Took too much time to reload software.
Three days should have been one morning or afternoon.
Three days should have been one morning or afternoon.
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by davidncooper
Verified Customer
Verified Customer
Service Price Transparency
Nov 17, 2023 -
Executive Jeep responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.
Alberto was excellent throughout my service visit… oil
change. It was an efficient service call.
change. It was an efficient service call.
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by NICOLAAOK
Verified Customer
Verified Customer
Service Price Transparency
Nov 15, 2023 -
Executive Jeep responded
It's great to hear that Alberto was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Jeep!
Dropped it off for the day in the morning and was
completed earlier than I thought
completed earlier than I thought
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by Gerg242001
Verified Customer
Verified Customer
Service Price Transparency
Nov 07, 2023 -
Executive Jeep responded
Thanks for sharing about your experience with Executive Jeep. We appreciate your business and hope to see you again soon!
Great experience!
Responsive, kind and provided all of the information needed for making the correct updates to my car.
Responsive, kind and provided all of the information needed for making the correct updates to my car.
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by Calbino4192
Verified Customer
Verified Customer
Service Price Transparency
Nov 03, 2023 -
Executive Jeep responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Jeep, we look forward to having you as a valued customer for many years to come!
Easy to make appointment.
Attentive Service Manager (Alberto Bonet). Explained work to be done. Provided transportation home then back to dealership. Excellent communication f
Attentive Service Manager (Alberto Bonet). Explained work to be done. Provided transportation home then back to dealership. Excellent communication from Service Manager.
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by pamelahanson
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Maria
Oct 30, 2023 -
Executive Jeep responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Speedy, gentle, clean, clear , expedite, professional,
thrut, honest, open , real, listen, knowledgeable, sincere, loyalty, super.
thrut, honest, open , real, listen, knowledgeable, sincere, loyalty, super.
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by peladinusa1
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2023 -
Executive Jeep responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
I felt like I was being taken advantage of.
I had my car stolen and my only option was to have it towed to Executive Nissan. Setting aside why it costs $160 to program a stupid key fob I aske
I had my car stolen and my only option was to have it towed to Executive Nissan. Setting aside why it costs $160 to program a stupid key fob I asked them for the courtesy of paying wholesale and they said NO. I wrote to the service department and I was ignored.
My normal dealership would charge maybe 20-25% less than these thieves. But they wanted their 500. And among they way they made a day that was horrible even worse.
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by pgarof58
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2023 -
Executive Jeep responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Oct 27, 2023 -
pgarof58 responded
One thing that really made me angry about this was how Alberto handled this. Not only was he unwilling to budge an inch regarding my cost - not only was he unsympathetic to the fact my car was stolen was the fact that he was casual if not dismissive of how much it would cost for a replacement key fob. “Oh, it will be $250 for the key fob.” Then when I absorb that “Oh and another 160 to program it and you’re looking at $470.” 500 with tax. And no discount and no break. The more I think about it the angrier I get. And “programming” is a ten minute job at most with hardly any effort.
I’ve written several times and have received no response. We’ve got your money; leave us alone. Maybe posting this publicly will get this the attention it needs. And show people how heartless this dealership is. B
Oct 25, 2023 -
Executive Jeep responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Oct 26, 2023 -
pgarof58 responded
I can be reached via phone 203-909-5800.
My service representative was very helpful and courteous
when I brought my Nissan Rouge Sport in for my service. The job was done in the timeframe that gave me. I would recommend their service department to
when I brought my Nissan Rouge Sport in for my service. The job was done in the timeframe that gave me. I would recommend their service department to my friends.
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by WEO280
Verified Customer
Verified Customer
Service Price Transparency
Oct 20, 2023 -
Executive Jeep responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
From the time I dropped off my car until I picked it up,
everyone was exceptional
everyone was exceptional
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by SHERRYSMITH43
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Leilani Rodriguez
Oct 20, 2023 -
Executive Jeep responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback, Sherry!
Located close by.
. Can easily get an appointment most times. They wash your car when finished.
. Can easily get an appointment most times. They wash your car when finished.
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by Jim S
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Scott Orsini
, Leilani Rodriguez, Tyler Wagoner
Oct 19, 2023 -
Executive Jeep responded
Thank you so much for your excellent review, Jim! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Jeep to be a positive one. Please don't hesitate to reach out if you need anything else.
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9 yrs, 4 mos
