Alan Miller

Buyer Beware: The Inevitable Demise of Fred Anderson Honda I recently visited Fred Anderson Honda of Greenville for the third time to address a seemingly simple task on my 2015 Honda Fit. Unfortunate Honda I recently visited Fred Anderson Honda of Greenville for the third time to address a seemingly simple task on my 2015 Honda Fit. Unfortunately, my experience left much to be desired and I am compelled to share my disappointment. Also note that I have attempted to reach out to them privately to their service manager with zero response. First and foremost, the task took three separate trips to the dealership, which was a significant inconvenience. Not only did it take much longer than the estimated time, but it also proved to be very expensive. The entire ordeal felt like a never-ending cycle of additional repairs and costs, despite the fact that my car was functioning perfectly fine and all that needed to be done was to install a new cover on my side view mirror. It raises questions about the credibility of the suggested repairs, considering the constant need for further fixes. One aspect that particularly troubled me was the impression that I was targeted as a female customer who may not be well-versed in the technicalities of my own vehicle. I sensed a lack of transparency and felt as though I was being taken advantage of. The absence of any visual evidence or demonstration of the purported broken interior pieces further fueled my skepticism. Without being shown the problems firsthand, I have no way of verifying if they genuinely existed or if they were created during my visits to the shop. Since leaving the dealership, my side view mirror now wobbles and creates a whistling sound, the camera is no longer calibrated and has created a safety concern, my window makes a crunching sound when rolling to down and stops at a certain point, and I am having issues with my starter system all as a result from my visit to Fred Anderson Honda. I believe this is because they were in over their skis and attempted to make a repair and only further damaged my vehicle in the process by removing the battery and door panel when all I needed was a snap on side view mirror cover, that admittedly I could have probably done it myself, but I thought to myself that I should have the help of the experts. Throughout my interactions, I did not feel valued as a customer. Each time I left the dealership, my car seemed to be in a worse condition than when I arrived. The deteriorating state of my vehicle and the subsequent doubts about the quality of the service provided have eroded any trust I had in returning to Fred Anderson Honda for future needs. Ultimately, my recent visit was marked by poor service and a sense of being rushed through the process. I left the dealership feeling unsatisfied and with a growing reluctance to entrust my car to their care again. It is with regret that I conclude that I will seek out alternative options for my automotive needs in the future. My only hope in restoring trust in this dealership is their desire to make this right and help fix all the things they made worse. I sincerely hope that this review serves as constructive feedback for Fred Anderson Honda of Greenville. There is room for improvement in terms of transparency, communication, and customer care. More

Helpful 5

Report | Print

This is the first dealership I haven’t had to wait most of the afternoon on my car. of the afternoon on my car. More

by DEBBIE.ALDRIDGE7 Verified Customer Verified Customer

Helpful 0

Report | Print

Great helpful service. Glad we purchased from this dealership. Easy to talk to and listened well Glad we purchased from this dealership. Easy to talk to and listened well More

by cokerspace Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent work they explan the process and they also offered solutions for my vehicle mantinance. offered solutions for my vehicle mantinance. More

by GLENDARUTH1971 Verified Customer Verified Customer

Helpful 0

Report | Print

They were helpful inspecting my car, they told me what was wrong and were very patient was wrong and were very patient More

by 21ROBINSONMONDRE Verified Customer Verified Customer

Helpful 0

Report | Print

Concerns over recommending services and services previously completed. Understanding the change over might take a little while. previously completed. Understanding the change over might take a little while. More

by JEWELLMcCullough Verified Customer Verified Customer

Helpful 0

Report | Print

Gave me lots of time Alan Miller at Breakaway Honda spent a lot of time letting me test drive all of the vehicles in which I was interested. I was able to try them on the Alan Miller at Breakaway Honda spent a lot of time letting me test drive all of the vehicles in which I was interested. I was able to try them on the same types of roads that I would be driving them on after my purchase. When it came time to pick a vehicle, I knew without a down which vehicle I wanted. More

Helpful 0

Report | Print

Wonderful Experience! This was my first time buying a new vehicle, and it was an excellent experience. Alan was a great salesman; he was not pushy at all. All of the staf This was my first time buying a new vehicle, and it was an excellent experience. Alan was a great salesman; he was not pushy at all. All of the staff was friendly and helpful. The vehicle I looked at came from another dealer; Alan checked the computer and found a brand new one off the truck for me. I was very pleased with my new CRV and with the excellent service at Breakaway! More

Helpful 0

Report | Print

NEW CAR I just purchased a new 2016 Honda Accord-I just love it. The salesman was Alan Miller. He was so good to me and my daughter. He took his time with I just purchased a new 2016 Honda Accord-I just love it. The salesman was Alan Miller. He was so good to me and my daughter. He took his time with us and showed us around the dealership and helped me to make a good decision on the car. He was very helpful in my decision. I would recommend Allan and Breakaway Honda to anyone. More

Helpful 0

Report | Print