Albert Rosales | Page 5

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by dalarsconas5455dss Verified Customer Verified Customer

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Dealer should of had more crv touring hybrids on the lot Only had one Weak for the largest dealer in the United States Only had one Weak for the largest dealer in the United States More

by Dvenablee320 Verified Customer Verified Customer

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Very nice and friendly/ professional staff. I appreciated the easygoing attitude it made me comfortable and relaxed I appreciated the easygoing attitude it made me comfortable and relaxed More

by jsavoy72 Verified Customer Verified Customer

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My experience was great. I needed to trade in my lease and I left with a new Honda civic sport. I needed to trade in my lease and I left with a new Honda civic sport. More

by nomikadetz Verified Customer Verified Customer

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Very nice people, they help you with everything you need, and very friendly, give you good apr. need, and very friendly, give you good apr. More

by deyallanes25 Verified Customer Verified Customer

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Albert provided amazing help and led us to getting the best deal we possibly good. Great service, great experience and amazing salesman. best deal we possibly good. Great service, great experience and amazing salesman. More

by jonvill7743 Verified Customer Verified Customer

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Albert was very knowledgeable and attentive. He made the buying experience stress free and very easy. The financial manager was awesome as well. We were so impressed that we bought a second vehi He made the buying experience stress free and very easy. The financial manager was awesome as well. We were so impressed that we bought a second vehicle a couple of weeks later. Thank you!! More

by jwoodruff3333 Verified Customer Verified Customer

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Honda Cerritos is a great spot to buy your car. Friendly and highly experienced customer service. Albert was very friendly, knowledgeable and made our sale easy and quick. Friendly and highly experienced customer service. Albert was very friendly, knowledgeable and made our sale easy and quick. More

by rosiog72 Verified Customer Verified Customer

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I've been a loyal customer of Norm Reeves Cerritos for almost 9 years, during which I have leased 4 different vehicles and had them serviced at the dealership. However, my recent experience has left me ex almost 9 years, during which I have leased 4 different vehicles and had them serviced at the dealership. However, my recent experience has left me extremely disappointed. During my last visit, I went in to get my vehicle serviced and to convert my lease to a purchase. I had been working with Albert, who had been aware of my intention to convert my lease to a purchase as soon as my credit score improved. When the time finally came, Albert presented me with two options: to buy a new car or to purchase my current leased vehicle. After much consideration, I decided to go with the used car option. However, things took a turn when the manager informed me that the rates I was given were for a 2022 model, and that to get a better rate for the used car, my wife would need to co-sign. This was frustrating, especially since they had already conducted credit checks and included an extended warranty in the agreement without my consent. Moving on to the finance department, I was made to wait for an extended period only to be informed that I might need my wife to co-sign for a better rate. This made me question their integrity. The finance representative then tried to convince me to purchase an expensive warranty package to secure a better rate, which only added to my frustration. Despite all this, I reluctantly agreed to the warranty, but when it came time to finalize the paperwork, I was told that there was a chance my wife would need to co-sign, and that I would have to wait for 3 days to know if I was approved for the specific rate. This waiting period and lack of transparency further eroded my trust in the dealership. After this disappointing experience, I sought the opinion of another Honda dealership, where I was told that Norm Reeves had mishandled the situation. This further validated my frustration. I experienced a lack of transparency, unnecessary credit inquiries, and pressure to purchase additional products. This entire experience has tarnished my long-standing relationship with the dealership. More

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Great and easy experience highly recommend. Go see Albert for a good deal .have gotten 2 cars from him already Go see Albert for a good deal .have gotten 2 cars from him already More

by eddiernandez Verified Customer Verified Customer

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