Albert Berisha
Albert Berisha at Mercedes-Benz of Boston

Albert Berisha

Director of Customer Care

Mercedes-Benz of Boston

259 McGrath Hwy
Somerville, MA 02143

4.9
179 Reviews
4.9

179 Reviews

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179 Reviews of Albert Berisha

September 21, 2025

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Employee Rating

Service department has been consistently excellent throughout my many years of owning a Mercedes-Benz. I greatly appreciate Albert Berisha, who will always go over and beyond the call of duty to More

by hifella1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jimmy Maniatis

Sep 22, 2025

Mercedes-Benz of Boston responded

Thank you for sharing your kind words about Albert and the rest of our team at Mercedes-Benz of Boston! We are truly fortunate to have your support.

August 19, 2025

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Schneider and the Mercedes Benz team always fast and officiant. Needed my car looked at fast and they got me in with no questions asked. I will forever service here. More

by Mattmurphy
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 20, 2025

Mercedes-Benz of Boston responded

Matt, thank you for sharing your feedback about Schneider and our team! We appreciate your support and look forward to serving you again at Mercedes-Benz of Boston.

August 06, 2025

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Ask for Ryan! He’s attentive, communicative, transparent, trustworthy, HONEST and very helpful every single time I need service for my car (which has been a lot mo More

by cxz74tcd5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Maniatis, Ryan Ramsingh, Schneider Limose , Adilson with Valet

Aug 07, 2025

Mercedes-Benz of Boston responded

Thank you for your thoughtful review of our team! It means a lot to us that your experiences with Ryan and Schneider have been so positive. We truly appreciate your business and are honored to have your confidence in our service team. We’ll see you again next time here at Mercedes-Benz of Boston! Safe travels!

July 29, 2025

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Albert Berisha is an absolute star and gives the single best service of anywhere. He is very efficient, knowledgeable and kind, and there is no one better at his job. Albert is a tremendous asset to his More

by normang212
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Recommend Dealer
Yes
Jul 29, 2025

Mercedes-Benz of Boston responded

Norman, thank you for the kind review! We certainly are lucky to have Albert on our team and we'll be sure to share your wonderful feedback with him. See you next time here at Mercedes-Benz of Boston!

Jul 29, 2025

normang212 responded

Albert Berisha is an absolute star and gives the single best service of anywhere. He is very efficient, knowledgeable and kind, and there is no one better at his job. Albert is a tremendous asset to his dealership, and they are lucky to have him.

July 23, 2025

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From scheduling to pickup this was an A++ experience. Staff was friendly, helpful, informative. I legitimately cannot think of anything negative. More

by Chris
Service Price Transparency
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Recommend Dealer
Yes
Jul 23, 2025

Mercedes-Benz of Boston responded

Chris, this feedback made our day! Thank you for choosing Mercedes-Benz of Boston and for sharing your support for our team. Safe travels ahead!

May 12, 2025

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I had a great experience as always with the service department. Albert and his team provided me with excellent service and communication during my appointment for my GLE 350. I would recommend this dea More

by Ari
Service Price Transparency
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Recommend Dealer
Yes
May 14, 2025

Mercedes-Benz of Boston responded

Ari, we're delighted to hear that Albert and the service team at Mercedes-Benz of Boston provided you with excellent care. Thank you for recommending us to your friends and family!

May 07, 2025

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Schneider and the Mercedes Benz team is the best around, turn around time is like no other. I will always service my vehicle there and recommend others as well! More

by Mattmurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2025

Mercedes-Benz of Boston responded

Matt, we're delighted to hear that Schneider and the team at Mercedes-Benz of Boston have impressed you with their service. Thank you for your recommendation and continued trust in us!

April 29, 2025

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Albert was great with assisting with making the appointment for getting the updates for the car and getting it picked up for our house. More

by markplyma
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Recommend Dealer
Yes
Apr 29, 2025

Mercedes-Benz of Boston responded

Hi Markplyma! We're delighted to hear that Albert provided excellent assistance with your appointment at Mercedes-Benz of Boston. Thank you for sharing your experience!

April 23, 2025

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Employee Rating

The entire team at Mercedes-Benz of Boston is the gold standard. They are super accommodating and professional always. Patrick, Joe and Alessio in particular were super friendly - greeted me with a genuin More

by cheerydeirie
Service Price Transparency
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Recommend Dealer
Yes
Apr 24, 2025

Mercedes-Benz of Boston responded

Thank you for recognizing the exceptional service from Patrick, Joe, Alessio and our team at Mercedes-Benz of Boston! We're delighted to hear about your positive experience. Looking forward to serving you again in the future!

April 09, 2025

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Employee Rating

I was completely impressed by Albert professionalism and customer service.” He is amazing ,helped me more than i expected Thank you More

by Ephrem
Service Price Transparency
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Recommend Dealer
Yes
Apr 10, 2025

Mercedes-Benz of Boston responded

Ephrem, we're delighted to hear that Albert exceeded your expectations with his professionalism and customer service at Mercedes-Benz of Boston. Thank you for sharing this wonderful feedback!

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