Alan Daniels | Page 3

I took my Hyundai Veloster to Mitchell Hyundai at the beginning of November to replace a damaged bumper from when I was stationed in Korea. The parts manager, Brodie, provided a quote, and I agreed to pu beginning of November to replace a damaged bumper from when I was stationed in Korea. The parts manager, Brodie, provided a quote, and I agreed to purchase the bumper and have it installed by their service department. By the end of December, the bumper arrived and I made an appointment with the help of Daishia. I brought my car in for installation. Instead of an update or completion call, I received an unprofessional phone call asking if I wanted to sell my car to an interested buyer. I kindly declined, I’m not interested in selling my car. Towards the end of that same day, I called for an update and was told they had ordered the wrong bumper. No one had contacted me earlier to inform me. When I arrived to pick up my car, I discovered the bumper not properly aligned, not seated properly, and had multiple scratches and scuffs above the painted part of the bumper, clearly caused during their attempted work. I then called in the middle of January asking for any updates if the correct bumper has arrived. I’m forwarded to someone from their parts team named Jeff, and he responds as if I’ve never ordered anything from their team. He hangs up and I call again to verify if they have ordered it. He eventually looks up my information and verifies that is still on the way and would need to be painted. I believe after this interaction this team has no proper training of customer service. At the end of January, the correct bumper finally arrived and I brought my car in again. When I mentioned the prior damage, a staff member responded, “we don’t do body shop and paint here,” with no effort to address the issue. After three days with no updates, I called on the fourth day and was told the new bumper had arrived damaged and could not be installed. At that point, I requested a refund rather than wait months longer. The refund was issued by the cashier, Tammy, who was clearly not happy to help any customer that day. The cashier went to find a manager to help but no one from the parts or service team came out to apologize for the delays. I eventually was issued a refund and when I received my car, there were even more scratches and scuffs than before. I left with my original bumper still broken and additional paint damage. If you care about your vehicle, beware of Mitchell Hyundai for any service. Their service and parts department caused more problems than I came in with, failed to communicate, and showed very poor customer service. This was by far the worst Hyundai dealership experience I’ve had, and I will not be returning or recommending them. More

by HUGEROCKIR Verified Customer Verified Customer

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Great place and great service. Fast and efficient. No long wait time. The staff were friendly and helpful. Fast and efficient. No long wait time. The staff were friendly and helpful. More

by GRANRILEY48 Verified Customer Verified Customer

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The employees taken very good care of those getting their cars serviced at the facility. cars serviced at the facility. More

by STEPHENP3071 Verified Customer Verified Customer

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i have taken my car their several times since we have had it brand new for brakes squealing and they still have not fixed the problem the first 3 times they did nothing this last time they put new pads on bu it brand new for brakes squealing and they still have not fixed the problem the first 3 times they did nothing this last time they put new pads on but it still did not fix the problem More

by TYLERSTEPHENS027 Verified Customer Verified Customer

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Mr. Daniel's delivers friendliness and accurate information. Very professional and is very consinderant and helpful. information. Very professional and is very consinderant and helpful. More

by AMURLF1954 Verified Customer Verified Customer

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Very thorough and comprehensive check up. The video was an added extra touch that was very helpful. The video was an added extra touch that was very helpful. More

by DAVID@DKFLATWOODS.NET Verified Customer Verified Customer

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they are always friendly and informative. this is the second new vehicle purchased Mitchell hyundai. same good service. this is the second new vehicle purchased Mitchell hyundai. same good service. More

by LEOWILSONJR56 Verified Customer Verified Customer

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Was very impressed by our salesman, Mason. The dealership has been also attentive to our needs. The dealership has been also attentive to our needs. More

by GAYLE1945 Verified Customer Verified Customer

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Never been to a nicer dealership. Everyone is extremely friendly. Makes a effort to discuss auto repairs in advance. Everyone is extremely friendly. Makes a effort to discuss auto repairs in advance. More

by AMURLF1954 Verified Customer Verified Customer

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This dealership is great to work with from sales dept to service dept. Highly recommend this dealership service dept. Highly recommend this dealership More

by ABBY09243 Verified Customer Verified Customer

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