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Aleiah Brown
Aleiah Brown at Russ Darrow Honda

Aleiah Brown | Page 2

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

4.5
130 Reviews
4.5

130 Reviews

Write a Review

130 Reviews of Aleiah Brown

May 14, 2026

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Employee Rating

All went well except my car was not washed after the work was done...not sure why as I was asked if I wanted a wash. Other than that everything great! Appreciate the video updates. More

by peggyweaver007
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown

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May 14, 2026

Russ Darrow Honda responded

Peggy, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't live up to expectations. Thank you for bringing it to our attention. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

May 12, 2026

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Employee Rating

Aleiah Brown made the whole service experience very pleasant. She was knowledgeable and explained every service detail very well. More

by KASINK55
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown

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May 13, 2026

Russ Darrow Honda responded

We’re delighted Aleiah made your Honda Pilot service visit so pleasant and clearly explained each detail. Thank you for sharing your experience. George Matthews george.matthews@russdarrow.com

May 12, 2026

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Employee Rating

They repaired the defect parts and also did a test drive before handling the vehicle to the owner. Overall, I am satisfied with the customer service. More

by SBDARJUN12
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown

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May 12, 2026

Russ Darrow Honda responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! George Matthews george.matthews@russdarrow.com

May 10, 2026

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Employee Rating

one of my wheel rims were completely curb rashed by one of the techs, you tell me how I should feel More

by solphrom2
Recommend Dealer
No

Other Employees Tagged: Aleiah Brown

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May 13, 2026

Russ Darrow Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

May 09, 2026

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She had great customer service, she took her time discovered I needed rear differential fluid .. made sure I was caught up on all my maintenance .. More

by BOBBYHOLMES76
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown

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May 11, 2026

Russ Darrow Honda responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! George Matthews george.matthews@russdarrow.com

May 09, 2026

BOBBYHOLMES76 responded

She had great customer service, she took her time discovered I needed rear differential fluid .. made sure I was caught up on all my maintenance ..

May 09, 2026

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I went to have my car oil changed, the customer service and professionalism was of top quality More

by Marlonellis91
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Service Time
Service Communication
Recommend Dealer
Yes
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May 09, 2026

Russ Darrow Honda responded

Aleiah and our team appreciate your kind words about the professionalism you experienced during your oil change. We’re glad to know you felt well taken care of and that your Honda CR-V is running smoothly. We look forward to helping with any future service needs. George Matthews george.matthews@russdarrow.com

May 08, 2026

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Excellent dealership. Aleiah Brown did not schedule the emissions test I requested. Service is excellent. More

by lbeccavin
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown

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May 10, 2026

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

May 08, 2026

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Very friendly staff and they did exactly what I needed to my car in a timely fashion More

by SHERRY123080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar, Maddie Wojciechowski, Cruz Drahonovsky, Alicia Love, Kailah Flores-Malone, Edgardo Acosta

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May 08, 2026

Russ Darrow Honda responded

Thank you for the five-star rating. We’re glad our team completed your Honda Civic service promptly and addressed exactly what you needed. We look forward to helping you again soon. George Matthews george.matthews@russdarrow.com

May 07, 2026

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Employee Rating

The service department is excellent. Their technicians are well trained and experienced. When I have a difficult problem, they solve it. More

by MarkPayette
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lesia Matthis, AL COBB, Jay Malkowski, Jonathan Stein, Rachel Aguilar, Maddie Wojciechowski, Bobby Ljubich

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May 08, 2026

Russ Darrow Honda responded

We appreciate you highlighting our service team’s expertise with your Honda Pilot. It’s great to know our technicians can tackle challenging issues and keep you moving. George Matthews george.matthews@russdarrow.com

May 04, 2026

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Employee Rating

I had a great experience with the staff when I needed to have my replacement. Everyone was very friendly and helpful. More

by ms.nastasha.carter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 04, 2026

Russ Darrow Honda responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Honda are glad to have you as a customer. George Matthews george.matthews@russdarrow.com

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