"We want to spend our next vacation at Ray's"
My woman's a traitor.
We stopped in at the Porsche side of Ray Catena's dealership hoping she would continue our Porsche ownership tradition. Michael Marinelli was the consultant recommended to us by Mike Liptak in Ray Catena's Porsche Parts Department, and that's who we came to see. The moment we walked through that door, the Porsche receptionist asked how she could help while offering us a beverage of our choice; impeccable. While Michael was out at that moment, we were greeted by Eugene Tsukanov who promised to take care of us while we waited for Michael. Eugene gave us a crash course on the models we were interested in, showed and started a few of the cars as requested. My wife, though, lusted for the F-Type...off we went to see Alan Burnside by recommendation.
Reception on the Jaguar side was equally immaculate. Janet, the receptionist, offered us beverages, perhaps a test ride in a beautiful English accent; treated as if we were royalty. Then Alan Burnside appeared. This man was like a long lost favorite Uncle; warm, genuine, debonair...an American 007. He showed us a few F-Types, a couple of XKs, talked to us at length about what we were looking for and answered LOTS of questions with unflappable patience. We learned a lot which helped in making a decision much easier. At no point did we feel ANY pressure or insincerity; this was EXACTLY the experience we were looking for — Alan was a gentleman of a forgotten time.
He invited us over to his office, we sat, talked numbers, cars, options, and the like while casually interjecting a few off topic subjects. This man became a member of our family that afternoon. It took two more days of meeting with Alan; we were still undecided about committing to an F-Type and had yet to test drive one not because we weren't offered, but because we weren't ready — again, no pressure from Alan to get us in a test drive. He spent hours with us despite the fact that we could've walked away at any time...no questions. The third day, Alan, patient as always, asked if we'd like to take one out for a test drive...we did, Rio Wisbert was our guide, and the decision was made on the spot.
Alan took us to the storage facility to see a few F-Types my wife was interested in, and she chose one. We went back to his office, Alan educated us on the leasing process since it's been two decades that we've leased, and got the paperwork in order. A day later, the deal was done, the car was prepped, and we were ready to go. Alan delivered the car as if he was the owner of the dealership; tremendous pride was taken in every step of the process. We were so very impressed by Alan; from day one we were treated with not only the kind of respect reserved for heads of state but also as if we were family. He introduced us to his son and General Manger, Jonathan Burnsides, who clearly picked up on the long last art of gentlemanly behavior from his father...class act. This WAS a family run business; about as "mom and pop" as you can get and we yearn for this kind of feeling in any situation involving a purchase. Ray Catena's enterprise is ENORMOUS, and still, the service was as if this was his sole dealer with only a handful of employees. What an experience.
Alan and Jonathon...we cannot thank you both enough for what was THE best experience we've ever had in making a purchase of ANY kind, you made us feel fantastic. You have our business for the rest of our lives — and we mean that. This is how to run a business and treat people...you guys nailed it.
Put the kettle on, we're spending our week at Ray's.
Other Employees Tagged:
, Michael Marinelli, Eugene Tsukanov