Al Ramos | Page 5

Professional, Kind, Not Pushy EXCELLENT!! I recently purchased a ES here. I primarily worked with Karan Singh, HE IS YOUR GUY. Overall, a great experience from the day I came in no EXCELLENT!! I recently purchased a ES here. I primarily worked with Karan Singh, HE IS YOUR GUY. Overall, a great experience from the day I came in not knowing what type of vehicle I wanted/buying new or used. Karan was very patient (we probably have gone on 6+ test drives in different vehicles over the past 2 weeks), responsive, kind, and informative. He even came off his vacation day in order to meet the work schedule of my family members. He was also straight forward and I felt no pressure throughout the process. I also worked with the finance manager Peter Q. He was very kind, informative, and most importantly for the Finance & Insurance guy was not pushy at all! I was half expecting him to start trying to sell me all these add-ons. However he explained my options, once I made a decision he moved right on. I also worked briefly with Al another finance manger (however he had to run out but immediately put me with Peter which made me feel like my time was valued). I also worked with Ethan Williamson briefly who kindly took us out on a test drive. I never met Nicole in person, the business development manager, but she was very helpful and fast at responding to my online requests. Overall the main themes from Hoffman Lexus were kind, informative, and low pressure! I would HIGHLY recommend Hoffman Lexus for your next used or new vehicle. Do your homework and come in to make a deal. They are fair and will make things right. Very happy new owner and will be doing business with them again!! More

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Very accommodating and welcoming Matt Louis did a phenomenal job showcasing the Lexus IS I was interested in. I knew every feature of the vehicle before I made my decision thanks to h Matt Louis did a phenomenal job showcasing the Lexus IS I was interested in. I knew every feature of the vehicle before I made my decision thanks to him. They worked with me on price and found the exact model/specs I was looking for. Al Ramos was a bit salesy with the add ons(warranties, simoniz etc) during the closing but overall was very good to work with. I could not be more impressed with the dealership as a whole. Hoffman Lexus has gained a lifelong customer. More

by gavin.grigorian Verified Customer Verified Customer

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Sale services People in volved with my purchased were very helpful, answers my questions clearly and guides me to make decision what addition insurance needed in my People in volved with my purchased were very helpful, answers my questions clearly and guides me to make decision what addition insurance needed in my dituation More

by hoalinh06002 Verified Customer Verified Customer

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Enjoyable Buying Experience! We just purchase a beautiful blue 17 RX 350 the other day. The process was very pleasant all of the Hoffman representative (Dakota, John Webster and A We just purchase a beautiful blue 17 RX 350 the other day. The process was very pleasant all of the Hoffman representative (Dakota, John Webster and Al Ramos) we're excellent! We would definitely buy from them again! Thanks! More

by keith Verified Customer Verified Customer

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Outstanding service, extremely professional, The Sales and support personnel are unbelievable. I am moving to Florida and will continue to buy from Hoffman. I can honestly say it was the first ti The Sales and support personnel are unbelievable. I am moving to Florida and will continue to buy from Hoffman. I can honestly say it was the first time I actually enjoyed the experience from beginning to end. More

by waynehuot Verified Customer Verified Customer

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Great experience from start to finish Everything about my experience was excellent. All of the Hoffman Lexus employees were helpful, friendly, accommodating, informative, and never pushy. Everything about my experience was excellent. All of the Hoffman Lexus employees were helpful, friendly, accommodating, informative, and never pushy. I would highly recommend his dealer to family and friends. I bought my car specifically from Karan Singh and he was an exceptional professional to deal with. I would rate them higher than 5 stars if it was possible. More

by skirose55 Verified Customer Verified Customer

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Great dealership, I will keep coming back! Nick was great... attentive while not pushy/salesy. Just wanted to take care of us and do the right thing. Definitely working the Lexus brand. Nick was great... attentive while not pushy/salesy. Just wanted to take care of us and do the right thing. Definitely working the Lexus brand. More

by SatisfiedClientAgain Verified Customer Verified Customer

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Excellent Customer Service .. delivering excellence The car buying experience at Hoffman Lexus of East Hartford was outstanding, From the selection to delivery the team at Hoffman was very attentive to The car buying experience at Hoffman Lexus of East Hartford was outstanding, From the selection to delivery the team at Hoffman was very attentive took the time to understand what we were looking for in a new vehicle. More

by rctyoi Verified Customer Verified Customer

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A culture of customer focus I will just say, we were not in the market for a new car... The Hoffman team won us over two years ago and we were happy owners of a 2015 RX350 with I will just say, we were not in the market for a new car... The Hoffman team won us over two years ago and we were happy owners of a 2015 RX350 with an extended warranty. After a long search of top branded SUVs and regional dealers we've never looked back on our decision to choose Hoffman. From infomative product overview during the test drive to respectful pricing discussions, it was great. Follow-up with an 'on-boarding' process for the new technology and it turned into an awesome experience. It just kept going - the service department looked after us and facilitated the inconvenience of routine maintenance... we were spoiled! So....why am I writing this if I was so happy with my car - well, we got a note in the mail for present owners and something great happened. THEY DID IT ALL AGAIN! This team is superb - we're giving the 2017 RX450h a go! Looking forward to continued good times. Thanks Hoffman team!!! More

by airking1111 Verified Customer Verified Customer

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Great experience I lived about 2 hours away from Hoffman and wanted to conduct a sale via email and they more than accomodated my needs. They offered a fair trade in a I lived about 2 hours away from Hoffman and wanted to conduct a sale via email and they more than accomodated my needs. They offered a fair trade in and selling price with no lowballing. Would recommend them again! Shout out to my salesman Niel and finance manager Al! More

by jk18gabr Verified Customer Verified Customer

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