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Alan Richardson

Overview Reviews (244)

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Alan Richardson

Alan Richardson | Page 12

Sr. Sales Professional

Toyota of Cool Springs

1875 W McEwen Dr
Franklin, TN 37067

Hello, My name is Alan (Superman) Richardson. My background includes 20+ years of Executive Management, and Customer Service is my Passion. I have always been successful by living by this one rule “Take care of the customer” I got into the car business in November 2015 and I closed 2016 as one of the top performers here with Toyota of Cool Springs. My goal is to provide you with 100% Customer satisfaction while building a loyal client base for myself. Please reach out to me directly for all your needs, whether it's purchasing a new or used vehicle, trading in your current vehicle, getting an appraisal, vehicle maintenance, vehicle details, rentals and collision work. I don’t just sell cars, I provide a service for my clients. I would love take you on as one of my clients & be your one-stop-shop for all your vehicle needs! My end goal is to be your Superman of the car biz!

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4.9

244 Reviews

Overview Reviews (244)

Dealership Experience

10 yrs, 11 mos

Industry Experience

11 yrs

Specialties & Trainings

Challenge Credit Specialist

Used Vehicle Specialist

Leasing specialist

New Car specialist

Customer Service Specialist

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Employee Video

4.9

244 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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244 Reviews of Alan Richardson

October 05, 2023

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Employee Rating

Alan was kind and attentive from the very beginning. He kept me informed with updates as we were waiting for my car. It was the best and easiest car buying experience I've ever had. Yuri also did a grea He kept me informed with updates as we were waiting for my car. It was the best and easiest car buying experience I've ever had. Yuri also did a great job walking me through the final paperwork on the back end. I would recommend Toyota of Cool Springs to anyone. Make sure to ask for Alan Richardson. He'll take good care of you. Thanks guys! More

by Philip

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Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Yuri Crawford

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Oct 06, 2023 -

Toyota of Cool Springs responded

Hi Philip, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 25, 2023

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Toyota of Cool Springs did a phenomenal job with our vehicle purchase. From our first time on the lot to driving home in our brand new Rav4 Hybrid, Alan Richardson was excellent. He was highly communica vehicle purchase. From our first time on the lot to driving home in our brand new Rav4 Hybrid, Alan Richardson was excellent. He was highly communicative, engaged, and honest. He went out of his way to make sure we got exactly what we wanted as quickly as possible. The rest of the team at the dealership was equally as amazing. We will absolutely buy all of our vehicles here from now on. Thanks, Alan and team!! More

by michaelhare11

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Purchase Time

Finance Experience

Recommend Dealer

Yes

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Sep 26, 2023 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

September 02, 2023

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Alan is the best in the business! He was very patient with me being indecisive and got me exactly what I wanted! He was very patient with me being indecisive and got me exactly what I wanted! More

by Kayla.Fontaine

Recommend Dealer

Yes

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Sep 06, 2023 -

Toyota of Cool Springs responded

Hi Kayla, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

August 11, 2023

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Everyone was courteous, Allen Richardson, did a wonderful job. As well as the financial specialist. Thank you!! job. As well as the financial specialist. Thank you!! More

by Daniel wann

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tory Robertson

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Aug 14, 2023 -

Toyota of Cool Springs responded

Daniel, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

July 12, 2023

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They had exactly what I wanted and the purchase process was great with Alan Richardson. was great with Alan Richardson. More

by reh11462

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Trade-in Experience

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Recommend Dealer

Yes

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Jul 14, 2023 -

Toyota of Cool Springs responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Toyota of Cool Springs so helpful in the purchase of your new vehicle.

June 24, 2023

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Great experience all around! Alan was a pleasure to work with! Highly recommend if you’re in the market for a car- new or used! Alan was a pleasure to work with! Highly recommend if you’re in the market for a car- new or used! More

by AC

Sales Price Transparency

Recommend Dealer

Yes

Other Employees Tagged: Hunter Cummings

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Jun 26, 2023 -

Toyota of Cool Springs responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Thanks for the recommendation, and have an amazing day!

June 07, 2023

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Superman is the best! He went above and beyond to help me feel comfortable and get the best deal I could. Highly recommend! He went above and beyond to help me feel comfortable and get the best deal I could. Highly recommend! More

by Jeremy K

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Trade-in Experience

Purchase Time

Recommend Dealer

Yes

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Jun 10, 2023 -

Toyota of Cool Springs responded

Jeremy, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 07, 2023

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Employee Rating

The whole process as seem less from ordering the exact vehicle I wanted to driving off the lot just a few weeks later. Alan was great with communication! vehicle I wanted to driving off the lot just a few weeks later. Alan was great with communication! More

by nbpaschal

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jun 10, 2023 -

Toyota of Cool Springs responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Toyota of Cool Springs we are always striving to do better than your last visit.

May 26, 2023

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Great communication and effort from the whole team. Alan was the man from start to finish. Thank you all so much. Alan was the man from start to finish. Thank you all so much. More

by kg

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Purchase Time

Finance Experience

Recommend Dealer

Yes

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May 29, 2023 -

Toyota of Cool Springs responded

Hi, your wonderful feedback and rating mean a lot to us. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

May 06, 2023

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They have several services on top of car sales. I was able to get a rental and buy a car. Everyone was very helpful and friendly. Al was amazing! He knew exactly what I wanted and needed and helped I was able to get a rental and buy a car. Everyone was very helpful and friendly. Al was amazing! He knew exactly what I wanted and needed and helped me get there. I couldn’t be happier with my new ride! More

by MissCes1125

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Curtis Kinsman , John Kho

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May 08, 2023 -

Toyota of Cool Springs responded

Hi, thank you so much for your positive comments about Toyota of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!