I arrived early, but Albert Checo got me in right away
and finished the service ahead of schedule. After the service was completed, Albert walked to the vehicle with me and went over the details of the s
and finished the service ahead of schedule. After the service was completed, Albert walked to the vehicle with me and went over the details of the service. I had questions unrelated to the service and Albert was able to walk me through them all. I will definitely continue to use. use Germain Honda Service Department and Albert Checo !!
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by saking4
Service Price Transparency
I’ve been a Honda customer for about three years, and
from my very first purchase in 2023, Albert has been an incredible service advisor. As someone who doesn’t know much about cars, it can be intimidati
from my very first purchase in 2023, Albert has been an incredible service advisor. As someone who doesn’t know much about cars, it can be intimidating bringing my vehicle in for service. Albert always takes the time to explain what needs to be done, answers all of my questions, and makes sure I understand everything before any work is completed.
I’ve known Albert since high school, and he has always been professional, patient, and genuinely caring. Since I moved to Lehigh in October 2025, he also understands that I travel a long distance to get my car serviced. He does his best to make the process smooth and worthwhile.
What I appreciate most is that he truly cares about his customers. We always end up laughing, and he creates such a welcoming environment that I never feel like I’m wasting my time coming in. His honesty, knowledge, and outstanding customer service are exactly why I continue to trust Honda with my vehicle. Thank you, Albert, for always going above and beyond!
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by Shanoramaxime
Albert Checo is extremely professional and truly
prioritizes client’s best interest. Great experience with him as always.
prioritizes client’s best interest. Great experience with him as always.
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by Susy_h
Service Price Transparency
Jun 18, 2026 -
Germain Honda of Naples responded
Susy, we appreciate your 5-stars for Albert! Thank you for taking a moment to tell everyone what makes him stand out. We're happy to be your #1 choice for keeping your vehicle in shape.
Best Regards,
James Koser
General Manager
Albert Checo is your greatest asset to the company.
He is compassionate understanding, knowledgeable, and very gracious. He listens to his customers. He hears what we are saying and takes pride and doi
He is compassionate understanding, knowledgeable, and very gracious. He listens to his customers. He hears what we are saying and takes pride and doing the job the right way I will continue to use Honda and recommend to all my friends as stated again. He is a great asset of your organization. Thank you for having him.
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by labronx2
Service Price Transparency
May 08, 2026 -
Germain Honda of Naples responded
We truly appreciate you sharing your positive experience with Albert. Your feedback is valuable, and it is a pleasure to hear about the excellent service you received. We look forward to serving you again.
Best Regards,
James Koser
General Manager
I easily got a convenient appointment and I was not
pressured by Albert Chego to have more ‘recommended’ services done that would have tripled my bill!
pressured by Albert Chego to have more ‘recommended’ services done that would have tripled my bill!
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by Skourasnj
Service Price Transparency
Apr 28, 2026 -
Germain Honda of Naples responded
Thank you for trusting Albert and our team with your automotive service needs. Our goal is to ensure your overall satisfaction and keep you and your Honda safely on the road.
Best Regards,
James Koser
General Manager
Albert took care of me as always, service department has
always met my needs and I’m grateful for that.
always met my needs and I’m grateful for that.
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by Earl
Service Price Transparency
Apr 27, 2026 -
Germain Honda of Naples responded
Earl, thank you for sharing your positive feedback regarding Albert. We are delighted to hear that a member of our team was able to provide such an excellent experience. Your business is sincerely appreciated. See you down the road.
Best Regards,
James Koser
General Manager
Apr 27, 2026 -
Earl responded
Thanks Albert for the great service that you and the department provided me.
Apr 27, 2026 -
Earl responded
Have had great experiences with Germain Honda of Naples, both with the purchase of the car and the service department.
Will definitely continue doing business with this company!
Apr 27, 2026 -
Earl responded
Keep up the great job your dealership provides the Naples, Florida area!
Apr 27, 2026 -
Earl responded
Keep up the great job you provide the Naples Florida area!
Albert Chero was very pleasant and knowledgeable, helpful
in letting me know what needed to be done
in letting me know what needed to be done
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by Jlboone10
Service Price Transparency
Apr 27, 2026 -
Germain Honda of Naples responded
Thank you for highlighting Albert in this kind review. He is certainly dedicated to customer satisfaction, and we are overjoyed to know your visit reflected his efforts.
Best Regards,
James Koser
General Manager
Albert Checo did a great job helping me with my warrantee
work and tire replacement.
work and tire replacement.
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by dtoucan
Service Price Transparency
Apr 21, 2026 -
Germain Honda of Naples responded
We appreciate your business and are delighted that Albert was able to assist and provide you with a 5-star service experience.
Best Regards,
James Koser
General Manager
Jeanne Smith is an excellent Customer Service Sales
person. Jeanne is knowledgeable, friendly, and attentive. I only deal with Jeanne and I have purchased 2 vehicles with Jeanne’s assistance. Jeanne al
person. Jeanne is knowledgeable, friendly, and attentive. I only deal with Jeanne and I have purchased 2 vehicles with Jeanne’s assistance. Jeanne also makes herself available after the sale if I have questions and concerns.
Excellent Customer Service!
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by Fran Rimany
Apr 18, 2026 -
Germain Honda of Naples responded
Thank you for your kind words! We’re thrilled to hear that Jeanne consistently provides knowledgeable, friendly, and attentive service. We truly appreciate your continued trust and are glad she’s been there for you every step of the way—even after the sale. Enjoy your vehicles!
Best Regards,
James Koser
General Manager
Albert was great at letting me know the process and
keeping me up to date on the service of my vehicle.
keeping me up to date on the service of my vehicle.
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by anaidchvz
Service Price Transparency
Mar 31, 2026 -
Germain Honda of Naples responded
Albert is dedicated to customer satisfaction, and we are pleased to know he provided you with a quality and informative service experience.
Best Regards,
James Koser
General Manager