Alainea Butler

Downey Hyundai responded

We’re really sorry to hear about your experience and truly apologize for the frustration and inconvenience this has caused you. This is not the level of service we aim to provide. We understand your concerns about the lack of communication, the issues with your vehicle smoking, and the feeling that the original service (oil change) may have led to additional problems. That is certainly not acceptable, and we take these matters very seriously. Please contact us directly at Ecruz@downeyhyundai.com with your name and vehicle details so we can review your service records and address this situation as quickly as possible. We would like the opportunity to inspect your vehicle again and work toward a proper resolution. Thank you for bringing this to our attention. We appreciate your feedback and hope to make this right.

Downey Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

Thank you for choosing our team for your Hyundai Palisade test drive and follow up service visits. We are pleased our coordination and responsiveness made each step, from that first drive to completing your service requests, feel seamless and professional. Please reach out anytime you need assistance with your Palisade. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

Thanks for sharing about your experience with Downey Hyundai. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino if you would like to further discuss your experience.

Downey Hyundai responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

Thank you so much for the great review! We’re happy to hear you had a positive experience and felt the pricing was fair. It’s awesome to know your vehicle is running like brand new after the service—that’s exactly what our team strives for. We truly appreciate your trust in our service department and look forward to helping you again in the future!

Downey Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Downey Hyundai. We look forward to having you as one of our valued customers for many more years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Downey Hyundai! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.