiest I have had yet! There was no hassle with having a trade in vehicle, and everything was signed and done the same day. I highly recommend this team here! Al was very honest, understanding and professional! Thank you to all here. More

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I got what I was looking for. I enjoyed this transaction. As soon as my wife and I got out of our car Ed was opening the front door and welcoming us in. We worked both with Ed an I enjoyed this transaction. As soon as my wife and I got out of our car Ed was opening the front door and welcoming us in. We worked both with Ed and Al, and both of them went out their way to make us comfortable. Ed has offered to help me if I need any help in familiarizing myself with my car. More

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Easy ! I called Cadillac of Norwood told them I wanted to trade my lease in and get the same Car again. They got back to me in a few hours and we chatted to I called Cadillac of Norwood told them I wanted to trade my lease in and get the same Car again. They got back to me in a few hours and we chatted to work out details , and they had another vechile to offer that was a step up from mine so I went with that one. The salesman handled all the paperwork in advance for me I was in and out w my new car including a test drive in an hour !! So pleased More

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Bait and switch Typical car buying experience!. Buyer beware. My wife and I purchased a 2017 XTS from Cadillac of Norwood and we're not impressed with the negotiation Typical car buying experience!. Buyer beware. My wife and I purchased a 2017 XTS from Cadillac of Norwood and we're not impressed with the negotiations. We agreed on the term and monthly payment with the Salesman. The fun began when we went in front of George in the Finance Dept. and he tried to raise our monthly payment by $20 per month!. I immediately responded that I was not going to play his game! . He looked very surprised and said " what game"! . I have purchased many cars in my life and I love when the " bait and switch" is tried on me. I told him that I wanted my down payment back and I would take my business elsewhere if he didn't come in with the agreed upon price I had from my Salesman. He then had to go see the GM and blamed the sales department for the mistake. Thankfully I did receive the agreed upon price and I don't have to bring my caddy for service at Norwood as I live in RI. Sad knowing people give into this tactic! More

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