It was good service.
It took 30 min longer than I thought though. It was supposed to take one hour, it took 1.5 hours
It took 30 min longer than I thought though. It was supposed to take one hour, it took 1.5 hours
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by CATHERINESEIBERT0525
Verified Customer
Verified Customer
Service Price Transparency
I am extremely frustrated with how this situation has
been handled.
During my last visit, I was charged for an oil change that I now have serious reason to believe was never actually performed. When I r
been handled.
During my last visit, I was charged for an oil change that I now have serious reason to believe was never actually performed. When I raised this concern, your team acknowledged it, told me it would be investigated, and promised a follow-up. That follow-up never happened.
Being ignored after such a serious issue is completely unacceptable.
I have now driven approximately 4,000 miles under the assumption that my oil had been changed. If it was not, this represents a major failure on your part that could have caused significant and potentially irreversible engine damage due to negligence.
At this point, I have completely lost trust in your company. I will not return for any future service unless this matter is properly addressed.
I expect:
A clear explanation of what happened
Confirmation of whether the service was actually performed
Accountability for the lack of follow-up
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by osama_elkhider
Verified Customer
Verified Customer
Service Price Transparency
$300 for labor for less than an
Hour of work is absurd.
They did great work, but I will definitely seek another place to work on my car.
They did great work, but I will definitely seek another place to work on my car.
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by K4
Verified Customer
Verified Customer
Service Price Transparency
Its good at getting you service but after that the xx
starts i think some of the managers take there job or jobs too serious
starts i think some of the managers take there job or jobs too serious
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by Ravonn
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2026 -
Russ Darrow Honda responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
George Matthews
george.matthews@russdarrow.com
Mar 24, 2026 -
Russ Darrow Honda responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
George Matthews
george.matthews@russdarrow.com
Very Quick service The timely fashion of how quickly an
advisor came to the vehicle and the prompt timing of when the vehicle would be ready
advisor came to the vehicle and the prompt timing of when the vehicle would be ready
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by raymcmillian
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Mar 15, 2026 -
Russ Darrow Honda responded
Thank you for noting how swiftly our advisor attended to your Honda Odyssey. We’re glad the efficient turnaround met your expectations. Aleiah appreciates your feedback and looks forward to assisting you again.
George Matthews
george.matthews@russdarrow.com
No soft drinks, limited tea/coffee options and only a few
snack options behind counter. Could easily be much better
snack options behind counter. Could easily be much better
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by SKLEINY24
Verified Customer
Verified Customer
Service Price Transparency
Mar 19, 2026 -
Russ Darrow Honda responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
George Matthews
george.matthews@russdarrow.com
Mar 19, 2026 -
Russ Darrow Honda responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
George Matthews
george.matthews@russdarrow.com
I was promptly greeted upon my arrival.
I was provided with an overview of the maintenance and given an estimate of cost and how long it would take. I was shown to the waiting area and o
I was provided with an overview of the maintenance and given an estimate of cost and how long it would take. I was shown to the waiting area and offered refreshments. Service was completed with in the estimated time. I was thanked for being a Honda customer
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by KFBCOBRA
Verified Customer
Verified Customer
Service Price Transparency
Mar 10, 2026 -
Russ Darrow Honda responded
It’s wonderful to hear Aleiah and our team greeted you right away and clearly explained the maintenance process, cost, and timing. We’re glad you could relax with refreshments in our waiting area and that we met your time estimate. Thanks for choosing us for your Honda service.
George Matthews
george.matthews@russdarrow.com
Alieha was terrific, she helped me get a shuttle while my
car was serviced and also to get a ride back to the dealership. Very nice person. They fixed my van’s door at an affordable price.
car was serviced and also to get a ride back to the dealership. Very nice person. They fixed my van’s door at an affordable price.
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by Paul
Verified Customer
Verified Customer
Service Price Transparency
Mar 08, 2026 -
Russ Darrow Honda responded
Thank you for sharing your experience with Aleiah. We’re glad the shuttle service and return ride suited your needs and that we could repair your Odyssey’s door at a fair price. We look forward to serving you again.
George Matthews
george.matthews@russdarrow.com
They could not fix a handle that I told them was broken
since I bought without getting approval from Rolly. And snacks being locked up so so cheesy. The hot cocoa was also empty and no tea. I would also ha
since I bought without getting approval from Rolly. And snacks being locked up so so cheesy. The hot cocoa was also empty and no tea. I would also have expected a car wash but that didn’t happen either.
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by LORIKOTR
Verified Customer
Verified Customer
Mar 05, 2026 -
Russ Darrow Honda responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
George Matthews
george.matthews@russdarrow.com
Mar 05, 2026 -
Russ Darrow Honda responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
George Matthews
george.matthews@russdarrow.com
Came in for rear brakes had advisor ride with me for a
test drive to see what she could hear from the rear and she immediately said struts and suspension which was not the case please stop assuming to get
test drive to see what she could hear from the rear and she immediately said struts and suspension which was not the case please stop assuming to get more money when this clearly n my case was not the problem ??
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by JEANNETTE.ROBINSON1967
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Mar 04, 2026 -
Russ Darrow Honda responded
Thank you for your review. We're sorry your visit didn't go as planned, Jeannette, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
George Matthews
george.matthews@russdarrow.com
Mar 05, 2026 -
Russ Darrow Honda responded
Thank you for your review. We're sorry your visit didn't go as planned, Jeannette, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
George Matthews
george.matthews@russdarrow.com
Mar 05, 2026 -
JEANNETTE.ROBINSON1967 responded
Contact info 414-779-6139 cell 3:00 p.m.- 6:00 p.m. CT availability. I look forward to speaking with you.
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