Alec Van Hecker | Page 13

Very friendly, always willing to help you out for your best interest. Would recommend this dealership to all of my friends and family. Alec Van Hecker was outstanding at his performance and customer servi best interest. Would recommend this dealership to all of my friends and family. Alec Van Hecker was outstanding at his performance and customer service. Go through him if you are searching for a car. More

by JOSH.HERKERT Verified Customer Verified Customer

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Great experience overall! Lake was able to do all the pre-work based on my requirements for a new truck which made the overall time I spent at the dealer less than 15 min! pre-work based on my requirements for a new truck which made the overall time I spent at the dealer less than 15 min! More

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Such a nice dealership all around. They really go the extra mile. I’ve bought 2 cars from Joe recently and he was really informative and honest throughout the whole process. The service department also d extra mile. I’ve bought 2 cars from Joe recently and he was really informative and honest throughout the whole process. The service department also does a good job. More

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Purchased a new vehicle with Alec. He was very hospitable. It was a relaxed environment during the whole process and very professional. Ask for Alec! hospitable. It was a relaxed environment during the whole process and very professional. Ask for Alec! More

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Wish I could give them 6 STARS! This is my second new vehicle purchase with Lake Ford. I thought my first experience with them was 5 star but I'd give them 6 now If I could! I work This is my second new vehicle purchase with Lake Ford. I thought my first experience with them was 5 star but I'd give them 6 now If I could! I worked with Alec Van Hecker who went above and beyond to make sure I had the exact vehicle that I wanted. I custom ordered a 2020 Escape Hybrid Titanium. ( ITS GORGEOUS!) Ford delayed the release by a few weeks (they just brought back the Hybrid Escape so that's understandable) but Alec called or emailed me every week to keep me in the loop on a estimated delivery date. It was really appreciated! Drake was very helpful and kind and he even chatted with my bored 9 year old while we worked out the financials. I was already a big fan of Lake Ford, since I bought a 2015 Fusion there. Their service is top notch and the service representatives ( Chad, Caleb, Dan, Jessie their supervisor and others) are great people to work with. So happy to have another great vehicle and to stay in the Lake Ford Family. I moved to another county this year and there are Ford dealerships closeby, but I will happily drive 30 miles to Lake Ford for service because that's how great they are! More

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Car purchase Alex did an amazing job! He very professional. Alex was very thorough explaining the model and all the features. Alex was patient while I debated on w Alex did an amazing job! He very professional. Alex was very thorough explaining the model and all the features. Alex was patient while I debated on which model to purchase More

by Magda.canevaro Verified Customer Verified Customer

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Nov 26 Alec was extremely friendly and helpful. Everyone I came in contact with were friendly and helpful. The detailing of my old car was excellent. I am ve Alec was extremely friendly and helpful. Everyone I came in contact with were friendly and helpful. The detailing of my old car was excellent. I am very happy with my new car and my experience at the dealership. More

by Kd87168 Verified Customer Verified Customer

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Always great Chad is fabulous. Happy to have worked with him for the past 5 years. Service is always 5 plus stars. Looking forward to continuing with Lake when my Chad is fabulous. Happy to have worked with him for the past 5 years. Service is always 5 plus stars. Looking forward to continuing with Lake when my new car comes in! More

by Sharon O Verified Customer Verified Customer

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Awesome experience Our experience was awesome. Our sales consultant had a great personality and really put our needs first. He did his best to get us in and out. He was Our experience was awesome. Our sales consultant had a great personality and really put our needs first. He did his best to get us in and out. He was extremely helpful and we were able to leave there with the car we wanted. We appreciate Lake Ford working with us on the financial side. Both Drake and Alec made the experience less frustrating and were able to answer all of our questions. More

by lindsay.dillon Verified Customer Verified Customer

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Preventative Maintenance Visit Second time in for service with my 2018 Ford Explorer. I couldn't be more satisfied with the experience. I drive into a clean, covered "car lobby" a Second time in for service with my 2018 Ford Explorer. I couldn't be more satisfied with the experience. I drive into a clean, covered "car lobby" and am met by Craig with the service tag in hand. When the oil change was complete, Craig found me in the front area with the keys in hand and completed service info. I was ready to go. I am more pleased with my decision to purchase the vehicle from Lake (Braeger) every time I visit. More

by Bill L Verified Customer Verified Customer

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